Toby Knows Reviews 

68
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Avoid! They boast the templates are "drag and drop" social media... its just basically some poor Canva style posts that are well out of date. The social media calendars are just mixed around ea... See more

Rated 1 out of 5 stars

As someone else mentioned, I got an annual discounted subscription. Stopped using it as it was just same old same old after a couple of months. Forgot all about it. Exactly 1 year later and with... See more

Rated 1 out of 5 stars

AWFUL! Money taken from account with out permission and every message for the last few weeks regarding the money has been ignored. Impossible to get hold of and no way to get money back, avoid these... See more

Rated 5 out of 5 stars

So far it's been really simple to follow and understand. I'm about to launch my social media channels and product so am looking forward to getting started. They're knowledgeable and the info you get... See more

Company replied

Company details

  1. Internet Marketing Service

Written by the company

Toby Knows provides free and premium tools, knowledge and resources to help you succeed with social media. It's Good to Know.


Contact info

1.8

Poor

TrustScore 2 out of 5

68 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(68)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid!

Avoid!

They boast the templates are "drag and drop" social media... its just basically some poor Canva style posts that are well out of date.
The social media calendars are just mixed around each month but the same ideas, so nothing new. Really lacks imagination and needs an overhaul.
Plenty of better options out there, so sidestep this one!

11 February 2025
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague!

As someone else mentioned, I got an annual discounted subscription. Stopped using it as it was just same old same old after a couple of months. Forgot all about it.

Exactly 1 year later and with no warning (I.e. your annual subscription is coming to an end in 7 days, etc) I got billed at full price for another year. I contacted them immediately to terminate and refund. Got nowhere with them. They just stuck to "you agreed to our T&C" and offered a slight discount.

Avoid like the plague!!!!

29 November 2022
Unprompted review
Rated 1 out of 5 stars

AWFUL!

AWFUL!
Money taken from account with out permission and every message for the last few weeks regarding the money has been ignored.
Impossible to get hold of and no way to get money back, avoid these thieves!

25 August 2022
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good, I've been using the various features within 'Toby Knows' for just over a week and it's really helping me with consistency.
The 'Toby Knows' website is rich in features and fairly straightforward to navigate. Happy to recommend :)

11 July 2022
Unprompted review
Rated 3 out of 5 stars

Toby Knows keeps in touch with you but…

Toby Knows keeps in touch with you but doesn’t overwhelm you with loads of emails. I would have liked more time however to have considered the discount first offered on the professional package. Good content though for free.

17 April 2022
Unprompted review
Rated 5 out of 5 stars

Toby Knows Helps!

I like the daily emails! They have taught me quite a bit in a very short period of time! Thank you!!

4 April 2022
Unprompted review
Rated 1 out of 5 stars

Beware of their aggresive discounts and onboarding practices. It will bite you back!

I registered for the site during a Black Friday promotion in 2020. The content seemed promising and engaging and the price was quite cheap.

Once I could check the actual materials, they were quite generic and not that exceptional, so I didn't use them much. After a few months I stopped checking the updates, as they were not very appealing.

One year later, I got charged a full year in advance without any prior communication or reminder. This time the pricing was around ten times the original amount. Less than 24 hours since the payment I contacted their support to ask for a full refund. They evaded the refund with more offers and mentions of their terms of services. According to those, once you pass the 100 day mark, you are out of luck. They will only give money back during those initial 100 days. So if you have a problem after a year with them, they won't refund any money at all.

They keep pushing their marketing mixing proposefuly words like "Unlimited" with discount codes like GET22OF22 (or something along the lines). You will subscribe and in 2023... surprise, you get full price automatically charged without any prior notice!

In my opinion, this service offers poor value and not engaging content as promised. Their modus operandi seems to be tricking people to subscribe with limited time offers and then keep your money once they renew your subscription. Their helpdesk will not help you at all but send you all kinds of nice looking emails, without solving your requests at all.

P.D If you want to know the kind of formal replies that you will get, filled with kind words that solve nothing about your issue, I invite you to read their reply here. They will keep your money and provide little in return. Stay away from them!

26 January 2022
Unprompted review
Toby Knows logo

Reply from Toby Knows

Dear Cesar,

Thank you for taking the time to relay your feedback and we are sorry that you were unhappy with your experience.

As you state in your review, we did bring to your attention the terms and conditions that related to the contract between our companies. This was a business-to-business transaction after all and that is how business transactions are governed.

Notwithstanding this and even though no refund was due, we did offer to work with you to find resolution and made you an offer of a partial refund plus Unlimited Membership for life. The value of this offer was in excess of the amount in question.

Instead of engaging in any dialogue with us about this, you elected to instigate a chargeback via your credit card provider and via Paypal. This is of course your right and in doing so we both agree to have an independent 3rd party look at the merits of the case and adjudicate accordingly. That is what happened and the case was not found in your favour. We understand your frustration but that is the route you chose to take.

We wish you all the best for the future.

Rated 5 out of 5 stars

Looks good so far.

Frankly, and to be fair, I have been so busy this last few days I haven't had a chance to fully look at everything. Thank you.

13 January 2022
Unprompted review
Toby Knows logo

Reply from Toby Knows

Hey Philip, Thank you for taking the time for your kind review. We really do appreciate it.

Rated 4 out of 5 stars

I like how well explained the content…

I like how well explained the content ideas are on the calendar. And you get a link for that stuff 😃. I’m still playing around trying to get myself a little more comfortable with it. But, overall it’s a great tool to use.

13 January 2022
Unprompted review
Toby Knows logo

Reply from Toby Knows

Hey Stephanie,

Thank you for kind review!

Stay awesome.

Rated 5 out of 5 stars

Get Social Media Results !

Practical, straightforward, valuable content
Highly recommend
Easy to use and adapt, and apply

5 January 2022
Unprompted review
Toby Knows logo

Reply from Toby Knows

Hey Saeed,

Thank you for your 5 star review, we really do appreciate it! 🙌

Stay awesome.

Rated 5 out of 5 stars

Good customer service.

I am pleased with the service I received from Toby Knows.

29 November 2021
Unprompted review
Toby Knows logo

Reply from Toby Knows

Hey Laura,

Thank you for taking the time to leave us a review, we really do appreciate it! 🙌

Stay awesome.

Rated 4 out of 5 stars

So many free resources to use 😍 and…

So many free resources to use 😍 and editable templates too. You're doing a great job Toby Knows!

20 October 2021
Unprompted review
Toby Knows logo

Reply from Toby Knows

Hey Akshita,

Thank you for taking the time to leave us an awesome review, it really lets us know were on the right path.

Stay awesome.

Rated 5 out of 5 stars

A lot of free helpful information to…

A lot of free helpful information to guide newbies along the way. Wish I had discovered Toby knows before starting on social media as it’s structured to help one grow in the right way!

3 October 2021
Unprompted review
Toby Knows logo

Reply from Toby Knows

Hey Nicholas,

Thank you for taking the time to leave us a review! And it's never too late to start growing the right way! 🙌

Stay awesome.

Rated 4 out of 5 stars

Easy to read and follow

Easy to read and follow. Not pushy sales, just great content.

17 September 2021
Unprompted review
Toby Knows logo

Reply from Toby Knows

Hey Christie,

Thank you for your kind review we really do appreciate it! 😀

Stay awesome.

Rated 4 out of 5 stars

Everything is in plain

Everything is in plain, everyday English & relatively easy to understand

29 August 2021
Unprompted review
Toby Knows logo

Reply from Toby Knows

Hey Glenis,

Thank you for your kind review. :)

Stay awesome.

Rated 4 out of 5 stars

Informative and Helpful

The content is well laid out and easy to access. The emails are usually helpful.

12 August 2021
Unprompted review
Toby Knows logo

Reply from Toby Knows

Hey Lorna,

Thank you for taking the time to leave us your feedback! :)

Stay awesome.

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