Tom Howley Reviews 

We started our journey with Tom Howley back in September 2024 after approaching the West Bridgford branch. Our installation started in April 2025 as planned and the project finally completed a couple of weeks ago (September 2025)

Our experience with Connie (designer) and the installers (Stan & Andy) was an extremely positive one. A special mention to Stan & Andy actually - they really were fantastic and if you are lucky enough to be assigned them to do your installation you have struck gold in our opinion!

The product itself - a beautiful 'Butler' kitchen in 'moonstone' has met all of our expectations

However there is a big BUT coming... our aftercare experience which has been below par

It has been extremely slow with communication being very poor at times. There has been the general feel that we were put to the back of queue once the main installation was complete and if you are not constantly chasing the snags & issues (albeit not many) you would never actually have a completed kitchen!

I would recommend Tom Howley however I would advise to be wary of the aftercare stage and recommend that you are on the ball when it comes to chasing. If you are not shouting loudly with Tom Howley you could be forgotten!

Great communication with the designer and a great product. However, the after sale service is pathetic.
We had various items missing and 3 months after installation, we are still waiting.
Feel they take your money and run. Be warned.

After a speculative visit with my partner, we were introduced to Chris who helped design our dream kitchen. He was with us through every step of the process and we are delighted with the final result. I would recommend and would use Tom Howley again in the future.

From the moment we stepped into the Tom Howley showroom in Guildford, we were blown away by the professionalism, creativity, and warmth of the entire team – particularly Michaela and Ruth, who made the whole experience not only enjoyable but truly inspiring.
Michaela was our lead designer and she was absolutely brilliant. She listened carefully to what we wanted, understood our lifestyle and how we use our kitchen, and then came back with a design that completely exceeded our expectations. Her eye for detail, clever use of space, and ability to blend beauty with practicality was second to none. She guided us through every decision, from layout to finishes, and made what could have been a stressful process feel exciting and effortless.
Ruth was also fantastic – incredibly knowledgeable and supportive throughout the process. Her advice helped shape some of the finer details of the design and her calm, professional approach gave us real confidence that we were in the best hands.
The result? A kitchen that is not only stunning to look at, but a joy to live and cook in every day. The craftsmanship is impeccable, and every visitor we’ve had has commented on how beautiful and well thought out the space is.
If you're thinking about a new kitchen and want a team that truly cares about getting it right, we can't recommend Tom Howley Guildford enough – and make sure to ask for Michaela and Ruth!

We expected a smooth, high-end experience with Tom Howley. Instead, we were met with poor guidance, rushed sign-offs, and a lack of accountability when things went wrong.

The kitchen looks beautiful, but the layout does not meet essential functional needs. We were pushed to approve documents quickly, and once signed, there was no room for adjustment, even when the outcome was clearly problematic.

Communication has been inconsistent. A large unit was delivered to our home with no notice and left blocking our entrance for over 10 days. No explanation, no solution.

A brand that promises excellence, but delivers stress, mismanagement, and disappointing client care.

Poor communication and unreliable after sales service. I have a brand new unused TH kitchen, with installation snags, and have been waiting to hear from the 'Field Installation Manager' for five weeks despite follow-ups.

I had planned further TH or Neville Johnson units for other rooms, but I decided to look elsewhere.

Tom Howley delivered an outstanding blend of quality craftsmanship and personable service. Every interaction felt tailored, with clear communication and genuine care for our vision.

Design & Planning
Suzie’s design instantly struck the perfect balance between timeless elegance and modern functionality. She listened intently, asked thoughtful questions, and translated our wish list into a kitchen layout that feels both luxurious and entirely “us.”

Installation & Fit
• Fitter: Paul Christie
Paul’s precision and dedication shone through at every stage. He tackled intricate joinery with ease and always left each working area impeccably tidy.
• Painter: Stan
Stan’s attention to detail turned every surface into a flawless finish. The paint transitions are seamless, and the end result feels like a bespoke piece of art.

Project Management
Installation Manager Helen Thornell orchestrated the entire process with impressive organization. She proactively resolved minor hiccups, kept us updated on timelines, and ensured each trade arrived exactly when needed.

Final Thoughts
Our new Tom Howley kitchen isn’t just a cooking space—it’s a statement of style, quality, and collaborative teamwork. We couldn’t be happier with the end result and wholeheartedly recommend Tom Howley to anyone seeking a top-tier kitchen transformation.

Special Thanks
• Paul Christie (Fitter)
• Stan (Painter)
• Helen Thornell (Installation Manager)
• Suzie (Designer)

We love our new kitchen from Tom Howley! Just installed and awaiting the final paint and a minor shelf adjustment. We had a great experience working with Sandra in the design team at Wigmore Street. She fully understood the style and scheme we wanted for our new kitchen, had helpful suggestions throughout the process and also assisted as needed with appliances that I bought separately so that everything tied-in well. We needed to get our kitchen done quickly to fit with our house renovation schedule and the Tom Howley team made it happen. Sandra was super helpful and checked-in with us throughout the process, and Sean (our installer) worked very hard to get it all completed in time. A great quality product as well - we’re so pleased 👍

We had the pleasure of dealing with the team from Tom Howley Bristol, and from start to finish, the service has been outstanding.

Lucy really took the time to understand what we wanted from our kitchen and designed a space that works perfectly for us. It’s been in for a few weeks now, and everything flows beautifully — it’s really well thought out and looks amazing.

Chris and Tom did a fantastic job fitting everything — their attention to detail was spot on, and the quality of their work really shows. They were also a pleasure to have in the home.

Helen was always at the end of the phone whenever we had a question or needed advice. Nothing was ever too much trouble, and she made the whole process feel smooth and stress-free.

Joe did a great job finishing things off with the painting.

We’re more than happy with the final result! and would happily recommend Tom Howley to anyone considering a new kitchen.

Our Tom Howley kitchen installation is now complete and looks incredible. We are so pleased with the end result. The experience from our first visit to the Tunbridge Wells showroom with Tim was very professional and the installation by Glen and supported by Gary was seamless. Would highly recommend TH.

The whole process was a delight. Everyone involved was professional, helpful and delivered, from design through to delivery and fitting. We could not fault the service and quality of the furniture. I can't recommend Tom Howley highly enough. Thanks especially to Matt and Don!

Great experience working with the entire team. Julie our designer had a great eye and knew immediately what would work in our space. Helen our installation manager kept the project on track, working through the odd issue with ease. Tom and Chris our fitters were a joy to have in the house and fitted the kitchen in no time! And finally our painter Joe did a wonderful job.
Wouldn't hesitate to recommend the Bristol team, thank you all !

We are a little late in doing this review. But from our first visit to the Alderley Edge showroom where we met Jenny the designer who produced an amazing design that has change the whole look and feel of our kitchen and dining space into what I can only call a work of art. To the team who implemented that design led by Don Teat and Simon the fitter who did most of the work we can only thank you all for such a wonderful experience throughout the whole process. The quality of both the product and service has been of the highest standard thank to Tom Howley and everyone involved

We love our Tom Howley kitchen. The whole experience was amazing. From the moment we went into the Chelsea showroom, we were looked after and made to feel special. Our designer Elisabeth (Lizzie) took a lot of time to give us the kitchen we wanted and made sure we were happy at every stage of the process. The fitters were polite and obviously highly skilled. We remained in our family home while the installation was happening and the fitters made sure we were not disrupted more than we needed to be.

My husband and I were looking at getting a new kitchen. Having just started out search we went into Tom Howleys Bristol showroom where we were greeted by the most friendly and welcoming members of staff. We don’t have an appointment but that didn’t matter. We were able to have a look around and have a chat about what we were looking for etc. the lovely and most amazing designer Annie then came to our house to see our existing kitchen and listen to what we were looking for and also gave us ideas. From the moment we met Annie we knew we wanted her to design our kitchen and what a kitchen she designed. She listened to my wishes and incorporated every one of them into my beautiful kitchen. From the initial meeting to the fist design view then onto the final drawings she listened to every tweak (there really weren’t very many of them) that we wanted and sorted them out for us.
Each time we went into the Bristol show room we were met with welcoming smiles and were really made to feel special and that we mattered to them.

Matt our fitter was also very professional and his attention to detail was outstanding. It was a pleasure to have him at our house for the 4 weeks the install took.

Thank you to Tom Howley but especially to Annie for designing my dream kitchen. I will be eternally grateful for your charming smile and amazing design skills.

Keep doing what you are doing all at the Bristol showroom.

Regards

Shona and Sean x

We recently bought a house that has a 4 year old Tom Howley kitchen fitted and there are several issues with it that needed resolving. I reached out to Tom Howley customer service to resolve these issues as the kitchen comes with a 10 year warranty...

I was told that the warranty only covers the person who bought the kitchen, NOT the kitchen itself!

I questioned this and was basically told "tough luck" but after several emails back and forth they finally agreed to come and see the issue in the kitchen and try to resolve them.

After the visit from the installation manager they came back with a quote of roughly £1000 to change 2 panels which worked out at about £100 per hour labour charges!

£100 per hour for a kitchen fitter !!!!!

Needless to say I declined their "favour" to me to resolve issue with their kitchen.

I appreciate we didn't buy the kitchen, the previous owners did 4 years before (with a 10 year warranty), but as someone who has built several kitchens myself, I have to say that the overall quality is pretty poor. Several of our doors have dropped and no longer close without pushing them very hard as they rub. The fridge door won't close properly so the fridge has leaked into the cupboard blowing the cheap laminate (it's not even solid wood!).

I gave Tom Howley a chance to show what great customer service they could have and they have clearly shown that once they have your money, they couldn't care less and would take any opportunity to make more money from you.

I would strongly suggest avoiding this company and look elsewhere.

** Update after their reply **
The drain on the fridge was blocked, but that was because the excessive amount of water running down the fridge interior as the DOOR WOULDN'T CLOSE due to it not being fitted correctly and sagging.

This also doesn't explain why 3 of the kitchen drawers have sagged and will no longer close.

Regardless of the fridge issue, the quality of the kitchen is quite poor and even Wickes kitchens are better and more realistically priced.

Reading other peoples negative reviews, I can see that a LOT of people have the same issue; once they have your money they don't care.

We love our kitchen, its even better than we thought it could be. The Bristol branch were amazing and looked after us so well. Lucy our designer was amazing it was like she could read our minds and gave us everything we wanted and more. You are made to feel like you are their only client which is very rare these days. Would 100% recommend to everyone! James and Carley

I first came across Tom Howley Kitchens a few years ago and was struck by the beauty of their kitchens and had the thought that when I bought my house I’d like to have one of their kitchens. Having looked at other companies, I kept being drawn back to the Tom Howley Kitchens company time and time again and was really confident that this was going to be the company I’d want to design and install my kitchen.

Julie in the sales office at Bristol was brilliant in creating a design for me for my new kitchen extension. The presentation was excellent but the actual reality now that my kitchen has been installed is just superb! I am so delighted and over the moon! The kitchen is stunning, absolutely first class and a show stopper for friends and family who have visited so far.

I would not hesitate in recommending Tom Howley Kitchens for anyone wishing to consider a new kitchen. The ease at dealing with the sales team and then being supported by the installation manager (Martyn thank you!) and then having a fabulous fitter (thank you Mike) who made everything spring to life very quickly and the painter who perfected all the joins and got it looking seamless (thank you Chris). It’s been brilliant! And to know this kitchen will still be looking good in many years to come as well makes it an excellent investment.

I’m a very very happy customer and looking forward to my next project with Tom Howley!

Fabulous kitchen, installed with great care. Fantastic service from all the team from the design showroom to the fitters, painters & project manager. Thank you for a beautiful & practical kitchen & for being so approachable yet efficient.

From the very beginning, the entire experience with Tom Howley Kitchens was exceptional—starting with the design process. Working with Alistair was an absolute pleasure. His expertise in kitchen design was immediately evident, and he asked all the right questions to really understand what we wanted from the space. He had a fantastic eye for detail and balance, offering insightful suggestions while always making sure the final design reflected our vision. Alistairs professionalism, creativity, and thoughtful approach laid the perfect foundation for the entire project.
Once the design phase was complete, Paul Mantell took over as project manager—and I honestly can’t imagine a better person to see it through to completion.
From start to finish, his professionalism, attention to detail, and outstanding communication made the entire process a seamless and positive experience.
Whether I had a question, concern, or simply needed clarification on something, he was always available—either answering the phone promptly or getting back to me right away. It’s rare to find someone who is not only reliable but also proactive in ensuring everything is clear and on track.
In addition to his accessibility, Paul’s ability to keep things organized and moving smoothly made him an incredible project manager. He was meticulous in keeping everything on schedule, ensuring that each phase of the kitchen project ran without a hitch. Whether it was coordinating deliveries, overseeing the installation process, or just making sure I was updated every step of the way, Paul was always on top of things.
What truly stood out to me was how calm and composed Paul remained throughout the project. Even when challenges or adjustments needed to be made, he handled everything with ease, ensuring that I never felt overwhelmed or out of the loop. His problem-solving skills and commitment to delivering the best results were evident in every interaction.
I highly recommend Tom Howley to anyone looking for a premium kitchen and a truly professional service, ask for Paul!