Tokyo-Tiger Reviews 1,539

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 989 reviews, reviewers had a great experience with this company. Customers are really happy with the products, highlighting the excellent quality of the items, including the fabric and print. Many people appreciate the vibrant designs and comfortable fit, often noting that the products look even better in person. The customer service is frequently praised for being responsive and helpful, with some individuals specifically mentioning positive interactions with staff members. However, some customers experienced issues with order and delivery times, finding them longer than expected or encountering difficulties with tracking. A few people also noted inconsistencies in product quality, with some items fading after washing or having poor print quality. Sizing was another concern for some, as items occasionally ran smaller than anticipated, and a minority of reviewers expressed dissatisfaction with the customer service they received.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the quality,... See more

Quality

Clients share positive opinions on quality, with many praising the terrific designs, vibrant colors, and... See more

Order

Users describe ambiguous interactions with order. Many customers express satisfaction, praising excellent... See more

Delivery service

Customers had ambiguous experiences with delivery services. While many reviewers praised fast shipping, with... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the excellent and responsive customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Designs and shirt quality are terrific, no doubt about that at all. The order did take longer than I expected though and at the three-week mark I'd still only received an order confirmation but no oth... See more

Company replied

Rated 4 out of 5 stars

The designs on the long-sleeved t-shirts are gorgeous. But the quality of the one with the blue cat isn't great and it already faded after the first wash… I usually avoid buying clothes from China bec... See more

Company replied

Rated 5 out of 5 stars

Love the clothing. Comfortable and stylish. Miranda and Summer have been very helpful in customer support and respond very quickly. Only note would be to order one size up if you’re an American adu... See more

Company replied

Rated 5 out of 5 stars

The items are all great quality and the VIP WhatsApp service which trouble shoots allows you to contact someone directly with no waiting on a phone or for an email. The replacement service for items t... See more

Company replied


Company details

Written by the company

Satisfy everyone's love of Japanese culture Tokyo-Tiger brings Japanese culture to your doorstep,no matter where you are in the word.It offers a wide selection of beautiful Japanese-styled design that bring honor to all who wear it.The styles from Japan are probably the most popular for graphic clothing. Our mission is to create impressive, unique designs that bring pride and happiness in owning them. No matter if you are a fan of game and food or something more traditional like the Ukiyo-e, you can always find something you like. Offering you things that only the Japanese aesthetic has the power to create.A collection where we wanted to mix all that Japan can offer us in terms of unique things. Between culture or art, any fan of Japanese styles will be able to find a graphic tshirts that suits them. By offering you quality products, affordable shipping and impeccable service, we want to help you discover Japan and its unique culture. Thank you for choosing Tokyo-Tiger. We appreciate your support and hope you enjoy our products as much as we enjoy creating them.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Delivery is far to slow

Delivery is far to slow

29 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

We’re truly sorry for the slow delivery and the long wait that has disappointed you.
We have noted your feedback, and we will keep optimizing our shipping process to improve delivery efficiency.Our team will reach out to you to check your logistics status and assist you further. Thank you for your understanding.
Best regards,
Tokyo-Tiger Customer Service Team

Rated 1 out of 5 stars

Very disappointed with my purchase

Very disappointed with my purchase. I paid 40 euros for a cardigan which is of bad quality. I am shocked, how can they exploit people like this with posting beautiful picture and sending them poor quality products. Please dont get scammed. Do not buy any thing from his brand.

29 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,


We are truly sorry to hear about your disappointing experience with the cardigan and for letting you down in this way. This is absolutely not the standard we aim for.
We have now located your order and will contact you via email shortly to look into the quality issue carefully. We will work with you to offer a proper resolution and make things right.
We sincerely apologize again for the inconvenience and frustration this has caused you.
Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Great Quality & Excellent Customer Service

The items are all great quality and the VIP WhatsApp service which trouble shoots allows you to contact someone directly with no waiting on a phone or for an email. The replacement service for items that aren’t correct saves returns and the staff are polite and efficient. Takaki was particularly helpful. The items wash really well and are comfortable to wear. However, please be aware that the women’s sizing does not match the unisex sizing so size up!

1 May 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for this detailed and amazing review!
We’re incredibly glad to hear you love our product quality and how well the items hold up after washing while staying comfortable to wear. It means a lot that you appreciate our VIP WhatsApp direct support, hassle-free replacement service, and our polite, efficient team. We’re especially happy Takaki could provide you with great help throughout your order.
We truly thank you for your honest reminder about the difference between women’s sizing and unisex sizing. We will update our size tips to remind all customers to size up for a better fit.
Your kind support and valuable feedback are greatly appreciated. We can’t wait to serve you again soon!
Best regards,
Tokyo-Tiger Customer Service Team

Rated 3 out of 5 stars

I received my second order

I received my second order. But I didn't receive my first. It went to my physical address and not my shipping address. Somebody said that they would contact me in 2-3 days. Never did. I would just like my refund so I can order again. Or not.

21 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

We’re truly sorry for the frustrating experience and the delivery address issue with your first order.
We have not located your relevant order information for now. Could you please send us your order number or registered email via private message? We will check the issue thoroughly, follow up timely, and properly handle your refund request as soon as possible.

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

High quality cotton

The t-shirts are high quality cotton with stylish designs.

2 March 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your lovely review!We’re delighted you love our high-quality cotton fabric and stylish designs.Your satisfaction is our greatest motivation, and we look forward to your next order 😊

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Great purchase

Great purchase, love the shirt, great print and quality

30 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your lovely feedback!We’re thrilled you love the shirt, print and overall quality.Your support means a lot to us, and we hope to see you again soon 💙

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Easy to use

Easy to use, order got to me pretty quickly, good quality 👌🏽 item. Sizes run small so order up.
Ordered 3x should've gotten a 4x. But I still loved my shirt.

7 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your kind feedback and honest review!We’re happy you love the shirt quality and our fast shipping.We really appreciate your helpful reminder that our sizes run small, we will optimize our size tips later.If you need any help with your next order, feel free to contact us anytime. Hope to see you again soon!
Best regards,
Tokyo-Tiger Customer Service Team

Rated 3 out of 5 stars

Caption missing from t-shirt

The T-shirt had the image on but not the wording. However, I'm still wearing it.

15 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

We’re so sorry there was an issue with the missing wording on your T-shirt.We’ve now located your order and will message you shortly to sort this out and offer a proper solution. Thank you for your understanding.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 4 out of 5 stars

happy

I was happy with the goods and services

20 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We’re so glad to hear you’re satisfied with our goods and services✨. Your positive feedback is greatly appreciated💛.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 5 out of 5 stars

Love the quality

Love the quality

24 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We’re so glad to hear you’re satisfied with our goods and services✨. Your positive feedback is greatly appreciated💛.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 3 out of 5 stars

Cute design but ....

The t-shirts I ordered were kids' sizes but when they arrived, they were far too big. They fit the children's mother. The 'bruh' t-shirt was too big for the nine year old to want to wear and although the seven year old was wearing hers like a night dress, when she stretched it over her knees, it ripped up the middle which is very sad as she absolutely loved the design. The designs are very cute and clever. It's the sizing and the fabric quality I have an issue with. And I know she shouldn't stretch her t-shirts but she does and this is the only brand that has ripped.

Update: Tokyo Tiger contacted me immediately and have offered to replace the t-shirts or give me a full refund. Very impressed with the response. I went with the replacement as I really like the designs. When the t-shirts turn up, I'll update the review.

15 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We are truly sorry for the unpleasant experience you’ve had😔. We feel terrible about the incorrect sizing and fragile fabric that caused the shirt to rip, especially for your little ones💔. We greatly appreciate your praise for our cute designs and will improve our sizing standard and material quality actively. Please contact support@tokyo-tiger.com with your order details📩, and we will solve this problem for you properly.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 2 out of 5 stars

Ordered the white T-Shirt of the “ The…

Ordered the white T-Shirt of the “ The Great Wave off Kanagawa” The imprint on the T-Shirt was made of plastic giving it a poor quality and feel. The product comes out of China, even though it use “Tokyo-Tiger” name.

22 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We are deeply sorry about the disappointing print quality on your white T-shirt😔. We sincerely apologize for the uncomfortable plastic-feeling imprint and the misleading brand impression💔. Your honest feedback is highly valued, and we will improve our printing craftsmanship urgently. Please get in touch with support@tokyo-tiger.com for further assistance📩.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 3 out of 5 stars

Chinese incoming!!

Item of clothing are ok, nothing else. Design made me buy it but was not made aware its another Chinese import. Approx 2 weeks maybe longer. Yep clicked on link got sent to see timeline but overall it’s a bit meh🤷‍♂️. Won’t be buying again realistically.

10 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We sincerely apologize for your unsatisfactory shopping experience😔. We’re sorry about the long shipping time and your overall disappointing impression💨. Please feel free to reach out to support@tokyo-tiger.com if you need any further help or solutions📩.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 5 out of 5 stars

We love our shirts

We love our shirts! The design and fit is great and the shipping was prompt.

29 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We’re thrilled to hear you love your new shirts✨. It makes us happy that you enjoy the lovely design, perfect fit and fast shipping💫. Thank you for your wonderful support.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 5 out of 5 stars

Very Happy With My Order

I ordered 4 jerseys and they just came in. I'm really happy with it. They're light, easy to wear and the shirts seem like decent quality. Overall I'm very happy.

29 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We’re incredibly happy to know you love your four new jerseys✨. It’s wonderful that they are lightweight, comfortable to wear and made with great quality💛. Thank you for your lovely feedback and support.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 5 out of 5 stars

I received so many compliments on my…

I received so many compliments on my jersey! People like to see motivating words instead of angry things being worn!

25 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We are absolutely delighted that your jersey got so many nice compliments✨. It’s wonderful to share positive and inspiring vibes with others through your outfit💛. Thank you for your lovely support.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 5 out of 5 stars

The quality of the shirts and the…

The quality of the shirts and the colours if the print are really vibrant!

24 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We are absolutely delighted that your jersey got so many nice compliments✨. It’s wonderful to share positive and inspiring vibes with others through your outfit💛. Thank you for your lovely support.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 5 out of 5 stars

Great products!

Great products, great prices ,well packaged and quick delivery 5* will be using again .🤗😊🙏

29 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
Thank you for your perfect 5-star review✨. We’re glad our products, prices, packaging and fast delivery met your expectations💛. We look forward to serving you again soon.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 5 out of 5 stars

VIP Service and Shirts that Make Me Smile

I have ordered several shirts from Tokyo Tiger, and have always been impressed with the teams' efforts to make sure all goes well. Takaki personally e-mails me and checks in to see that the orders have arrived and if there are any issues. It does make me feel like a VIP!
The art work and the themes are wonderful and creative.
The shirts are high quality and durable.
Thank you!

22 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We truly appreciate your heartfelt and wonderful review✨. It means a lot that you’ve consistently enjoyed our products and VIP service from the team💛. We’re so glad Takaki’s thoughtful follow-ups and our creative designs, premium durable shirts have brought you a fantastic shopping experience. Thank you again for your loyal support.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 5 out of 5 stars

Smooth transaction

Smooth transaction. Very happy w. the final product.

9 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We’re pleased to know your transaction was smooth and you’re satisfied with the final product✨. Thank you for your kind feedback💫.

Best regards,
Tokyo-Tiger Customer Service Team🤗

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