The dresses for my wife was gorgeous and it was delivered on time. They also refunded the customs duty payment which was a A+ for me. I’m a happy customer. Thank you so much.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ashley floral pleat dress Mina hijab fashion dress Disappointed on receiving the dresses. The fit is awful. The dress is not lined. Material feels cheap. The description of Ashley floral pleat dr... See more
Company replied
I ordered many times from this company. But never needed to exchange and return. The last time, one item was too big. I sent an email as soon as I received the order, no answer. Update: Tolavita tea... See more
Company replied
If I could give zero stars, I would. This company is the perfect example of how to turn shopping into a nightmare. The clothes look like they were designed in the dark, with fabric so cheap it could... See more
Company replied
Company details
Written by the company
Leading global online shopping center in the world, we offer our valued customers the privilege of Tolavita by offering a wide range of high quality clothing categories at direct prices from the factory.
Contact info
Akşemsettin mah. Vatandaş sok. No:34 daire:1 fatih İstanbul, 34093, İstanbul, Turkey
- +90 501 333 33 64
- info@tolavita.com
- tolavita.com
3.5
Average
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tolavita
It really saddens us to know you were disappointed with your experience. You can request a return and get a refund to resolve this issue
Perfectly Pleated Dresses
Beautiful garment. The fabric was soft but not transparent. The pleats were made well and will hold their shape nicely. The size was customized to my shorter height which fit perfectly. I truly appreciate Tolavita customizing the size for free. For the first time ever, I can wear the dress straight out of the box! Thanks, Tolavita!
28 March 2022
Reply from Tolavita
Thank you for your absolutely lovely words. Your kind feedback is truly appreciated and it's the reason we always wanna do better to make our customers happier.
length adjustments are not available at…
length adjustments are not available at item level. I ended up getting the wrong length for one of the skirts, and was told I did not indicate which ones to be adjusted. Cannot validate as order email did not include the notes we entered.
7 March 2022
Reply from Tolavita
We're sorry to hear that you got the wrong length for the item which you ordered.
We'd first like to assure that we do offer length adjustments at item level and with no additional cost at all. Apparently, there was a huge misunderstanding with your order and we'd like to correct that. We'll contact you in the soonest time to resolve your issue or issue you a refund.
Perfect Fit
Both dresses are gorgeous and fit like a they were custom tailored for me! A perfect fit! I emailed customer service regarding customizing the height of the dresses and they responding immediately. Shipping was very fast. Packaging was wrapped in plastic to keep them dry during shipping. Very professional. Would buy again.
1 March 2022
Reply from Tolavita
Thank you Shereen, your words means the world to us. Wonderful customers like you deserve nothing but the best!
Mashalla beautiful dress
Mashalla beautiful dress. Customer services was amazing! Replaced my dress at ease! I appreciate them
15 February 2022
Unprompted review
Reply from Tolavita
We're super happy to see your positive feedback. Your beautiful and invaluable words are what makes us want to provide more and more to our beloved customers. Thank you!
I am happy with my orders
I am happy with my orders. Both my dresses are beautiful. Fast shipping and beautiful Box😍😍🌟🌟. Thank you so much
4 February 2022
Reply from Tolavita
Your lovely words have touched our souls and made our day! We can’t tell you how happy we are to hear such a wonderful feedback from a wonderful customer like you!
Love tolavita
Love tolavita. Great and good job. Service better than Anna hariri. I recommend anyone wishes to buy dress in Turkey, to consider choosing to shop with Tolavita
5 January 2022
Unprompted review
Reply from Tolavita
Your lovely words have touched our souls and made our day! We can’t tell you how happy we are to hear such a wonderful feedback from a wonderful customer like you!
I loved my dresses 😍😍😍
21 December 2021
Reply from Tolavita
We are so delighted that you loved our clothes, this always encourages us to provides our loved customers with more and more.
The dresses are nicely packed in box
The dresses are nicely packed in box, sealed with Thank You card & discount coupon. They simply fit me well. I like the feeling when I tried them on. Gorgeous 😍
21 December 2021
Reply from Tolavita
Your lovely words have touched our souls and made our day! We can’t tell you how happy we are to hear such a wonderful feedback from a wonderful customer like you!
Best Wishes,
Client Services, TOLAVITA
Good products you've got
12 December 2021
Reply from Tolavita
We are so delighted that you loved our clothes, this always encourages us to provides our loved customers with more and more.
Amazing Dresses with beautiful quality.
23 November 2021
Reply from Tolavita
Your lovely words have touched our souls and made our day! We can’t tell you how happy we are to hear such a wonderful feedback from a wonderful customer like you!
Best Wishes,
Client Services, TOLAVITA
lovely dresses .
17 November 2021
Reply from Tolavita
We're happy to know you've had a nice experience with us, your words made our day!
Best Wishes,
Client Services, TOLAVITA
Great services and unique designs
16 November 2021
Unprompted review
Reply from Tolavita
We are so delighted that you loved our clothes, this always encourages us to provides our loved customers with more and more.
Best Wishes,
Client Services, TOLAVITA
I have asked for a return but there has…
I have asked for a return but there has been no contact from the team regarding that. It has been almost 2 weeks now. Very unprofessional service.
Edit after 1 month:
Still no contact from the customer service team after responding in the comments here, no follow up. I finally had to wear the dress which I intended to return and the cut and fit was of such poor quality. Material was very average too. Will never buy again from this store.
1 November 2021
Reply from Tolavita
We truly apologize for any inconvenience caused by this issue. We will immediately contact you to follow up with your request.
Reply from Tolavita
We're happy to know you've had a nice experience with us, your words made our day!
Best Wishes,
Client Services, TOLAVITA
I ordered 2 dresses
I ordered 2 dresses , both of them are true to size , amazing quality , Delivery was really fast . I really like these dresses . Yeah
6 October 2021
Reply from Tolavita
We're happy to know you've had a nice experience with us, your words made our day!
Best Wishes,
Client Services, TOLAVITA
I received my order today
I received my order today, delivery was so quick and quality of clothes are amazing! Looking forward to putting in another order soon
5 October 2021
Unprompted review
Reply from Tolavita
We appreciate every word of yours, we're so lucky to have wonderful customers like you
Can't wait to see you shopping with us soon!
Best Wishes,
Client Services, TOLAVITA
Great quality, gorgeous clothes
The clothes are great quality and look great, they arrived promptly.
18 July 2021
Reply from Tolavita
Hello Ms Ghufoor,
We are so delighted that you loved our clothes, this always encourages us to provides our loved customers with more and more.
Best Wishes,
Client Services, TOLAVITA
Amazing customer service
Amazing customer service. High quality of dresses. Better than the pictures. Love it!!
14 July 2021
Kati pleat dress runs small in size
The Kati Pleat dress I purchased is too small, even in comparison to their own poppy pink dress. I have tried contacting these guys multiple times but no one is responding. Extremely disappointed by the customer service
5 July 2021
Reply from Tolavita
Dear Zubariya,
We're sad to hear that you're disappointed but we ensure you that we haven't received any call or email from you else we would have replied immediately. We will contact you in the soonest time to resolve your issue.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.