Disappointing first contact
Disappointing first contact - in person appointment followed up by multiple pushy emails requesting full info and details which was provided - two bookings made and I was told in no uncertain term by clipped receptionist that I would have to confirm booking by paying upfront - understood .
On line forms completed but repeated attempts to pay on their web site confirmed account was ‘up to date ‘ so I was unable to attend the fee- I guess they will contact me in due course as the booking is a week away …
Oh no - I’m absence of payment - they cancelled both appointments and then blamed me when - if they had called the correct number in the first place they would have been able to grab payment details no problem.
I feel sorry for service providers who used clipped sharp tones in the name of customer service.
At the end of the day - their arrogance has probably saved me from further disappointment and I shall find someone who is willing and helpful and human
Ttfn