Tixel Reviews 5,634

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly interface and straightforward process for buying and selling tickets. Many found the website easy to navigate and appreciated the efficiency of transactions, including quick payments and seamless order fulfillment. People frequently highlight the service as a secure and reliable way to manage tickets. However, some customers also noted occasional issues, such as difficulties listing certain types of tickets or confusion regarding automated purchase notifications. A few reviewers expressed dissatisfaction with the support received when facing unresponsive sellers, leading to concerns about payment and ticket delivery.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, consistently describing the process as... See more

Website

Customers consistently note positive experiences with the website, finding it straightforward, easy to use,... See more

Payment

Users describe positive interactions with payment, highlighting safe, secure, and smooth transactions. Many... See more

Order

People report positive experiences with order. Customers found the process of buying and selling tickets to... See more

Service

Consumers find service to be positive, often describing it as fantastic, reliable, and easy to use for buying... See more

Based on these reviews

Rated 5 out of 5 stars

Due to unforseen circumstances, a friend of mine couldn't attend a show I had bought tickets for. I managed to sell the now extra ticket through Tixel. The process was very easy, didnt take long befor... See more

Rated 5 out of 5 stars

I have sold tickets via Tixel on multiple occasions. I have always found the process to be straightforward and the site simple to use. I required assistance on the last occasion and they assisted me g... See more

Rated 5 out of 5 stars

First time user here!!! was super impressed with navigating the site. Tixel kept in contact and guided through the process. Super quick sale as concert was 2 days away, sold within 5 mins of posting.... See more

Rated 5 out of 5 stars

I was a bit wary as I’d never used Tixel before but have now sold and purchased tickets via Tixel and it was seamless. Just remember to turn off your auto purchase once you buy tickets if you still ha... See more


Company details

  1. #3 of 4 best companies in Event Ticket Seller
  2. #2 of 4 best companies in Event Technology Service
  3. #3 of 21 best companies in Online Marketplace

About Tixel

Written by the company

At Tixel, we’re on a mission to connect more fans with the live events they love. Our fan-first marketplace makes ticket buying and selling safe, simple, and fair; working to eliminate scams and inflated prices.

Event organisers, promoters, and artists benefit from powerful tools that provide visibility into real-time demand and after-market trends, creating a seamless ticketing experience for everyone involved.

Backed by trust and transparency, we’re reshaping the live event industry—one unforgettable experience at a time.

DISCOVER TIXEL

Our Buyer Guarantee

The flexibility you crave with the protection you need

At Tixel, we’ve got your back with our Buyer Guarantee 🎟️💯.

Here’s how we keep things stress-free:

✅ Your tickets will arrive in time for the event.

✅ They’ll get you through the gates without a hitch.

✅ They’ll be exactly what you ordered.

If we can’t deliver on any of these promises, we’ll make it right with a full refund.

Because live events should be all about the good vibes, not the ticket drama. 🙌


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks Tixel!

Tixel has been great on multiple occasions for me and has not let me down. The website is easy to use, and it's just amazing for getting tickets desperately at the last minute. I would definitely recommend.

22 April 2026
Unprompted review
Rated 4 out of 5 stars

upload individual tickets …

It was just that I needed to know I could upload ALL pdf ticket to only choose one for sales. I went and separated them manually only to realise Itxel platform cna do that for me
I havent used it frequently so its often a case of pratice makes perfect

22 April 2026
Rated 5 out of 5 stars

Great

Great, easy interface, reseller was super helpful, and worked seamlessly at tje venue

21 April 2026
Rated 1 out of 5 stars

Absurd and useless platform that forces…

Absurd and useless platform that forces you to sell tickets at a loss because they don’t acknowledge the huge numbers of fees and hide a extra charges you’re forced to pay when you purchase a ticket these days. Means you’re screwed when trying to resell on their platform. Absolute scam.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Tixel is the best

I have been buying tickets using TIXEL since 2022 and have always had the best experience using this service.

Definitely worth it if you miss out on tickets or want to find better tickets at cheaper prices.

20 April 2026
Rated 5 out of 5 stars

Auto pay

Setting up the autopay feature and getting a ticket unexpectedly the day of the concert is such an exhilarating experience, can not recommend tixel enough to my friends

12 April 2026
Rated 5 out of 5 stars

Easy to use and a hassle-free

Tixel was easy to use and a hassle- free way of buying concert tickets. I will definitely use Tixel again in the future.
The price was good, the transaction was easy, and there was no risk when buying the ticket.

18 April 2026

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