T-Mobile Reviews 608

I have had nothing but trouble with T-Mobile internet. I called several times to get help with the gateway but nothing changed. Today I called and asked the representative at least 40 times to talk to a supervisor but each time she refused to let me. I am not even exaggerating! I was hung up on in the end. I waited for a call back just in case the call dropped but they never called me back. They asked for a phone number to call me back on in case the call dropped so they could call me back. I was told to take the gateway back to the store and cancel my service. I took it back to the store where I got it from and they refused to take it, so I had to take it to a UPS store. That was a hour and a half drive there and back for nothing. I would advise anyone to really think twice before dealing with them.

T-Mobile is the absolute worst and most dishonest cell phone carrier I've had to deal with in my life. I cancelled 3 of my 4 lines. The 4th line was a defective iWatch they sold me. It worked about 30% of the time. When I discontinued my service with them, I asked them at my local store if I could keep the iWatch line for the current price of $15/month. They said yes. Next thing you know, they billed me $113 for that one defective line for 15 months and sent my bill to collection. They have 0 understanding of ethics in business. I just paid that bill because it is affecting my credit. Make sure you never use their services. They'll be happy to stab you in the back.

Huge shout out to Matthew at the 29th St. store in Loveland, CO.
Didn’t know they were one minute from closing when I came in and Matt stepped up with a smile n great attitude still willing to help get my phn working again. He sincerely assisted me with the problem past locked doors til he got it and still with a kind demeanor.
Thank you Matt that was a solid!🔥😎

This company can improve im sorry to say is with customet service speaking and understanding english. Spend most of phone time saying excuse me? Orwhen im at the end of telling them the problem tjey say sometjimg off the wall that im not evan speaking about. I just have to keep hanging up. Ive been with tmonile for 15 yrs. Never had an issue or dropped call. But the service is auful. You need english people speaking
Also billing always fluuctuates and thetes also some reason. Its inconsistant.i do not understand them when thier telling me something important!! Its terrible

I had purchased T-Mobile home internet and for the first several months everything was fine. I had auto-pay set up for my account so I shouldn't have to deal with anything on my end. However, there was one month were I received an email stating they had not been paid yet. I called customer service, they waived the $10 service fee(which is bullshit to begin with) and said everything was handled. Then one month later I saw I was being charged an extra $10. I called and filled them in on the situation, and that I had lost a decent amount of my own personal time due their mistake, when I was told they will do nothing to help and that I just have to deal with it. The amount of billing and customer service problems with T-Mobile is gargantuan, and the so called "price-lock" does nothing to alleviate those issues. In addition, I'm aware that quite a few companies outsource their customer service lines, and if I can get the help I require that is perfectly fine. But someone with a thick accent telling me their name is Grace? I know the majority of our species is more than just pretty dumb, but not all of us. Please don't insult my intelligence.

These liars & thieves I've reach out to several times since we requested a refund due to their incompetent employees that will relay information to you that isn't valid . We have been waiting on our REFUND for weeks since we initially tried to start service 5/29/2025 getting constant run around. Don't do business with these crooks . We filed fraud charges after attempting to email 📧 the last supervisor and no response receiving our $520 . The moment they scanned devices that was returned that we never received we were told our Refund was being processed. I have emails 📧 etc. But still no response. Or am i able to contact them . This isn't the same company tmobile once was . They lie and many don't speak proper English to resolve any issues. It's a entire mess .

Resilient sprint, customer with a business plan T-Mobile sent me new Sim cards and transferred my account to T-Mobile however after two years or so t-Mobile sends me to collections and I get a notice from a collection agency for an outstanding bill supposedly I had on my Sprint account but they did the transfer from Sprint to T-Mobile their business advisor sent me new Sim cards and transferred my account but supposedly never fully closed out the Sprint account so I had an outstanding bill. Both accounts were always on auto pay their whole life so they should’ve never been a Bill of any sort. I tried to call T-Mobile and they cannot look at the old account because they can’t access it because they need to send the phone number validation code which there is no phone numbers on that account anymore so I asked to speak to the fraud department. They tell me they do not have a phone number for the fraud department all they have is an email and they will not give me the email cause they’re told not to give it to customers.

T mobile has the most backwards and frustrating app, traveling plans, business plans and don’t get started on customer service. Basically I never should’ve touched this company with a 10 foot pole.

Absolute garbage company; gave me a watch plan for 10$ per month but charged $20; went to collections; had to go to store to even pay the bill; Avoid avoid avoid.

T-Mobile is terrible it just compilated jut to get good customer service at the store and it's complicated as an existing member and veteran just to get a new phone when my phone went out the web site garbage as well.

DON'T DO IT! I went to a local T-Mobile store to get a free two week trial. I was concerned about whether the coverage was adequate for the areas that I travel. The clerk signed me up, assigned me a temporary number, etc., and I went on my trip. Two or three days into my trip I received an invoice from T-Mobile saying that my first months charge for my BUSINESS ACCOUNT that I had just opened was $96. I realized it had to be a mistake so I went back to the store to get it corrected. None of the clerks on duty knew how to correct it so I was told to return two days later when the manager would be on duty. I did. The manager was not on duty but a very capable and concerned clerk began the process of correcting this mistake. It required her to contact someone in their internal service department. I stood in the store for 42 minutes listening to her argue with the idiot on the other end of the line. She explained repeatedly that a mistake had been made that I had signed up only for a two week trial and I was requesting the trial to be ended within the two week period. She even referred him to the ON LINE explanation of the free trial program. He refused to make the correction so she asked to speak to his supervisor. He repeatedly refused to let her speak to HIS supervisor! The argument was loud enough that it was distracting other customers in the store. Finally, the girl trying to help me became frustrated and decided to call her store manager for assistance. Her store manager was not on duty that day and after a few minutes of discussion I was told that the store manager said she would handle the matter and the charge would be dropped at the end of the billing. I was OK with that --or so I thought. HOWEVER, in spite of the confusion I had decided to switch for Verizon to T-Mobile and bring three lines with me. No longer trusting the store level people, after I got home I called T-Mobile customer service and spoke to a representative. I outlined the situation to her and was again informed that it could not be fixed immediately that I would have to wait until the end of the 30 day billing. Which I had incorrectly been charged for and then it would drop off automatically. The next day I decided to go ahead and place an order for three lines and three iPhone 16. I spoke to a very capable man in the sales department and everything was going well. He and I decided on the program that I would sign up for. In the process he discovered that I still have an active business account – – the one I DID NOT sign up for. He understood the situation and called his manager. Ultimately I was told that I would not be eligible to open a new account until 90 days after my present business account had ended.
I learned a lot about T-Mobile from this! Verizon will not be losing this customer! Will T-Mobile close the business account at the end of the billing cycle? I will be shocked! If they don't do the right thing and an unpaid charge hits my credit report I will definitely get my attorney involved. DO NOT DEAL WITH THEM.

We would never suggest T-Mobile the representatives excellent what I'm getting for when I'm paying is a joke.. seriously thinking about canceling service after six years I could not be more displeased to have to spend well over 1000 hours on the phone and having a contact customer service almost every other week.. my Internet is a joke. The phone that you have provided for me that I have spent a lot of money for are not being supported, especially from Apple. At least the T-Mobile support are trying, but I am in a very serious situation with needing to be able to be reached 24 hours a day and it is at the point where I'm gonna buy a burner phone just to have a back up when this phone does not meet any needs..
Very displeased very unhappy would be great if a supervisor would intervene like I've asked well over 250 times..
Now I need to buy a new phone is that gonna fix the problem probably not this is my eighth iPhone in five years. Thanks for sending me refurbished trash after paying so much money for my original phone and AppleCare and T-Mobile 360 warranty coverage that.. we pay all this money for coverage and you just send another junk phone that I have to go and replace over and over again. I am so tired of dealing with this... we used to have phones that worked all the time with no problems now it's just always something GPS drop phone calls.. I take great care of the items that I earn and this is what I get in return little to no help from a multi billion dollar company that just wants to make more money and not fix the problems

Wow, did I make a major error in switching to T-Mobile. Just signed up yesterday & THEIR CUSTOMER SERVICE IS NOT IN USA! The first girl I spoke with didn't even process my switch & the second girl did but not fully. Neither one of them knows what they are doing & cannot speak or understand English! I am very upset & angry. Now I don't have a way to call anyone & the live chat people always state "I don't deal with prepaid accounts, so we can't help you". What the hell is that??? Also note that they take the money out of your account but fail to tell you that it doesn't activate right away like any other cell service! What a bunch of crap & dishonest as the days long. I do not know what to do know as I cannot make a phone call to get another cell company or even go back to the one I had (which was on a down side so I don't want to go back to them).

T-Mobile customer service does not have any interest in customer service. I purchased a prepaid card. I scratched off the area to reveal the code. I could not read the numbers. I called TM cs. CS tried to guess number missing in code. That didn't work. They declined further assistance. I offered to send pic of receipt and card. TM cs still declined further assistance.

Please get some agents that REALLY speak english, not these people speaking pigeon. Every time I call tmobile, I end up looking for another phone company. The phone was free or I wouldn't be here. If I can't find another cheap phone and service, I'll definitely be gone when the phone breaks.

Don’t ever trust a T-Mobile sales rep. I talked to Cori back in Feb I only wanted to get 1 new phone bc mine wasn’t holding a charge. She talked me into getting 3 new iPhone 16 pros she said for “Free” but had to get new #’s I said 2 phones can b new # but mine is my business oh I can’t change my #. She said no problem she would work it out.Well what she did was add an extra ph 4 line when I only needed 3 and charged me for All 4 ph’s also she told me my bill would b $126 but n fact it went up to $202 Cori I hope you see this shame on you I hope you get charged unnecessarily for items you didn’t purchase. Karma is coming after you!

I was previously with T-Mobile for about 5 years, and they would not provide me a better plan. They did not care to keep a long-time customer. I went to AT&T and the salespersons gave me bogus info, therefore 3 months later I contacted T-Mobile to come back. The salesperson gave me a good deal to come back, which I had to leave to get that deal. I have my porting # and all and have spent the last 4 hours trying to get no customer service to port my #'s in. They kept saying that they could not because I do not have the pin#, that possibly the salesperson set up that I do not have. stated the pin Department needed to contact me to verify my identity before they can port my #'s in. No one ever called me back. Each time I call they keep telling me that they put an emergency request into that department. Never a call back. I guess I will try for another 4 hours tomorrow. I am remembering the bad service that I once had before with them. As long as you don't need Customer service, it is okay, but whenever customer service is needed, forget it! You don't even know what country you are dealing with, and they are reading from a script. If what you need is not in the script they are completely lost.

They were running an upgrade to the new iPhone back in December, and the manager told me I was eligible. I exchanged my iPhone 12 pro for the 16 pro, and it was supposed to be an even exchange. When I got my bill ,they were charging me $40 for the new phone a month. They would do nothing about it, although I was told they fired the manager who did the upgrade for me for doing things like this. They told me the only way that I could get the phone for free was to upgrade to a different plan, which is $40 more, so I'm still paying for the phone, just in a different way. The new plan has free Netflix and Apple TV. I do not need those. I would never recommend T-Mobile to anyone. As I am looking at their reviews, it seems like a lot of people have had similar problems with them.

I changed my service because I have a person or persons stalking- hacking my phone non stop..The person has Been a lot of trouble and has scammed me out of thousands of dollars and countless hours of hours of sleep and peace. Every time I get online passwords get stolen and half of the WORLD knows my business. This is the worst manipulation of my bank accounts debt cards and INTERCEPTING EVERY PHONE CALL PRETENDING TO BE AN CUSTOMER SERVICE PERSON TELLING ALL KINDS OF LIES TO GET CARD NUMBERS AND OTHER INFORMATION TO DESTROY MY LIFE. RUTHLESS LAWLESS ILLEGALS WHO NEED TO SPEND TIME IN PRISON.

I signed up for Tmobil around 4 years ago. At that time their coverage in my remote vacation areas seemed much better. Last year however the coverage was worst than the carrier I replaced with Tmobil. I decided to change companies again especially after the rate increase. It took a bit of doing to get a transfer number and I changed both phones and kept our numbers.I thought everything was done at that time, but I checked my auto withdraw and they charged me for another month. I spent this morning on the phone and of course I can no longer log in to Tmobil becuase I have nothing with them. The agent is telling me that I now have to go to a store to get any help. It cost me to have the bank shut off the auto withdraw so I have a decent amount of money tied up. My last visit to one of their stores was a very long and boring experience hope that's changed. I just thought people should be aware to watch for this. I had heard other people have had similar problems. Auto withdraw may not be the savings it appeared to be.