1st capsule was not great. Most items were not available in my size Appreciate customer service rescheduling another. Not sure that each session is taken into consideration to make the whole design... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I am loving the input and guidance. What I am not loving is the fact that the items I would like to order I cannot tell if they are inUSD or Australian dollars. I would also like to know where the si... See more
Company replied
Kiara, my stylist was very helpful and friendly. I loved the outfit she picked for me and will probably buy most of the items. Shoes are one thing I never buy online. As others have mentioned the... See more
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Originally, I was very disappointed with my experience with Title Outfits. I felt I had been tricked into signing up for a service I did not want. And when I originally reached out for assistance in... See more
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Company details
Written by the company
TITLE takes the stress out of "what do I wear?" — because your personal stylist is always just one message away. Tell us your style, your mood, your plans — and get outfits curated specifically for you. No more standing in front of a full wardrobe feeling like you have nothing to wear. TITLE acts as a digital stylist who knows your taste, recommends pieces that actually work for your body and lifestyle, and helps you shop smarter. Whether you're building a capsule wardrobe, preparing for a special occasion, or just want to look good every day — TITLE makes personal styling accessible to everyone, not just the few.
Contact info
United Kingdom
- title-outfits.com
4.0
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Getting a great capsule wardrobe!
Rita asked great questions to clarify my needs and preferences. I’m looking forward to her capsule ideas!
17 January 2026
Reply from Title: Style & Shopping Tools
Dear Carolyn!
Thank you so much for sharing your experience with us!
We’re delighted to hear that Rita asked thoughtful questions to truly understand your needs and preferences.
Taking the time to clarify those details is key to creating a capsule wardrobe that feels right for you, and we’re excited that you’re looking forward to her ideas.
Kind regards,
TITLE Team
I would like to do multiple body…
I would like to do multiple body shapes, In case I am confused.
17 January 2026
Reply from Title: Style & Shopping Tools
Dear Sally!
Thank you so much for sharing your thoughts with us!
We completely understand wanting to explore multiple body shapes, especially when things feel confusing—finding what truly fits and flatters you can be a journey.
Our goal is to support you through that process and help you feel confident as you discover what works best for you. Your feedback is appreciated and helps us continue improving how we guide and personalize the experience.
Kind regards,
TITLE Team
SCAM company - DO NOT USE
My money was stolen and never given back. Suspicious company with multiple, progressively worse red flags:
- Prompted to pay for a trial membership just to complete a questionnaire
- AI-generated employee photos and customer service interactions.
- Two completely unresponsive "stylist chat sessions" with no chat field for 10-25 minutes, which I quit.
- Five-star reviews are likely paid for or falsely generated.
EDIT: Jan 18, The next day, Title refused my request for a refund. After I mentioned this on Trustpilot, Title contacted me and told me they would issue a refund after all.
EDIT: Feb 10, After 16 business days, the company has issued no refund.
10 January 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Tiffanie!
We’re very sorry to read about your experience and understand why it raised serious concerns for you.
Transparency and trust matter deeply to us, and we regret that our service and communication did not meet your expectations at the time. We’re glad our team was able to follow up, review your case, and ultimately issue the refund, as we do want to resolve situations fairly when something goes wrong.
Your feedback about the onboarding flow, sessions, and communication has been shared internally so we can address these gaps and improve. If you need any further assistance or clarification, please contact us directly at customer.care@title-outfits.com so we can help.
Kind regards,
TITLE Team
READ EVERYTHING THOROUGHLY
UPDATE:
An hour after writing this review and contacting PayPal to make things right, I was contacted by the head of the customer success team and she made things right and got me a full refund.
I am LIVID RIGHT NOW.
After being a member of this app for a little over two hours, they have charged me $45 for basically nothing and I refused to give me a refund!
16 January 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Andrea!
Thank you for taking the time to update your review and share the full context of your experience.
We truly understand how upsetting the initial situation was, and we’re sorry for the frustration caused by the unexpected charges and confusion early on.
We’re glad that our Head of Customer Success was able to connect with you promptly and resolve the issue with a full refund. Your feedback is important to us and helps highlight where we need to improve clarity and responsiveness. We appreciate you acknowledging the resolution and taking the time to share the outcome.
Kind regards,
TITLE Team
Reply from Title: Style & Shopping Tools
Dear Yvette!
Thank you so much for sharing your experience with us!
We’re thrilled to hear that you had a great session with Sophia. She truly enjoys helping clients feel confident and inspired, and your feedback means a lot to her and to our entire team.
We’re so glad the session was a positive experience for you, and we appreciate you taking the time to share your thoughts.
Kind regards,
TITLE Team
Fantastic experience
Fantastic experience! So many different outfits to pick by! I also loved the accessories! The price range was also affordable!
17 January 2026
Reply from Title: Style & Shopping Tools
Dear Ace!
Thank you so much for sharing your experience with us!
We’re thrilled to hear that you enjoyed the variety of outfits and accessories—it’s great to know the selections felt inspiring and easy to choose from.
We’re also happy the price range worked well for you, as affordability without sacrificing style is something we truly aim for. Your kind words mean a lot to our team and motivate us to keep improving.
Kind regards,
TITLE Team
Excellent lesson on what clothing types…
Excellent lesson on what clothing types look good on my pear shaped body type. I feel a little more confident in choosing outfits!
15 January 2026
Reply from Title: Style & Shopping Tools
Dear Tonya!
Thank you for your lovely feedback!
We’re so glad the lesson helped you understand which clothing styles work best for your pear-shaped body type.
Feeling more confident when choosing outfits is exactly what we aim for. We appreciate you sharing your experience!
Kind regards,
TITLE Team
My Introduction
I appreciate the thoroughness of the information provided along with the education related to body type. The learnings about the effect of certain clothes types on body types are many.
16 January 2026
Reply from Title: Style & Shopping Tools
Dear Tina!
Thank you for sharing your thoughts!
We’re happy to hear that you appreciated the thorough information and the education around body types.
Understanding how different clothing styles interact with body shapes can be empowering, and we’re glad the learnings were valuable for you. We truly appreciate your feedback!
Kind regards,
TITLE Team
Reply from Title: Style & Shopping Tools
Dear Avery!
Thank you for your feedback!
We’re glad you found the style advice helpful and that the tips for shopping online were useful.
It’s great to hear the guidance supported your search for the right pieces. We appreciate you sharing your experience!
Kind regards,
TITLE Team
The personalization was phenomenal
The personalization was phenomenal! The education very helpful!
16 January 2026
Reply from Title: Style & Shopping Tools
Dear Susan!
Thank you so much for your wonderful feedback!
We’re thrilled to hear that the personalization stood out and that the educational guidance was helpful.
It means a lot to us to know the experience added real value for you. We truly appreciate you taking the time to share this!
Kind regards,
TITLE Team
Scam
I found the Title-app through Facebook. It said it would provide a personalized wardrobe suggestion, a style capsule. $14.49 for the initial subscription and your fees would be deducted from purchases. Ok. I answered all the questions about age, preferences, etc., then I didn't receive suggestions! Instead, I received 2 charges and a follow up asking me to schedule a consultation. It's a total scam. Lot's of other reviews say the same and their customer service emails were a joke. Do. Not. Click.
6 January 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Tatiana!
Thank you for sharing the feedback!
We’re really sorry to hear how frustrating and disappointing this experience was for you, especially after the expectations set around a personalized style capsule. We understand how upsetting it feels to see unexpected charges and not receive the suggestions you were expecting right away—that’s not the experience we want anyone to have.
We also hear your concern about the follow-up consultation request and how that came across, and we regret that our communication didn’t feel clear or helpful. Your feedback about transparency, delivery of results, and customer support is taken seriously and shared with our team for review. If you’re open to it, please reach out to us directly at customer.care@title-outfits.com so we can look into your account and address this more personally.
Kind regards,
TITLE Team
Elle was very helpful and nice and…
Elle was very helpful and nice and listened to my doubts and questions very attentively. It makes a difference to be able to chat with a real consultant who answers your specific questions. Very pleased!
16 January 2026
Reply from Title: Style & Shopping Tools
Dear Olga!
Thank you so much for your kind words!
We’re delighted to hear that Elle was helpful, attentive, and took the time to address all of your questions.
We agree—being able to chat with a real consultant who truly listens makes a big difference. We really appreciate you sharing your experience and are so glad you’re pleased!
Kind regards,
TITLE Team
Buyer Beware - Update
Originally, I was very disappointed with my experience with Title Outfits. I felt I had been tricked into signing up for a service I did not want. And when I originally reached out for assistance in resolving the matter, I received a 'canned' response.
However, since then, they have resolved my issue. Which tells me they do take customer service seriously.
11 January 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Susanne!
Thank you for taking the time to share this update with us.
We’re truly sorry for the frustration you experienced at the beginning and understand how disappointing that must have felt. We’re glad we were able to review your case more carefully and reach a resolution that felt fair to you.
Your feedback is important to us, as it helps us improve how we communicate and support our customers. We appreciate you giving us the opportunity to make things right and acknowledging the outcome.
Kind regards,
TITLE Team
1st capsule was not great
1st capsule was not great. Most items were not available in my size Appreciate customer service rescheduling another. Not sure that each session is taken into consideration to make the whole design style work together. Each session feels a bit like starting over even though the info is previously in the thread. But I am hopeful. Will know more once the next capsule is in.
16 January 2026
Reply from Title: Style & Shopping Tools
Dear Dharma!
Thank you for sharing your honest feedback.
We’re sorry the first capsule missed the mark, especially with sizing availability, and we’re glad our customer service could reschedule another session for you. Your point about continuity between sessions is important, and we appreciate you calling it out so we can improve how each capsule builds on the last.
We’re hopeful as well that the next capsule will better reflect your style and needs, and we truly appreciate your patience as we work toward that.
Kind regards,
TITLE Team
Cool
Love the outfits. Unfortunately the items I loved were out of stock. Disappointing!
16 January 2026
Reply from Title: Style & Shopping Tools
Dear Debby!
Thank you for your feedback!
We’re so glad to hear you loved the outfits, though we completely understand how disappointing it is when favorite items are out of stock. Availability can change quickly with our retail partners, and we’re actively working to improve this experience.
We truly appreciate you sharing your thoughts and hope to offer you great alternatives you’ll love just as much.
Kind regards,
TITLE Team
This application and company is a scam
This application and company is a scam. I purchased and downloaded the application because it looked like it would be a nice way to match outfits and purchase together via Amazon. The packages were way overpriced and so I canceled within an hour of viewing and decided I wouldn’t be using.
I canceled the same day- the third of Jan. They never refunded me. I paid through PayPal and they had changed me one charge of $14.49 and another charge of 29.95. I saw it came out of my bank on the 5th, and I sent an email to their support. They stated since I accepted all the terms and conditions at check out that they cannot refund me. I opened a case with PayPal and PayPal sided with them. Unbelievable. I am going to try with USBank now. Their product and policies are deceptive. If someone cancels the same day they should not be charged. Most apps have a free trial period or at lease would refund something. I clearly did not use the product and the additional fees are hidden and imbedded in the “checkout” which makes it unclear how much you are actually paying. I received nothing and was charged a total of $44.44. This is a scam
3 January 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Katrina!
Thank you for the review!
We’re truly sorry for how upsetting and frustrating this experience has been, especially given how quickly you decided the service wasn’t right for you. We understand how alarming it feels to see multiple charges you didn’t expect and to believe they weren’t clearly communicated during checkout—that’s not the level of transparency we aim to provide.
We also hear your concern about canceling the same day and still being charged, and we understand why that feels unfair when you didn’t end up using the product. Your feedback about pricing clarity, cancellation expectations, and trial options is important and has been shared with our team for review.
We’d still like the opportunity to look into your case directly, so please reach out to us at customer.care@title-outfits.com, and we’ll do our best to review what options may be available.
Kind regards,
TITLE Team
Don’t use this service
Don’t use this service it is hard to use, tries to cancel 10 minutes after purchase and they refused. It is also very expensive for what it is
4 January 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Marie-Claude!
We’re truly sorry to hear about your experience and understand how frustrating this must have been.
We aim to make both our service and cancellation process clear and straightforward, so your feedback is important to us.
We’d appreciate the chance to review your case and see how we can help clarify what happened or resolve any outstanding concerns. Please reach out to our support team at customer.care@title-app.co so we can look into this for you.
Kind regards,
TITLE Team
⭐️ 1 Star – Frustrating, misleading, and poor customer service
I had a terrible experience with this app. I was charged unauthorized fees, and when I tried to get help, customer service completely refused to resolve the issue.
The app is also not user-friendly at all. You can’t even start receiving the capsule without jumping through hoops—daily tasks are required before you can access anything meaningful. On top of that, you’re forced to meet with a live person, which feels unnecessary and inconvenient, especially when you’re already frustrated.
To make matters worse, customer service was dismissive and unhelpful when I reached out. No accountability, no real support, and no solutions offered.
Overall, this app feels misleading, overly complicated, and not worth the stress. I would not recommend it to anyone.
12 January 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Erika,
Thank you for taking the time to share your experience—we’re truly sorry for the frustration and disappointment you went through.
We understand how upsetting it is to see charges you didn’t expect and then feel unsupported when reaching out for help, and that’s not the experience we want to provide. Your feedback about the app flow, required steps before accessing your capsule, and the consultation requirement is important and has been shared with our team to help us simplify and improve the process.
We’d really appreciate the opportunity to review your account more closely and address the billing and support concerns you raised. Please reach out to us directly at customer.care@title-outfits.com, and our team will do their best to assist and find a resolution.
Kind regards,
TITLE Team
BUYER BEWARE OF UNAUTHORIZED CHARGES
BUYER BEWARE OF UNAUTHORIZED CHARGES: I am extremely disappointed with TITLE. I was charged $30 for a purchase I never made. When I contacted their customer service to resolve this and request a refund for the UNAUTHORIZED TRANSACTION, they refused to help. Be very careful giving this company your payment information, as they do not seem to have honest billing practices
12 January 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Kellie,
We’re truly sorry to hear about your experience and understand how upsetting unexpected charges can be.
We take billing transparency very seriously, and charges are only applied when a subscription or purchase is activated during the signup flow. That said, we want to make sure your specific case is properly reviewed and clarified.
Our support team is always available at customer.care@title-outfits.com to investigate any concerns and explain exactly what occurred. We appreciate your feedback, as it helps us continue improving our communication and customer experience.
Kind regards,
TITLE Team
Interactive Styling for Specific Event!
Appreciated this interactive styling session to select an outfit for a specific occasion. The stylist listened, presented a great look and verified sizes before ordering. We swapped out one accessory ended with a great look!
15 January 2026
Reply from Title: Style & Shopping Tools
Dear Raquel!
Thank you for sharing your experience!
We’re thrilled to hear that the interactive styling session helped you create the perfect look for your occasion. It’s wonderful that the stylist listened carefully, verified sizes, and helped you make adjustments for a final outfit you loved.
Your feedback motivates us to keep providing personalized and attentive service. We truly appreciate you choosing Title for your styling needs.
Kind regards,
TITLE Team
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