Had quite an adventure waiting delivery. The battery pack part of the purchase apparently was delivered to Ontario, California and spent several days there before it was turned around and forwarded. F... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered an XL with battery, took about 3 weeks to arrive. Was too small for me. I'm size 14 normally. Contacted cust service and they were amazing!! 2 weeks later received 1XL which was a little bigge... See more
Company replied
The body warmer is a great addition to a cold winter to help keep you warm. I initially only bought the body warmer as I assumed it would work with any type of battery pack. This was not the case, it... See more
Company replied
Received within acceptable time have charged battery pack and turned on appears to be working. Brought specifically for a birthday gift so hasn't been worn yet. I researched heated clothing extensivel... See more
Company replied
Company details
Written by the company
We specialise in premium heated clothing designed to keep you warm, comfortable and active in cold weather.
Contact info
United Kingdom
- help@toastybody.com
- toastybody.com
3.4
Average
339 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought my wife a heated vest for…
Bought my wife a heated vest for Christmas and she loves it! Not sure how long the battery lasts though. She felt like it drained fairly quick, but couldn’t remember if she fully charged it or not. Will have to post an update later.
25 December 2025
Unprompted review
Reply from Toastybody
Thank you for sharing your feedback! We’re delighted to hear your wife loves her heated vest. Battery life can vary depending on usage and heat settings, so we recommend fully charging before each use for optimal performance.
We appreciate your feedback and look forward to your update!
My grandson needed a heated coat to…
My grandson needed a heated coat to walk to classes at Iowa State University in Ames, Iowa. The winter can be brutal in Iowa. This was exactly what he wanted and needed. He was thrilled with it. Well made and perfect fit. Thank you
28 December 2025
Unprompted review
Reply from Toastybody
Thank you for sharing your experience! We’re thrilled to hear that the heated coat is keeping your grandson warm and that it fits perfectly.
We truly appreciate your feedback and hope he continues to enjoy it throughout the winter!
Haven’t tried yet but plan to when we…
Haven’t tried yet but plan to when we get enough snow to ski
3 January 2026
Unprompted review
Reply from Toastybody
Thank you for your feedback! We hope you enjoy your heated gear on the slopes and stay toasty while skiing.
I received the wrong size and…
I received the wrong size and ToastyBody resolved the situation very quickly!
28 December 2025
Unprompted review
Reply from Toastybody
Thank you for your feedback! We’re glad we could quickly resolve the size issue and get you the correct item.
Happy wife happy life!!
Just my wife’s face when she seen what we got her for Christmas. The quality seems awesome and she wears them all the time since she is always cold!!!
17 December 2025
Unprompted review
Reply from Toastybody
Thank you for sharing your feedback! We’re thrilled to hear your wife loves her gift and that it’s keeping her warm. We truly appreciate you choosing Toasty Body!
Quick and Easy Communication
I ordered from Toastybody and panicked when I saw some of the reviews on here. However, my experience with Tess could not have been more positive. My mails were responded to quickly and everything was easy. I would say to size up if you are ordering. I would order from here again.
28 December 2025
Unprompted review
Reply from Toastybody
Thank you for sharing your experience! We’re thrilled to hear that Tess was able to assist you quickly and make the process smooth.
We appreciate your note about sizing and your recommendation, and we look forward to serving you again in the future!
Great experience
Easy order, great customer service and quick delivery. My mom loves it
10 December 2025
Unprompted review
Reply from Toastybody
Thank you for your feedback! We’re delighted to hear that the order process was easy, our team could help, and that your mom loves her item.
The warmest birthday present
I ordered The toasty body heat up pants and shirt with two battery packs for my brother for his birthday on Christmas Day. She has headed to the Detroit Lions football game in Chicago, which is an open stadium January 4. He is always cold. he charged the batteries. And put them on, and said this is the greatest thing he’s ever worn. Happy brother.!!!
24 December 2025
Unprompted review
Reply from Toastybody
Thank you for sharing your experience! We’re thrilled to hear that your brother loved his heated set and that it kept him warm at the game.
It’s wonderful to know he’s enjoying it, and we truly appreciate you choosing Toasty Body for his gift. We hope he continues to stay toasty on all his adventures!
Christmas present for my wife
Christmas present for my wife - ‘best ever’ she said
25 December 2025
Unprompted review
Reply from Toastybody
Thank you for sharing your feedback! We’re thrilled to hear your wife loved her gift. Wishing you both a wonderful holiday season!
Looking to return items that are just…
Looking to return items that are just poor quality and WAY TOO SMALL. Size charts must be off, these things could only fit little girls. I've emailed them multiple times and gave notice of my intention to return and get a refund within 30 days of receiving the item. So that documented should suffice and not allow them to deal this out and claim it's too late to return. The help@toastybody email (or whatever is given on there refund page) does not respond. Still waiting to get a return label or have them tell me how to get one. In the return page on the site they just say "must purchase your own return label" and wont let you process your return claim, and just the "cancel" button on that page is selectable. No contact number for customer service... everything seems shady... will update when something happens. I see toastybody is quick to do the PR apology response to recent reviewers, please try to quickly respond to our return request emails. Or tell us who to directly contact and how.
30 December 2025
Unprompted review
Reply from Toastybody
We’re very sorry to hear about your experience and understand your frustration. We want to assure you that our company is not shady, and we take all return and customer service concerns seriously.
We regret that our response has not met your expectations and sincerely apologize for any delay or confusion.
Please contact us directly with your order details so we can guide you through the process. We are committed to resolving this as quickly as possible.
Best customer service
I ordered my wife the wrong size of the heated base layers. My first attempt to exchange them was a failure, due to possibly an automated response. I reached out directly to customer service and received an almost immediate response. The communication with the representative was amazing. The replacement set of heated base layers arrived very fast even with the holiday. If you’re having any doubt about buying from this company, don’t hesitate. I would have given more than 5 stars if it were an option.
29 December 2025
Unprompted review
Reply from Toastybody
Thank you so much for your kind words! We’re delighted to hear that our customer service team was able to assist quickly and that the replacement heated base layers arrived promptly.
We truly appreciate your recommendation and are thrilled to know you’re happy with your experience. We look forward to serving you again in the future!
Buyer Beware
Buyer Beware. !If I could give a 0 stars I would. Not only are sizes Asian Sizes. They will not allow me to return. This website is a scam website!
Update: I did email you 4-6 times. You told me that you could only partially refund & in store credit. I am a med size woman. Your XL heated hoodie fits me. Your sizing sirs are not standardized to American sizing.
29 November 2025
Unprompted review
Reply from Toastybody
Hi Romero, We’re very sorry to hear about your experience and understand your frustration. We want to assure you that our company is not a scam, and we take all customer concerns seriously.
Our products follow standard sizing charts, which we provide to help customers choose the correct size.
Please contact us directly with your order details so we can review your situation and work toward a resolution in line with our policy.
Prompt response and very helpful
29 December 2025
Unprompted review
Reply from Toastybody
Hi John, Thank you for your feedback! We’re delighted to hear that our team was able to respond promptly and helpfully. We look forward to serving you again in the future!
My order doesn’t fit
My order doesn’t fit. I need my money back please. I sent a return request.
10 December 2025
Unprompted review
Reply from Toastybody
Hi Alicia, We’re very sorry to hear that your order didn’t fit. Please contact us directly with your order details so we can review your return request and work to process your refund as quickly as possible in line with our return policy.
Heated Jacket
I got the heated jacket! I bought it as a gift for my mother, who has to go outside to smoke, and is always freezing. She said the jacket was super easy to use and she loves how lightweight it is, while still being effectively warm. It was a very reasonable price as well.
25 December 2025
Unprompted review
Reply from Toastybody
Hi Kolya, Thank you so much for sharing your experience! We’re thrilled to hear that your mother is enjoying the heated jacket and finding it both warm and easy to use.
It’s wonderful to know that the jacket is helping her stay comfortable in the cold, and we truly appreciate your kind words about its value. We hope she continues to enjoy it, and we look forward to serving you again in the future!
Warms quickly
I was in -2 degree temp sitting for hours in a tree. I walked in approx 1.5 miles and climbed a tree. I waited until I cooled down and was getting cold then turned my shirt on to high for 10 minutes then down to low and stayed warm for hours. I purchased a spare battery because I know it would be long sits. Worked perfectly
13 December 2025
Unprompted review
Reply from Toastybody
Hi Paul, Thank you for sharing your experience! We’re thrilled to hear that your heated shirt kept you warm even in such extreme conditions.
It’s great to know that the battery system worked perfectly for your long sits. We truly appreciate your feedback and hope you continue to enjoy your heated gear on future adventures!
I ordered a medium ladies gilet and…
I ordered a medium ladies gilet and when I received it I realised I should have got a small. When I enquired about an exchange I was told to donate the one I had to someone in need and I would receive a small one at no extra cost to me. Can't do better than that.
22 December 2025
Unprompted review
Reply from Toastybody
Hi William, Thank you for sharing your experience! We’re delighted to hear that the exchange process was easy and that you received the correct size without any hassle.
It’s wonderful to know that our solution worked well for you, and we hope you enjoy your new gilet. We look forward to serving you again in the future!
I ordered a size too small for my son…
I ordered a size too small for my son and it was replaced at no cost by Toasty Body.They also did not want the small size returned which I will donate to charity.
Excellent service and I will definitely be buying from them again.
26 December 2025
Unprompted review
Reply from Toastybody
Hi Michael, Thank you for sharing your experience! We’re delighted to hear that the replacement process was smooth and that you’re happy with our service.
It’s wonderful that the original item can go to charity, and we truly appreciate your support. We look forward to serving you again in the future!
Actually waiting for the heated base…
Actually waiting for the heated base top and bottom! Received the batteries but no suit yet!
25 December 2025
Unprompted review
Reply from Toastybody
Hi Brian, We’re very sorry for the delay in receiving your heated base top and bottom. Sometimes shipping updates can take longer than expected, but we want to ensure your order reaches you as quickly as possible.
Please contact us directly with your order details so we can investigate the status and provide an update. We appreciate your patience and understanding.
Ordered this for my dad and he’s very…
Ordered this for my dad and he’s very pleased with it. Sizes are a bit small but he liked the snug fit.
2 December 2025
Unprompted review
Reply from Toastybody
Hi Hazel, Thank you for sharing your feedback! We’re delighted to hear that your dad is enjoying his new item.
We appreciate your note about the sizing and are glad the snug fit works well for him. We look forward to serving you again in the future!
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