Do not use this company!! They took our money and then we never received the goods! They no longer pick up the phone and are ignoring us. It is a scam!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
my name is Charles white aplas plastering sent for 3 packs of thin bead got one pack week later got one more haven't got third pack after ringing several times also emailed not good
I placed an order with Tommy's yard over the weekend. It said that delivery would take 3-4 business days, so I anticipated receiving the delivery on Wednesday at the earliest. I have recei... See more
if paying for something and not getting it is the experience you are looking for, this is the place for you!
Company replied
Company details
Information provided by various external sources
The sole aim for Tommysyard.com is to create a service for professional Tradesman and DIYers to use when purchasing materials within the construction and DIY industry. The thinking is supported by a wealth of experience from within the Construction Industry. Knowing who our customers are and what they want is key to decision making and company thinking. The original site went through several iterations before settling on its current look and functionality. The company itself is forward facing with a can do attitude. Embracing change comes with the territory, successfully managing it is down to dedicated staff members.
Contact info
Image House, Fordbridge Road, Sunbury on Thames,, TW16 6AX, Middlesex, United Kingdom
- customersupport@tommysyard.com
- tommysyard.com
1.3
Bad
59 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
The service provided by Sam was totally exemplary. He has truly set the standard for service provision, and was an absolute pleasure to deal with. He followed up to check whether or not the product(shower pump) had been received as I was unable to track it and needed it fairly quickly. His demeanour is excellent and totally stands out from the majority of places that I generally deal with. I would totally provide him/company with more custom in the future.
27 June 2016
Unprompted review
Reply from Tommy's Yard
Thank you for all your support sunil look forward to speaking with you soon.
Brilliant
Brilliant service from start to finish. Sam and the office staff are very easy to get hold of and knowlegable oo all their products .delivery was on time and dropped perfectly in the right place even with a split load. Price was very reasonableand the whole service was great value for money.will be going back to sam and the team again and again.5 star service would highly recommendto anyone.
Pete.
26 June 2016
Unprompted review
Reply from Tommy's Yard
Thank you for your support pete.
Excellent Experience would highly recommend.
Sam H from Trades Madness / Professional Traders one of the merchants on Tommy's yard. They provided fantastic customer service, excellent value for money and rapid delivery. He contacted me to keep me apprised on stock levels and a follow-on call after I received my order.
This level of service is virtually extinct elsewhere, a lot of traders should take customer service lessons from Sam.
I will not hesitate to buy from them in the future.
Neil M.
15 June 2016
Unprompted review
Reply from Tommy's Yard
Thank you Neil
Tommy's Yard makes life easy
I have purchased all the materials for my extension through Tommy's Yard. They have always been really helpful and delivered on time. Prices are good too. Highly recommended!
10 June 2016
Unprompted review
Reply from Tommy's Yard
Thank you Ian Regards Sam
Reply from Tommy's Yard
Thank You Adam
Pva order
I bought this pva as it was a great price and great service
PS Brad is dreamy
6 June 2016
Unprompted review
Reply from Tommy's Yard
Thank you Chris
Cheapest mixer
This was the cheapest mixer on the net and it came quickly enough said
2 June 2016
Unprompted review
Reply from Tommy's Yard
Thank you
Tommy's Yard, Baby Belle concrete mixer.
Easy to order, good competitive price and prompt delivery.
2 June 2016
Unprompted review
Reply from Tommy's Yard
Thank you
Reply from Tommy's Yard
Thank you Ben
Helpful and a quick delivery.
They came up with the cheapest price and delivered too
Many thx
2 June 2016
Unprompted review
Reply from Tommy's Yard
Thank you Richard
Reply from Tommy's Yard
Thank you for your kind review andy.
Reply from Tommy's Yard
Thank you Bradley.
online experience
First time used, so pleased with how quick I received my order, will always use again and recommend to friends!!
1 June 2016
Unprompted review
Reply from Tommy's Yard
Thank you for your review Peter.
Fantastic support
I purchased a shovel and when I used it the shaft snapped. Not only did they not quibble they upgraded it free of charge.
1 June 2016
Unprompted review
Reply from Tommy's Yard
Thank you Grant.
1st class
Our site was broken into and, amongst other things, the mixer was taken. I ordered a new one (cheapest price I could find also) on the Sunday afternoon, they immediately replied and promised the new one would be with us on Tuesday. Sure enough, 8am Tuesday morning, it was. They followed up to make sure all was ok. Couldn't recommend them highly enough.
1 June 2016
Unprompted review
Reply from Tommy's Yard
Thank you for your kind review James I'm very happy that the service provided was of this standard.
Fantastic service
I ordered a concrete mixer online, was having a bit of difficulty with payment, and received a call from the supplier offering help. No sooner had I ordered, I received a call and an email confirming my order, and a despatch advice, and within 24 hours I had received my purchase. You can't do better service than that.
1 June 2016
Unprompted review
Reply from Tommy's Yard
Thank You For your review Jean
Great Service
Really great product and excellent fast and friendly delivery
1 June 2016
Unprompted review
Reply from Tommy's Yard
Thank you mike.
Great Service
I've ordered a couple of things from Tommy's Yard and have been very impressed with the efficient and helpful service provided on both occasions. They call the day before your order will be delivered which is helpful. Would definitely recommend!
1 June 2016
Unprompted review
Reply from Tommy's Yard
Thank you for your continued support and review Frankie.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.