TJB Widnes & Hallmark Jewellers Reviews 

117
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, helpful, and knowledgeable approach, making every interaction pleasant and efficient. Many people highlight the exceptional service, noting quick turnarounds for repairs and resizing, often completed on the same day. Reviewers are delighted with the quality of the products, especially custom-designed pieces, and appreciate the clear explanations and advice provided. The company's ability to recreate or repair sentimental items, sometimes even free of charge, further contributes to customer satisfaction.

What people talk about most

Service

Customers consistently report positive experiences with the service, highlighting the staff's helpfulness,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising them as friendly, helpful, and... See more

Product

Users describe positive interactions with product, highlighting the excellent craftsmanship and personalized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called in to have my bracelet repaired and was greeted by a lovely, welcoming young lady and gentleman. After an in-depth inspection of the bracelet the young man fixed the problem and wouldn’t acc... See more

Rated 5 out of 5 stars

Today I visited the Jewellers Bench in Widnes to have both my engagement ring & wedding ring re sized. After only being married 1 week and my rings not fitting how I’d like them to I was hoping to fin... See more

Rated 5 out of 5 stars

Took my engagement ring in yesterday 7th February to get cleaned with in half a hour looked good as new. 2 gentle men in there were very helpful and explained in detail what they would do and also gav... See more

Rated 5 out of 5 stars

Came in the shop with a broken chain and the staff was very helpful and sorted it within a matter on minutes! Also baught my fiancé a lovely necklace after browsing there wide selection! Would highly... See more


Company details

  1. Jeweler

Written by the company

Family run traditional jewellers, with two stores each with a full equipped jewellery workshop, offering all aspects of jewellery repairs, alterations & bespoke items.


Contact info

4.9

Excellent

TrustScore 5 out of 5

117 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(117)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely fantastic service.

Absolutely fantastic service.
Told me an hour wait then, had my ring resized and polished in 25 minutes.

They polished another ring of mine for free as well as making my engagement ring look brand new.

I would recommend them for prompt and friendly service. Will definitely be returning again.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Liam

Just a quick shout out for Liam Mutch!
Thanks for repairing my earings Liam.
So helpful and a lovely guy who exactly knew what he was talking about..
Great little Jewellers..
Thanks so much again..

27 May 2026
Unprompted review
Rated 5 out of 5 stars

I recently had a new engagement ring…

I recently had a new engagement ring designed, by Liam. I dealt with the team in the Widnes store, they are amazing. I had an idea in my mind of what i would have liked, & honestly they listened to everything I said, & together we came up with a design. i received the cad design a couple of weeks later, & I loved it, I gave the go ahead, & within a week I had my brand new ring, Michelle at the shop was brilliant, I rung with a question & she rang me back as promised. If I ever need anything else, I will only come here.
Thanks everyone

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Found an absolute gem of a Jewler!

I have left a necklace to be repaired and 2 rings to be resized. Michelle who dealt with me was lovely. She explained exactly what would be done was very helpful and reassured me. Can't wait to pick them up!!!

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service always

Amazing service always. Been going there years and it’s a family run business that makes you feel part of the family. Went to sort some watches out yesterday. Michelle served me. Every time she serves me she is amazing! Decided to get my ears pierced. She talked me through the procedure and after care. She is so professional, helpful. She’s amazing and an asset to the business. Highly recommend this jewellers. They are honest and prices are great.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing jewellers

I’ve taken a few pieces of my jewellery and watches here to have repaired and I’ve been extremely pleased with the outcome. All the staff are really helpful and knowledgable. I would recommend them 💯

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Took my husband's watch on as it had…

Took my husband's watch on as it had got extremely wet and was steamed up. The watch was "put in the window" today out for which there was no charge. The staff were very pleasant and polite and I wouldn't hesitate to use their services again.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Bracelet …

Visited on Saturday to have a bracelet repaired. Michelle was great, really friendly and explained everything. Would definitely recommend

21 March 2026
Unprompted review
Rated 5 out of 5 stars

A ‘gem’ of a shop…

What a truly lovely experience from start to finish. Popped in to have my platinum ring resized and was blown away with the service and same day completion. Ring now looks brand new and Michelle gave me some great advise regarding my question of having another ring redesigned. I’m awful at remembering names but the chap that worked on my ring is extremely talented and I wouldn’t hesitate to return in the future. We don’t have that many shops in Widnes that stand out but this store delivers quality work and outstanding customer service,
Thank you again team x

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Visited this Jewellery shop in Formby…

Visited this Jewellery shop in Formby Village and Anthony was very helpful. He gave me good advice about repairing my bracelet which allowed me to consider my options. He also fixed the back of my watch free of charge. This is a very friendly and helpful jewellers. I will definitely return to look and purchase some jewellery in the future.

17 March 2026
Unprompted review

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