TNT UK  Reviews 

SHOCKING COMPANY,RETURNED A FAULTY CHAIR TO SLOANE AND SONS,[WHO YOU SHOULD AVOID AS WELL] THEY SCANNED THE ITEM TWICE,AND SENT THE 1 ITEM TO 2 DIFFERENT PLACES,ONE WAS ON A PLANE,CANT GET MY REFUND FROM PAYPAL[AGAIN AVOID THEM] ONE LINE SAYS ITS BEEN DELIVERED,THE OTHER LINE SAYS ITS STILL IN THE AIR,TNT SAY THEY CANT ADJUST ANYTHING.WHATS HAPPENING IN THIS COUNTRY.

Thank you to John Rowntree who has sorted out the issues for us. Very friendly, professional and quick.
Tatiana

Incompetent. I was given an all-day 8 til 6 window for delivery but they refused to provide a smaller expected timeframe. They claim it's not possible but if you're delivering to priority customers first in the morning, and to addresses regarded as close to those priorities, then you clearly have some indication of whether a delivery will be morning or afternoon. Or even a number in a queue would indicate whether it's likely to be earlier or later. Or what, are the drivers just making it up as they go along without any kind of plan?

Other companies use a live gps tracker so you can see how close it is in real time. Solutions exist. TNT just wilfully chooses not to use them.

yet another poor review for tnt. how is this company still in business!! i am only giving it one star because i have to. i waited in all day when the company knew that the delivery would not be happening until the next day but there's no system in place to update clients of this. i finally got through to the online chat today, i hoped to get an eta rather than the wide window of 8am to 6pm. i had been trying all afternoon yesterday to get through to possibly get an eta and information about what i should do when i popped out for the 10 minute school run. they should seek advice from Evri to improve their standards, at least they have options in their very informative and frequent emails. i spent 20 minutes typing very politely to the "agent" as i know it's not their fault and would not dream of being rude to or annoyed at them, i even said that their job must be nightmare what with the company's rubbish service, (which they did not reply to) only for them to take something i said personally and become insolent with me, as if it were my fault tnt does not provide a good service. as it most certainly could not be tnt's fault in the "agents" opinion, it had to be mine. if you are reading this...get out of there now, they really have turned you into an "agent" they will have a hand up your backside next if you keep attending their seminars lol. anyway, another 20 minutes wasted no closer to getting an eta, no system to contact the driver. no parcel numbers in order of delivery as the drivers organise this themsleves and do not inform the company. an extremley poor experience so far. let's see what the driver is like. sounds like he has the cushty job so hoping he will be polite and helpful...

What a complete shower, TNT couldn’t organise a party in a brewery.

All the automated systems under the sun telling me my delivery would arrive by 18:00 and after 18:00 silence no delivery and nobody to talk to except an automated idiot bot who refused to pass me onto a human to deal with what it was quite clearly not capable of answering.

I will refuse any of my suppliers from using TNT and if they insist I’ll simply take my business elsewhere.

TNT you cannot hide behind automated systems.

Following on from my earlier review. They have now updated their system after 19:00 and inserted a reason for the non delivery supposedly at 15:00 but surprise surprise it was not there at 19:00 so it’s clearly an untruth especially when they state that at my request or because of my holiday they have had to plan a new delivery date.

Let me make this clear.

I am not on holiday and waited in all day for this mythical delivery. I have had no contact with TNT so the planning of a new delivery date is through their own incompetence and shambolic operation.

Use TNT at your peril they are a disgrace to the delivery sector.

Useless company, l have been tracking my parcel for 3 days since it arrived at their Deeside depot, it states that it is on their van and out for delivery on three consecutive days and every time it is back at the depot by the end of the afternoon, lazy drivers that won't go out of their way to deliver on time. AVOID AT ALL COSTS!!!!!

Trying to have a parcel/box collected so it can be repaired. Promises to collect on 2 consecutive days not upheld. Not the first time this has happened.........I'm not alone, obviously, having read other reviews, and not just in this country.

I have had 3 parcels in consecutive weeks all delayed, not delivered, couldn't access property, time constraints delayed delivery etc!!! The first was actually unbelievable, we have security cameras that record all coming and going at the top of our lane. First parcel, TNT pull up at the end of our driveway, clearly couldn't be bothered to walk down our driveway and just drove away!!! Later got a notification we weren't in when delivery attempted. Second parcel exactly same experience. Third parcel arrives at local depot at 3am for delivery same day, 11am updated to time constraints prevented delivery. AVOID THIS COMPANY AT ALL COSTS. Why businesses even use TNT with the trustpilot rating it has is beyond me??????

Shocking company paid extra for Saturday delivery parcel didn’t turn up. When I complained and asked for a refund for the extra I paid for a Saturday delivery just got ignored. When driver finally delivered my parcel on the Monday driver sat in his van for 20 minutes outside my house before bothering to deliver the parcel 48hrs late!!

Very important package for my business, sent 7th August multiple conflicting updates, terrible custoer service and online updates. 19th August nothing from them package been in UK and cleared customs since 12th....causing me huge potentially very damaging problems

My package was collected then two days later they lied about trying to delivery it on track and trace
As a result I spent time in seven circles of hell trying to discover where my delivery was using the single most useless and obstructive, self defeating “support” “helpline” I have ever encountered.
Even the consignment number sent to me by email is unrecognised by their system
If not for the incorrect information given I would have been happy.
Package delivered by polite efficient driver today and review amended

Absolutely appalling service.

They've had my parcel for over two weeks now and nobody can give me a straight answer to where it is and it seems no teams talk to each other, making me do all the chasing. Import Support team have advised it's cleared customs, Customer Support team say it's still awaiting clearance and I keep going round and round in circles.

Not surprisingly, nobody will give me the complaints escalation details either!

No idea when I will see the shipment they have had for over two weeks. I have zero info from them and I am desperate to locate it.
The shipment has often reached me within 4-5 days.
I wont be using this dreadful company again.
Useless.
There is such a great lack of ANY communication from TNT/FEDEX.
And bypassing the robot (just repeat to her I want to speak to c/s) is another hurdle but even when I get through they are clueless as to where my package is.
They said on tracking that they had notified me about paying the taxes first, but they hadn't. I searched all my emails, there's nothing from them.
I received an estimate , a really high one today and have paid it, but nearly 6 hours last er, several emails and phone calls, still on hold now, as I type.
Use this company at your own peril.
I never will again, EVER.

What is going on with TNT?
They’ve attempted to deliver twice to my address, left no card, first attempt ( I think ) the driver called, then disconnected and switch off his/her phone!
The website is useless and won’t let me arrange to pick from the nearest Leeds depot to my address, the phone number and automated caller is even more useless!
Not impressed, I even left instructions for your incompetence and ignorant staff to follow.
Rubbish!

I am going to tell you about my experience with the very poor service from ParcelBroker.co.uk and TNT/Fedex

In short, I sent 6 boxes, but only one box was delivered and the other five seem to be lost.

The order number in ParcelBroker.co.uk: MPS496978
Track number in TNT: (Customer reference)
Tracking Number: 212192878

You can see the information to verify my claims.

I paid on July 5th for the ParcelBroker.co.uk service, expecting my packages to be shipped from Spain (Valencia) to the UK (Chester) in 4 or 5 days. The plan was for them to collect the packages on July 8th, with an expected delivery date of July 13th. According to ParcelBroker.co.uk.

From the beginning, The customer service of ParcelBroker.co.uk was not the best (lacking), they took several days to organize my shipment making me send photos of dimensions and weights of all my boxes, to ensure that TNT would not charge additional fees.

On July 12th, TNT collected my packages and then emailed me requesting the sender's ID document. I sent it and also my ID document, and they told me that they will send both documents in case the customer needs them (the sender’s and my document IDs). TNT then sent another email regarding customs, which I responded to, and asked for more information, but they did not answer me any longer.

When I checked my track on the TNT website, I found that they supposedly delivered the packages on July 23rd. They left the packages at my neighbour’s house. To my surprise, they only delivered one package, but TNT sent me an email confirmation that all packages had been delivered. I have no further information and no confirmation of the packages’ reception in my neighbour’s house.

So, where are the rest of my packages?

I saw a status on the TNT network that the packages will be returned as agreed? agreed with whom? and why don't they notify me?

When I contacted ParcelBroker.co.uk, they initially told me that they had no information. After further inquiries, I checked again and they came back to me saying that the requested documents were not delivered. When I explained that they delivered one, they had no answer, and then TNT told them that a package escaped from their network. In short, TNT service was and is a disaster. They lost my packages and they did not control their network.

ParcelBroker.co.uk instead of helping me, they questioned whether I had the emails to justify I didn’t have my packages or whether I sent the documents. I sent most emails to them and claimed the remaining five packages. And ParcelBroker.co.uk only told me that I had to wait for them, and that any refund/compensation will take time to claim. Without emails as proof, I cannot claim anything. Despite having the proof, nothing is done.

How long should I wait for? One month, two months...?

The most important issue is that I still do not have my other five packages and no one is taking responsibility. In 2 days, it will be a month since I paid for their services (ParcelBroker.co.uk) and I have 5 lost packages that TNT seems unable to locate or return to me. I don’t even know the physical condition of my 5 boxes.

I paid even for liability to ParcelBroker.co.uk.

I have felt very helpless and frustrated leading to stress /anxiety disorder. Now I am better. And I can tell you my experience. Although I have already started legal proceedings to at least recover my five boxes, the stress caused cannot be undone

I can only warn anyone considering using ParcelBroker.co.uk to send international shipments. DON'T DO IT, YOU WILL WASTE MORE MONEY AND TIME THAN ANY POSSIBLE SAVINGS. TNT/FEDEX HAS VERY POOR SERVICE AND PARCEL BROKER WILL NOT ASSIST YOU

I am sharing my story to prevent others from going through the same experience as me. I will continue posting this review on all my networks and review platforms. "No more victims."

MY GOD ! YOU BOTH, FEDEX AND TNT SHOULD BE BANKRUPT ,
Who is the CEO of this company, sack him.
They are totally unfit to organise anything let alone parcel delivery.

Consignment Number 223144873 just so TNT know what I'm talking about as their complaints service is also a joke. Delivery of a window for a vehicle was due on next day delivery but the driver updated the tracking with lies saying he couldn't deliver as the occupant wasn't in- blatant lie as we had taken day off and remained in all day waiting for the delivery. Found this out when I checked tracking late in the evening - Eventually managed to speak to customer services the following day and they advised it would be delivered that day and someone from customer care would call me by 10am the following day to deal with my complaint about their lying driver and the poor service. Well when it was delivered the driver ignored me when I asked why it hadn't been delivered the previous day and simply scanned it and walked off- not at all polite. Customer care didn't ring me and two days late I got an email saying parcel now delivered case closed. This company are a complete waste of time and are probably now vying for first place with Evri for the worst parcel delivery company in the UK. Thank god I use good old Royal mail and Parcel force for my own deliveries they are first class unlike this useless company.

TNT couriers using fedex calling cards with wrong tracking number.
The app isn't running in real-time or being updated. Customer service not answering the phone.
No way on the rubbish app of changing the delivery to a neighbour or safe place.
Awful service and app.
Don't even deserve one star rating.

INCOMPITENT.... cant collect a parcel on 2 separate occasions driver keeps rejecting as cant be bothered to do their job and now causing me issues

There are better options.
I am supposed to sit at home all day for then too collect a consignment.
Customer service useless. Go elsewhere.