Tom Howley Reviews 

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TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship, high quality materials, and the beautiful, bespoke design of their new fitted spaces. Many people highlight the friendly, highly skilled staff and project managers who ensure a completely seamless journey from initial concept right through to completion. However, some reviewers were not happy with the after-sales support, noting long delays and major difficulties in getting timely responses for replacement parts or repairs. Some people also felt that the installation process involved missing components, poor finishing touches, and unresolved defects on certain furniture items.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising the dedicated designers and... See more

Product

Reviewers mention positive feedback about product, expressing overwhelming satisfaction with their newly... See more

Service

Consumers find service to be positive, highlighting exceptional design expertise, seamless project... See more

Quality

Users describe positive interactions with quality, noting that the craftsmanship and materials are... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today our new beautiful kitchen was completed. We are so happy with the result of weeks of designing, planning and installation. Tim at Tonbridge Wells showroom was our designer and listened to an... See more

Company replied

Rated 5 out of 5 stars

Our experience with Tom Howley was a really positive one. Billie designed our kitchen, then later on, Katy came on board. The design was fantastic. We had two fitters, whose craftsmanship was exceptio... See more

Company replied

Rated 5 out of 5 stars

We loved working with Tim Smith and the extended team @ Tom Howley and are ever so pleased with the finished product Tim was especially helpful throughout the design process and working with our... See more

Company replied

Rated 5 out of 5 stars

We bought our kitchen from Tom Howley and six months later they came back to carry out some touch-ups — completely free of charge and with no hassle at all. The aftercare has been outstanding. Le... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Kitchen Furniture Store

Written by the company

Tom Howley are a luxury, bespoke kitchen company with 19 Nationwide showrooms. We pride ourselves on designing our beautiful kitchens around the client’s individual needs and lifestyles requirements. Styles range from classic to the contemporary using the highest quality of materials to produce furniture in oak, walnut and hand-painted finishes. We offer a tailored design service taking projects from concept to final completion to the highest possible standard.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

728 reviews

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No recent history of asking for reviews

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4.6

All reviews

(728)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Our new kitchen is fantastic

We are more than delighted with our new kitchen and utility room. Jon's meticulous approach to developing the design and Natalies coordination followed by the on site planning by Terry and the Jones team who fitted it, we have been really impressed by the professionalism and customer focus of everyone we have met. Finally Stan did an amazing job of the final paint coat which put the icing on the cake. We would highly recommend Tom Howley and if we ever do another kitchen project we know who we will go to. Simply the best.

17 January 2025
Unprompted review
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Reply from Tom Howley

Hi Graham,

Thank you so much for your kind review! We're delighted that our team was able to design and install a beautiful new kitchen for you. It was a pleasure being part of your project, and we hope you enjoy it for many years to come.

Best regards,
Jess

Rated 5 out of 5 stars

Thank you Tom Howley, it has been a pleasure!

I am absolutely pleased as punch with how our Tom Howley 'rooms' have turned out and would thoroughly recommend them to anyone! From my initial visit to the showroom, the design process with Nina Anastasopoulou and the St Alban's team, through to the on site survey and coordination of works from Richard Coom, to the installation from the dream team that is the father and son duo of Lee and Brad.

The communication was second to none. The attention to detail was outright amazing. Nothing was ever too much and believe me I can sometimes be too much! The quality of the craftsmanship in the production of the cabinetry is phenomenal and each item was fitted with such care.

Thank you Tom Howley, it has been a pleasure!

13 March 2025
Unprompted review
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Reply from Tom Howley

Hi Jacqueline,

Thank you for your lovely review about your experience with Tom Howley. We're delighted to hear that our team helped transform your home with beautifully designed spaces. It was a pleasure to be part of your project, and we hope you enjoy it for many years to come.

Best regards,
Jess

Rated 5 out of 5 stars

The kitchen of dreams

From the moment we walked into the Tom Howley show room, browsed their products and met Brenda Gibson, we knew we had found the right company to move forward with. Not only did Brenda design the perfect layout and kitchen for us, she also advised on other aspects such as flooring choices and light fittings, and has the patience of a saint!
When it came to the next part, we couldnt have been happier with the service received from Graham Perkins - our installation manager. He kept us up to date with install dates and progress and ensured that every aspect of the install and kitchen was perfect. His install team clean, efficient and precise.
We could not be happier with the finished product and would highly recommend Tom Howley.

11 March 2024
Unprompted review
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Reply from Tom Howley

Hi Georgina, thank you for your kind review regarding your experience with Tom Howley. We are delighted to hear that our team has designed and installed your dream kitchen for you. Your feedback will be shared with all involved, and we wish you countless years of enjoyment in your new space.

Kindest regards,
Jess.

Rated 5 out of 5 stars

From the initial discussion at the…

From the initial discussion at the showroom with Paul the designer right through the build with another Paul the on site manager we had a first class service.
The attention to detail and the understanding of what we wanted was fantastic.
The tradesmen both Lee and his son who fitted the kitchen and Stan who did the final paint finish was very professional.
We would highly recommend Tom Howley and would have no hesitation in using them in the future.

2 January 2025
Unprompted review
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Reply from Tom Howley

Hi Martin, thank you so much for your kind review! We're delighted that our team was able to design and install a beautiful new kitchen for you. It was a pleasure being part of your project, and we hope you enjoy it for many years to come.

Best regards,
Jess

Rated 5 out of 5 stars

Great design, great product and fabulous result!

Suzie the Designer was excellent- she grasped our ideas straight away, designed a very workable layout for the space and was a joy to work with.
The plans were very detailed and guided the builders efficiently through every stage. The products were delivered on time with no damage or delays. The painter did an excellent job and the finished product is fabulous and we are delighted. I would absolutely recommend using Tom Howley and Suzie in particular! Thank you to all the team for our wonderful kitchen 😊

25 November 2024
Unprompted review
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Reply from Tom Howley

Hi Kate, thank you for leaving such a lovely review. We are delighted to hear that you couldn’t be happier with the design and installation of your new Tom Howley kitchen. We’ll be sure to pass your comments over to all involved and hope you enjoy this space for many years to come.

Kindest regards,
Jess.

Rated 5 out of 5 stars

TH Harrogate

We had a great experience with TH Harrogate. The design meetings were so enjoyable and detailed, really thinking about the personal touch. The quality of the product is second to none. Just brilliant!!!

7 March 2025
Unprompted review
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Reply from Tom Howley

Hi Kate, thank you for taking the time to write such a lovely review. It’s fantastic to hear about your experience with Tom Howley. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Highly Professional Bespoke Kitchens. Thanks Tom Howley

We visited the Tom Howley St Albans branch where we met Nina Anastasopoulou who explained the different options for our bespoke kitchen. She was extremely thorough, knowledgeable and a very nice person. She made several visits to take measurements and provided a very competitive quote. The work was carried out by Adrian Craske an extremely professional and experienced installer. The job was immaculate! Very thorough and a nice person. Finally it was the turn of the 'Retoucher' Stan to make sure that every nook and cranny was perfect. Again a very competent professional. The whole process was supervised by Paul Mantell who coordinated with all the different aspects of the job to eliminate any delays or errors that could occur and make sure all was done correctly. He was very pleasant and effective. We would like to thank the whole team for a wonderful job.

12 December 2024
Unprompted review
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Reply from Tom Howley

Hello Rafic, thank you for leaving such a wonderful review. We are delighted to hear that you couldn’t be happier with the design and installation of your new Tom Howley kitchen. Your feedback means a lot to us, and we'll make sure to share it with everyone involved.

Kindest regards,
Jess

Rated 5 out of 5 stars

Excellent customer service from Tom…

Excellent customer service from Tom Howley in Edinburgh. We were really impressed by the quality and design of their kitchens as well as the service. Would recommend!

18 February 2025
Unprompted review
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Reply from Tom Howley

Hi Alex, thank you for taking the time to leave such a lovely review. We’re so pleased to hear about your experience with Tom Howley. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess

Rated 5 out of 5 stars

We are over the moon with our new…

We are over the moon with our new kitchen and utility room. Tom Howley delivers the very best in customer service and the highest quality of workmanship and attention to detail.
From the very first consultation right the way through to the finishing paint touches, everything and everyone who has worked on the installation has exceeded our expectations.
A special thanks to Don our installation manager who has been on hand at all times to ensure everything has gone to plan and helped us achieve our challenge of a kitchen for Christmas! It is our favourite part of our new home and is an absolute investment. We would highly recommend Tom Howley without any doubt.

26 February 2025
Unprompted review
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Reply from Tom Howley

Hi Jayne, thank you for your kind review regarding your experience with Tom Howley. We are delighted to hear that our team has designed and installed your dream kitchen for you. Your feedback will be shared with all involved, and we wish you countless years of enjoyment in your new space.

Kindest regards,
Jess.

Rated 2 out of 5 stars

Poor quality doesn't match the price tag…

Be really careful with purchasing your kitchen from Tom Howley. The design process was brilliant - the designers were so much more creative with their designs than any other company we looked at. Sadly though the installation process and quality of the finished product is very poor. We had so many items replaced due to poor quality or incorrect base colour. Five years on, I am sad to say that our Howdens utility room looks better! So many areas of our units have paint peeling off - with a light colour underneath - it is very very poor quality for the price you pay. Sadly, our contacts did little to resolve our concerns.

20 February 2024
Unprompted review
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Reply from Tom Howley

Hi Karen, we sincerely apologise that your experience with us did not meet expectations. We are committed to taking care of our clients throughout the entire process, from start to finish, and we regret any shortcomings on our part. Your comments have been escalated to our Senior Management team and dealt with as a priority.

Kind regards,
Jess

Rated 5 out of 5 stars

Very professional team

It is great to use such a professional company and team. Richard did a great design, Dom and his team fitted a kitchen which met our expectations and best of all it was all done in the timescales to a very high standard. We love our new kitchen. Thank you

3 February 2025
Unprompted review
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Reply from Tom Howley

Hi AJ, thank you for leaving such a lovely review. We are delighted to hear that you couldn’t be happier with the design and installation of your new Tom Howley kitchen. We’ll be sure to pass your comments over to all involved and hope you enjoy this space for many years to come.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Richard Don and all the team at Tom…

Richard Don and all the team at Tom Howley made the whole process of design, choice of equipment and fitting of our new kitchen an easy and thoroughly enjoyable process. The finished product not only looks great but it is a joy to cook in such a beautiful and functional kitchen.

15 October 2024
Unprompted review
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Reply from Tom Howley

Mr Leggate, thank you for leaving such a wonderful review. We're thrilled to learn that our team successfully designed and installed a beautiful new kitchen for you. Your feedback will be shared with all those involved.

Kindest regards,
Jess

Rated 5 out of 5 stars

Tom Howley kitchen - Alderley Edge.

Our TH kitchen was designed by Matt Mitchell at the Alderley Edge branch. We now have a beautifully fitted kitchen which comes with a huge WOW factor - transformational! From Matt to Simon(our meticulous fitter) to Gavin the painters finishing touches, the whole project was professionally overseen by Don. Every step was clearly briefed and the whole experience from day 1 to completion was seamless. Nothing was too much trouble. A big thank you to all including those in the background that you don't get to see within this very reputable company. Many thanks Andy & Penny.

7 February 2025
Unprompted review
Tom Howley logo

Reply from Tom Howley

Hi Andy,

Thank you for your kind review regarding your experience with Tom Howley. We are delighted to hear that our team has designed and installed your dream kitchen for you. Your feedback will be shared with all involved, and we wish you countless years of enjoyment in your new space.

Kindest regards,
Jess.

Rated 5 out of 5 stars

We are delighted with our Tom Howley Kitchen.

We are thrilled with our fabulous kitchen.
The initial design was carried out by Brenda Gibson at the Fulham Road showroom. She came up with some great ideas that we had overlooked. She took into account the practical elements to the design and created a lovely boot room and pantry as well. The design was simple but glamorous. Brenda considered the fact that we did not want the kitchen to date as well as producing a room that we all want to hang out in.
Graham was the project manager and he was a great communicator. He coordinated and brought the project together within the timescale.
Peter fitted the kitchen for us. He worked brilliantly, always on time and staying late. I could not fault his work. The whole experience was very enjoyable from start to finish. Thank you

30 October 2024
Unprompted review
Tom Howley logo

Reply from Tom Howley

Hello Meg,

Thank you for leaving such a wonderful review. We are delighted to hear that you couldn’t be happier with the design and installation of your new Tom Howley kitchen and other rooms. Your kind words mean so much to us, and we’ll be sure to pass them along to the entire team.

Kindest regards,
Jess

Rated 5 out of 5 stars

I’m so happy with my gorgeous kitchen…

I’m so happy with my gorgeous kitchen Tim the designer nailed the brief! Giving us a kitchen that looks beautiful and is practical.
The attention to detail is amazing from the fitting to the painting and I felt that the end result was perfect! well done and thanks to Tim, Gary, Glen and Stan top team Tom Howley!

17 January 2025
Unprompted review
Tom Howley logo

Reply from Tom Howley

Hi Lisa, thank you for taking the time to write such a lovely review. It’s fantastic to hear about your experience with Tom Howley. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Altrincham Branch

Our kitchen was designed by Richard, the fitting experience was overseen by Don and fitted by Ron. Although we looked at a couple of other companies as well, the quality of the Tom Howley product was clearly higher and the design solution which Richard proposed clearly the best for what we wanted. He was also very adaptable when we made changes and decided against a media wall. The fitting happened exactly on time and we were concerned that a couple of smaller matters might not be resolved. To the contrary Don was brilliant throughout, and came to look at anything we queried almost immediately. A slightly faulty double door (we wanted it to be perfect) was replaced without any issue and touching up of any small marks was all done to our complete satisfaction. All the team were superb and we wouldn't have any hesitation in recommending!

5 February 2025
Unprompted review
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Reply from Tom Howley

Thank you for taking the time to write a review. We’re so pleased to hear about your experience with Tom Howley and that we were able to resolve any concerns previously mentioned. It was a pleasure being part of your project, and we hope you enjoy it for many years to come.

Best regards,
Jess

Rated 5 out of 5 stars

Thank you Sandra!

Tom Howley, you make truly magnificent kitchens! Dear Sandra, your technical expertise, exquisite taste and exceptional design transformed our kitchen into my favorite room in the house! I greatly appreciated your attention to detail, and ability to serve functionality and aesthetics in equal measure. I enjoyed working with you, and I look forward to working on with you again in the future!

23 January 2025
Unprompted review
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Reply from Tom Howley

Hi Pamela, thank you for leaving such a lovely review. We are delighted to hear that you couldn’t be happier with the design and installation of your new Tom Howley kitchen. We’ll be sure to pass your comments over to all involved and hope you enjoy this space for many years to come.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Can’t praise this company enough!

An absolutely fabulous company! Our experience was wonderful from the beginning to end. A very professional company who really value their customers, both during and after sales.
From the moment we walked into the showroom we knew we had found the right kitchen and the right people to do it. Matt was very welcoming and informative and he soon had our plans sent to us. Throughout our house build, which took a total of over 3 years, Matt always kept in touch with us and been very patient. He came to visit us a few times including when we eventually had the kitchen fitted. He’s an asset to the company as is Don who oversees the build. Don came quite a few times to ensure everything was going to plan and also to give it a final check. Simon our fitter did a perfect job, a real craftsman and Gavin the painter did a first class job too! We changed a couple of the handles once it was fitted, Matt and Don went above and beyond to find us the ones we were looking for, nothing was too much trouble for them to create our lovely kitchen. We absolutely LOVE our new kitchen, it’s everything we dreamed of, the craftsmanship is simply gorgeous, everyone who came to work on it were so lovely and did an amazing job. We liked Matt so much that he has remained a friend to us and us to him, a top bloke and an all round lovely person.

23 January 2025
Unprompted review
Tom Howley logo

Reply from Tom Howley

Hi Shirley, thank you for your thoughtful review regarding your experience with Tom Howley. It brings us immense joy to learn that our team successfully designed and installed your dream kitchen for you. Your comments will be shared with everyone involved, and we wish you many years of enjoyment in your new space.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Our Tom Howley Kitchen is absolutely fantastic

Our Tom Howley Kitchen is absolutely first class. From the minute we entered the showroom to when the painter left after the kitchen had been installed the service has been nothing short of excellent. We are so pleased with the design, materials and colour of the kitchen it is 100% pure quality which has been reflected through the service right down to the product itself. I would highly recommend Tom Howley Kitchens It was worth every single penny 👍

15 January 2025
Unprompted review
Tom Howley logo

Reply from Tom Howley

Hi Paul, thank you for leaving such a lovely review. We are delighted to hear that you couldn’t be happier with the design and installation of your new Tom Howley kitchen. We’ll be sure to pass your comments over to all involved and hope you enjoy this space for many years to come.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Don was very knowledgeable and helpful…

Don was very knowledgeable and helpful with the installation of our media centre, both fitters, Graham and Nick did a great job, no mess or fuss.

28 November 2024
Unprompted review
Tom Howley logo

Reply from Tom Howley

Hi Alan, thank you for taking the time to leave a review. We’re so pleased to hear about your experience with Tom Howley. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess


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