Toms Garage Doors Reviews 

624
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 602 reviews, reviewers had a great experience with this company. Customers consistently praise the professional staff for being exceptionally polite, knowledgeable, and arriving precisely on time to resolve urgent garage door problems. People deeply appreciate the remarkably fast response times, smooth communication, and efficient overall service when booking emergency appointments. Some people were dissatisfied with the pricing, noting that certain repair costs and quotes felt exceptionally expensive compared to online parts. Consumers occasionally experienced situations where initial estimates were significantly reduced after discussion, or felt completely disproportionate to the brief duration of the actual work performed.

What people talk about most

Service

Clients share satisfaction regarding the service, noting that engineers arrive promptly, work efficiently,... See more

Staff

Users describe positive interactions with staff, frequently noting that engineers are polite, knowledgeable,... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers feel that the services and parts are... See more

Response time

Reviewers mention positive feedback about response time, highlighting fast replies and same-day or next-day... See more

Product

Consumers find product performance mixed, noting that technicians efficiently resolved issues like broken... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would say Door Excellent. Engineers/ Door fitters excellent. Officer OK when I could get an answer. Tried email. Several occasions. Response times to be honest not great. BUT we got there on t... See more

Rated 4 out of 5 stars

Appointment quickly made, engineer on time explained what he thought was the actual problem then gave me 3 options of repair. Costed via his office within 5mins & job sorted effectively by the engine... See more

Rated 4 out of 5 stars

Very friendly and efficient engineers.Turned up on time and initially found the cause of the problem and quickly provided the component to fix the problem. Because of the complex issue another engine... See more

Rated 4 out of 5 stars

easy to book time slot,fitter arrived on time.The replacement parts were fitted quickly. The price was on the expensive side for the Springbox when you research the parts yourself. this carries a thr... See more


Company details

  1. Garage Door Supplier

Written by the company

Same-Day Garage Door Repairs — Trusted Local Engineers


Contact info

4.2

Great

TrustScore 4 out of 5

624 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(624)

619 reviews in the last 12 months

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Rated 5 out of 5 stars

Garage Repair.

Quick and efficient and Kevin the engineer explained
Everything. Would recommend. All fixed within 48 hrs of my phone call.

17 October 2026
Rated 2 out of 5 stars

I contacted you as you gave a local…

I contacted you as you gave a local telephone number but that didn’t appear to be the case the technician was fine polite etc but I asked for an estimate this could not be given the technician had to look at the problem contact the office who would contact me for the price I only wanted the cables replaced £249 ridiculous price eventually job done as I needed the car no option but cannot understand why they cannot give a quote for cable replacement as this surely is standard in the event of further issues this could be sorted after discussion with technician and then agreed ?

17 October 2026
Rated 5 out of 5 stars

Quick to respond

Quick to respond, very informative all the way through.the repair process and offered useful advice.to stop the door jamming happening again. Technician very.polite and.courteous at all times

17 October 2026
Rated 5 out of 5 stars

Came out to look at our garage door…

Came out to look at our garage door when no one else would. Unfortunately, they couldnt fix it as the brand was a very old company that don't produce parts anymore. However they did secure the garage for us. The call out charge was also very reasonable compared to other companies.

17 October 2026
Rated 5 out of 5 stars

Excellent

I got same day service when I asked for garage door maintenance. The engineer who attended was quick, thorough and very knowledgeable. I can only highly recommend this firm.

13 October 2026
Unprompted review
Rated 1 out of 5 stars

Far too expensive for the ‘twiddle’ of…

Far too expensive for the ‘twiddle’ of a screw driver and pressing a few buttons ! £200 !! He’d done the job before I was given the estimate too which shows how simple it was.,Also was not informed there was a 10% reduction for pensioners at any time. I should have been informed of this when I first rang ie that IF you are a p, you get reduction. As far as I can say, it didnt appear on the net. Not happy at all

7 October 2026
Rated 5 out of 5 stars

Your engineer displayed courtesy

Your engineer displayed courtesy, expertise and a friendly attitude that all proved to bring about a superb repair to our garage door. Please thank him again for us.

John and Claire Taylor - Norwich.

7 October 2026
Rated 3 out of 5 stars

Quick response and friendly staff

Quick response and friendly staff, the cost is given upfront before work starts…… The only issue I have is that the engineer was on site for approx 20 mins and it cost 230 pounds . 🫣🫣🫣 REALLY EXPENSIVE

7 October 2026

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