Tommy Bahama Reviews 102

Last night, I dined at Tommy Bahama and had an experience that was disappointing on several levels. Before being seated, I discreetly explained to the manager (Stacey) that I planned to use a couple of coupons and a gift certificate and asked that the server not mention this in front of my family. I stressed that I wanted to handle the payment privately.
Despite this request, the server (McKella) brought it up three separate times in front of all my guests. After the first incident, I reminded the manager, but nothing changed—the server proceeded to mention it again and again.
Additionally, the server repeatedly addressed my husband and me as “Babe,” rather than using appropriate terms such as “sir” or “ma’am.” This is a basic customer-service standard, especially at a restaurant of Tommy Bahama’s caliber.
We also encountered safety and quality issues. We ordered the seasonal dessert—bread pudding—which arrived in a hot skillet. No one advised us that the skillet was extremely hot, and I ended up burning my skin as a result. This morning I have blisters.
Finally, I ordered the lobster cappellini. The lobster was tough, overcooked, and completely lacking in flavor. My daughter tasted it as well and had the same reaction.
Overall, this visit fell far below the standards I expect from Tommy Bahama. Unfortunately, I do not plan to return anytime soon.

Same with michael guys first time being scamed at least it wast in the hundreds but please be careful i wasnt and i paid the price

I placed a $147 order with Tommy Bahama Online Outlet in August 2025. I received an order number and a tracking number. After a month, I checked the tracking and say that the order had been delivered. That was not true. Neither Tommy Bahama Online Outlet, not Zonivia, an associated business, or their freight company, HRM would offer assistance in find my package or refunding my money. In fact, the TB outlet disavowed any responsibility and the freight company answered neither my emails nor online form. No proof of delivery was provided. I was cheated. Don't let it happen to you.

Tommy Bahama needs new designers, in my opinion. When an item is not broken, do NOT fix it. I have 30 pairs of the original Boracay pant; what an awesome pant to own! Now it has been replaced with the Boracay Island Chino, and you have said goodbye to me as a customer; they do not fit me properly. What a disaster this has created! the new pant looks like a work pant, cannot be dressed up, and extremely uncomfortable. Granted that I am not small with a 42-30 size, but I have no trouble with the originals. They are so tight at the knee that I have trouble walking. Feel free to change anything else, and I will definitely
have to find another store to frequent when I need a new item. This is really sad for me because the Tommy Bahama Store in Kierland, Scottsdale, has the best staff that I have ever met; they all know me there. This was brought on with a phone call from the store because of the special for 50% 0n the second pair. I had to state my opinion. I had tried them when they were first introduced.

Their shirts are lovely save for certain pullovers that fray around the collar badly! Their cotton tensile spandex shorts are good except the hems are made of the tensile and/or spandex and tend to wrinkle! I understand and appreciate the waist being expandable but not the hems! I am otherwise a fan and shop there often!

I found a couple items for the beach, spent a fortunate local stores, but similar bathing suits much less @Target compared to here, Seat part gaps. Thin cotton items way overpriced, made in China, for a huge profit when washed look limp. I've been to all the locations in Palm Beach Co. The winter season nothing I need, darker colors, not for climate here and can be annoying having people following when don't see anything I need. Nice candles, other gift items. I prefer the UV casual, beach, longer shorts fit and wear well. Found a large coffee mug I like a few years ago. I saw a few apparel at Kohl's, similar for only $29.99, same with Paradise Palm Beach nice tropical dresses for less at the Tangier Outlets. Didn't receive a receipt last trip and young man on phone didn't answer my math question without roundabout way, seemed to understand what I wanted to know.

I have given the Bluffton, SC outlet store over $10,000 in purchases over the past 20 years. I bought 2 pairs of shorts and a shirt that are too large. I requested a smaller size and my request was rejected. Now it is only if requested within 30 days. I know the manager and head sales person for many years. We will never enter any of their stores or restaurants ever again. No wonder their parent company stock dropped from $108 to $42 over the past 12 months and earnings are poor. When they treat long term loyal customers like this they will go bankrupt and disappear. They have stupid leadership. My company doesn’t know the word no. Anything any customer wants is answered with absolutely, it’s my pleasure. We always keep happy customers for life and they recommend us to friends. The lousy shorts and shirt probably cost them $30 but retail is $300. Stupid business policy to save their $30 and miss $500 or more in sales every year. Their cheap tenile fabric never comes clean if a food stain or grease gets on it. Treating people like this results in having their days numbered. The store employee said sales are poor.

Horrible, horrible, horrible customer service.

They have no online chat function, NEVER answer the phone, but have wait times of 60-70 minutes, NEVER respond to emails and after leaving at least five callback requests over 5 days, finally heard back yesterday.

Probably why their stock price has plummeted from about $100 to $30.

Most merchandise is excellent. However, their customer service when ordering from their website is horrible. You’d expect a premium experience when buying a premium product, but not here. I purchased $140 jeans. Excellent quality, but when they arrived, the leather Tommy Bahama logo patch was sewn to the jeans upside-down. Very odd. Obviously missed during QA. I called their customer service line and after waiting 25 minutes was told I’d have to pay for another pair of jeans and return the pair with the bad label. Once they receive the returned pair and approve the return, I’d get them refunded. So in other words, for an unknown amount of time, they would have $280 of my money for a single pair of jeans because of a silly mistake in their manufacturing process. I said no thank you. To make matters worse, if you attempt to return online, there is no option to simply do an exchange either. So my only option is to go to the store nearly an hour from my home. Clearly, I won’t make the mistake of ordering from them again. Shame - I do love the product. But they need to get their act together.

Bought two linen shirts, nice cut but poor quality, both basically rotted and fell apart within 9 months after regular wear. For the price paid, totally unacceptable.

The Tommy Bahamas polo shirts which we have been buying for many years no longer exist. It is now a different store which does not sell the polos which we have been buying for many years. I'm sad and dissapointed. All I can do is look for polos in other stores. Fortunately, my husband has thirty-five (35) polos from the now defunct Tommy Bahama store.

I love the tee shirts but as a 5’7” man, they are too long. I think a good idea is to create different lengths of the shirts so short guys don’t have to tuck them in

The sizing on the shirts has changed and is now consistently inconsistent depending on which country the shirt is actually made in. I own over 40 shirts and unfortunately the fit and finish has changed. It is no longer safe to just buy off the website in my opinion. Before there were almost entirely silk shirts and now there are so many blends you cannot predict how they will turn out at the laundry. You better try it on!

Excellent customer service. Have bought many of their comfy higher end sweatshirts, and recently bought a polo shirt that was on sale. After just a few wears, the inside collar showed a lot of pilling. Never saw so much wear in such a short time. Sent a picture to their CS and they called me, asked for info off the tag and promptly issued a refund. Rarely does a company call these days to resolve an issue, so accolades to them.

I had two Tommy Bahama quarter zip sweatshirts that I wore continuously every winter for years: well built, high quality, great feel. They eventually reached a point where they couldn’t be worn any longer. I purchased new ones for myself and my two sons this Christmas. Complete garbage. Only one of the 5 have a zipper that works well, the material is flimsy, and they look cheap. Not sure what happened, but if this is an indicator of the rest of their product line, suspect they will be out of business soon. Definitely my last purchase. So disappointing. Complete crap product.

I have been a long time customer of Tommy Bahama. My closet is loaded with their clothing items. Of late, I am finding their sizing varies and recent purchases are very disappointing. My latest purchase of a Desert Fairway Polo Shirt is an example. The sleeves are 4 and a half inches longer than previous long sleeve TB shirts. I also ordered Cotton Modal Boxers. The design has a fly that opens upward, not sideways. This is ridiculous. The male body doesn't work this way!
Unfortunately these were sale items and not returnable!

I have been wearing Tommy Bahama clothing for decades and have probably spent $10k-$15k on their merchandise over the years. The quality used to be solid and dependable. In recent years, however, there has been a noticeable decline in that quality. Shirts don't look very good after a few washings. I recently bought a logo half-zip pullover, and the decorative stitching in front ripped while I was putting it on; it's basically ruined after only a few wearing. Now, an expensive t-shirt is showing strange stains after washing. (A common occurrence with TB clothing is colors that run even when washed as directed). I'm just about to be done with TB as my go-to brand; there are better alternatives now.

#1 I purchased $2K in holiday gifts 1 week before spend $175 and receive a $50 coupon and know one at the store informed me.
#2 When I did purchase additional items with the promotion and was able to use the $50 coupon I can purchase TB items cheaper at other retailers utilizing the $50 gift card @TB.
This is a horrible sale tactic!

Wellington, Fl.
Allison and Karen both always give high quality service. They are warm, friendly, and extremely efficient. Today, Karen helped me. She understood what I wanted, and took care of my order in a matter of minutes. I love going into the Wellington store, as I always feel welcome. The clothes are great also, and both Karen and Allison are always able to guide me and help make the right choice,

More than 50% of their stuff is linen, which done right can be nice, but theirs it’s the lowest quality ever, looks like garbage after just one wash. It’s a wrinkly mess and you can’t get it to look right no matter what. I worked there and a shirt that was supposed to be 100% silk caught fire because it was next to a candle and it literally melted like plastic. I get that the brand can be appealing to some people, but they’re taking advantage of their customers by selling overpriced junk. They have some “promotions” but even with that, they’re already making an incredible amount of profit on their low quality products. I saw some products with the exact same style and fabric sold at Costco under their brand at 1/10 of the cost. Do not fall for this crap.