1st capsule was not great. Most items were not available in my size Appreciate customer service rescheduling another. Not sure that each session is taken into consideration to make the whole design... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am loving the input and guidance. What I am not loving is the fact that the items I would like to order I cannot tell if they are inUSD or Australian dollars. I would also like to know where the si... See more
Company replied
Originally, I was very disappointed with my experience with Title Outfits. I felt I had been tricked into signing up for a service I did not want. And when I originally reached out for assistance in... See more
Company replied
Kiara, my stylist was very helpful and friendly. I loved the outfit she picked for me and will probably buy most of the items. Shoes are one thing I never buy online. As others have mentioned the... See more
Company replied
Company details
Written by the company
TITLE is a personalized shopping & styling service. With the support of real stylists, TITLE helps you gain a quiet sense of confidence - knowing what suits you, why it works, and how to build outfits that feel right for your life. With a TITLE membership, you receive: 1. 28-day personalised style plan 2. Curated outfit recommendations tailored to your needs1-on-1 sessions with professional stylists 3. Fashion insights tailored to your preferences
Contact info
United Kingdom
- title-app.co
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic experience
Fantastic experience! So many different outfits to pick by! I also loved the accessories! The price range was also affordable!
17 January 2026
Reply from Title App
Dear Ace!
Thank you so much for sharing your experience with us!
We’re thrilled to hear that you enjoyed the variety of outfits and accessories—it’s great to know the selections felt inspiring and easy to choose from.
We’re also happy the price range worked well for you, as affordability without sacrificing style is something we truly aim for. Your kind words mean a lot to our team and motivate us to keep improving.
Kind regards,
TITLE Team
Excellent lesson on what clothing types…
Excellent lesson on what clothing types look good on my pear shaped body type. I feel a little more confident in choosing outfits!
15 January 2026
Reply from Title App
Dear Tonya!
Thank you for your lovely feedback!
We’re so glad the lesson helped you understand which clothing styles work best for your pear-shaped body type.
Feeling more confident when choosing outfits is exactly what we aim for. We appreciate you sharing your experience!
Kind regards,
TITLE Team
My Introduction
I appreciate the thoroughness of the information provided along with the education related to body type. The learnings about the effect of certain clothes types on body types are many.
16 January 2026
Reply from Title App
Dear Tina!
Thank you for sharing your thoughts!
We’re happy to hear that you appreciated the thorough information and the education around body types.
Understanding how different clothing styles interact with body shapes can be empowering, and we’re glad the learnings were valuable for you. We truly appreciate your feedback!
Kind regards,
TITLE Team
Reply from Title App
Dear Avery!
Thank you for your feedback!
We’re glad you found the style advice helpful and that the tips for shopping online were useful.
It’s great to hear the guidance supported your search for the right pieces. We appreciate you sharing your experience!
Kind regards,
TITLE Team
The personalization was phenomenal
The personalization was phenomenal! The education very helpful!
16 January 2026
Reply from Title App
Dear Susan!
Thank you so much for your wonderful feedback!
We’re thrilled to hear that the personalization stood out and that the educational guidance was helpful.
It means a lot to us to know the experience added real value for you. We truly appreciate you taking the time to share this!
Kind regards,
TITLE Team
Scam
I found the Title-app through Facebook. It said it would provide a personalized wardrobe suggestion, a style capsule. $14.49 for the initial subscription and your fees would be deducted from purchases. Ok. I answered all the questions about age, preferences, etc., then I didn't receive suggestions! Instead, I received 2 charges and a follow up asking me to schedule a consultation. It's a total scam. Lot's of other reviews say the same and their customer service emails were a joke. Do. Not. Click.
6 January 2026
Unprompted review
Reply from Title App
Dear Tatiana!
Thank you for sharing the feedback!
We’re really sorry to hear how frustrating and disappointing this experience was for you, especially after the expectations set around a personalized style capsule. We understand how upsetting it feels to see unexpected charges and not receive the suggestions you were expecting right away—that’s not the experience we want anyone to have.
We also hear your concern about the follow-up consultation request and how that came across, and we regret that our communication didn’t feel clear or helpful. Your feedback about transparency, delivery of results, and customer support is taken seriously and shared with our team for review. If you’re open to it, please reach out to us directly at customer.care@title-outfits.com so we can look into your account and address this more personally.
Kind regards,
TITLE Team
Elle was very helpful and nice and…
Elle was very helpful and nice and listened to my doubts and questions very attentively. It makes a difference to be able to chat with a real consultant who answers your specific questions. Very pleased!
16 January 2026
Reply from Title App
Dear Olga!
Thank you so much for your kind words!
We’re delighted to hear that Elle was helpful, attentive, and took the time to address all of your questions.
We agree—being able to chat with a real consultant who truly listens makes a big difference. We really appreciate you sharing your experience and are so glad you’re pleased!
Kind regards,
TITLE Team
Buyer Beware - Update
Originally, I was very disappointed with my experience with Title Outfits. I felt I had been tricked into signing up for a service I did not want. And when I originally reached out for assistance in resolving the matter, I received a 'canned' response.
However, since then, they have resolved my issue. Which tells me they do take customer service seriously.
11 January 2026
Unprompted review
Reply from Title App
Dear Susanne!
Thank you for taking the time to share this update with us.
We’re truly sorry for the frustration you experienced at the beginning and understand how disappointing that must have felt. We’re glad we were able to review your case more carefully and reach a resolution that felt fair to you.
Your feedback is important to us, as it helps us improve how we communicate and support our customers. We appreciate you giving us the opportunity to make things right and acknowledging the outcome.
Kind regards,
TITLE Team
1st capsule was not great
1st capsule was not great. Most items were not available in my size Appreciate customer service rescheduling another. Not sure that each session is taken into consideration to make the whole design style work together. Each session feels a bit like starting over even though the info is previously in the thread. But I am hopeful. Will know more once the next capsule is in.
16 January 2026
Reply from Title App
Dear Dharma!
Thank you for sharing your honest feedback.
We’re sorry the first capsule missed the mark, especially with sizing availability, and we’re glad our customer service could reschedule another session for you. Your point about continuity between sessions is important, and we appreciate you calling it out so we can improve how each capsule builds on the last.
We’re hopeful as well that the next capsule will better reflect your style and needs, and we truly appreciate your patience as we work toward that.
Kind regards,
TITLE Team
Cool
Love the outfits. Unfortunately the items I loved were out of stock. Disappointing!
16 January 2026
Reply from Title App
Dear Debby!
Thank you for your feedback!
We’re so glad to hear you loved the outfits, though we completely understand how disappointing it is when favorite items are out of stock. Availability can change quickly with our retail partners, and we’re actively working to improve this experience.
We truly appreciate you sharing your thoughts and hope to offer you great alternatives you’ll love just as much.
Kind regards,
TITLE Team
This application and company is a scam
This application and company is a scam. I purchased and downloaded the application because it looked like it would be a nice way to match outfits and purchase together via Amazon. The packages were way overpriced and so I canceled within an hour of viewing and decided I wouldn’t be using.
I canceled the same day- the third of Jan. They never refunded me. I paid through PayPal and they had changed me one charge of $14.49 and another charge of 29.95. I saw it came out of my bank on the 5th, and I sent an email to their support. They stated since I accepted all the terms and conditions at check out that they cannot refund me. I opened a case with PayPal and PayPal sided with them. Unbelievable. I am going to try with USBank now. Their product and policies are deceptive. If someone cancels the same day they should not be charged. Most apps have a free trial period or at lease would refund something. I clearly did not use the product and the additional fees are hidden and imbedded in the “checkout” which makes it unclear how much you are actually paying. I received nothing and was charged a total of $44.44. This is a scam
3 January 2026
Unprompted review
Reply from Title App
Dear Katrina!
Thank you for the review!
We’re truly sorry for how upsetting and frustrating this experience has been, especially given how quickly you decided the service wasn’t right for you. We understand how alarming it feels to see multiple charges you didn’t expect and to believe they weren’t clearly communicated during checkout—that’s not the level of transparency we aim to provide.
We also hear your concern about canceling the same day and still being charged, and we understand why that feels unfair when you didn’t end up using the product. Your feedback about pricing clarity, cancellation expectations, and trial options is important and has been shared with our team for review.
We’d still like the opportunity to look into your case directly, so please reach out to us at customer.care@title-outfits.com, and we’ll do our best to review what options may be available.
Kind regards,
TITLE Team
Don’t use this service
Don’t use this service it is hard to use, tries to cancel 10 minutes after purchase and they refused. It is also very expensive for what it is
4 January 2026
Unprompted review
Reply from Title App
Dear Marie-Claude!
We’re truly sorry to hear about your experience and understand how frustrating this must have been.
We aim to make both our service and cancellation process clear and straightforward, so your feedback is important to us.
We’d appreciate the chance to review your case and see how we can help clarify what happened or resolve any outstanding concerns. Please reach out to our support team at customer.care@title-app.co so we can look into this for you.
Kind regards,
TITLE Team
⭐️ 1 Star – Frustrating, misleading, and poor customer service
I had a terrible experience with this app. I was charged unauthorized fees, and when I tried to get help, customer service completely refused to resolve the issue.
The app is also not user-friendly at all. You can’t even start receiving the capsule without jumping through hoops—daily tasks are required before you can access anything meaningful. On top of that, you’re forced to meet with a live person, which feels unnecessary and inconvenient, especially when you’re already frustrated.
To make matters worse, customer service was dismissive and unhelpful when I reached out. No accountability, no real support, and no solutions offered.
Overall, this app feels misleading, overly complicated, and not worth the stress. I would not recommend it to anyone.
12 January 2026
Unprompted review
Reply from Title App
Dear Erika,
Thank you for taking the time to share your experience—we’re truly sorry for the frustration and disappointment you went through.
We understand how upsetting it is to see charges you didn’t expect and then feel unsupported when reaching out for help, and that’s not the experience we want to provide. Your feedback about the app flow, required steps before accessing your capsule, and the consultation requirement is important and has been shared with our team to help us simplify and improve the process.
We’d really appreciate the opportunity to review your account more closely and address the billing and support concerns you raised. Please reach out to us directly at customer.care@title-outfits.com, and our team will do their best to assist and find a resolution.
Kind regards,
TITLE Team
BUYER BEWARE OF UNAUTHORIZED CHARGES
BUYER BEWARE OF UNAUTHORIZED CHARGES: I am extremely disappointed with TITLE. I was charged $30 for a purchase I never made. When I contacted their customer service to resolve this and request a refund for the UNAUTHORIZED TRANSACTION, they refused to help. Be very careful giving this company your payment information, as they do not seem to have honest billing practices
12 January 2026
Unprompted review
Reply from Title App
Dear Kellie,
We’re truly sorry to hear about your experience and understand how upsetting unexpected charges can be.
We take billing transparency very seriously, and charges are only applied when a subscription or purchase is activated during the signup flow. That said, we want to make sure your specific case is properly reviewed and clarified.
Our support team is always available at customer.care@title-outfits.com to investigate any concerns and explain exactly what occurred. We appreciate your feedback, as it helps us continue improving our communication and customer experience.
Kind regards,
TITLE Team
Interactive Styling for Specific Event!
Appreciated this interactive styling session to select an outfit for a specific occasion. The stylist listened, presented a great look and verified sizes before ordering. We swapped out one accessory ended with a great look!
15 January 2026
Reply from Title App
Dear Raquel!
Thank you for sharing your experience!
We’re thrilled to hear that the interactive styling session helped you create the perfect look for your occasion. It’s wonderful that the stylist listened carefully, verified sizes, and helped you make adjustments for a final outfit you loved.
Your feedback motivates us to keep providing personalized and attentive service. We truly appreciate you choosing Title for your styling needs.
Kind regards,
TITLE Team
Pricing was outside my budget
Pricing was outside my budget. Expected to see a composite wardrobe of mix and match
15 January 2026
Reply from Title App
Dear Bobette!
Thank you for sharing your feedback.
We’re sorry to hear that the pricing didn’t align with your budget and that the mix-and-match wardrobe expectations weren’t met. Your input is valuable, and we’ll take it into consideration as we continue to improve our offerings.
Please feel free to reach out to us at customer.care@title-outfits.com if you’d like assistance finding options that better fit your needs.
Kind regards,
TITLE Team
Reply from Title App
Dear Melissa!
Thank you for your great feedback!
We’re so glad you found the options well priced and easy to use — that’s exactly what we aim for. 😊
Kind regards,
TITLE Team
AVOID THIS COMPANY
AVOID THIS COMPANY! Soon after I paid $14.95, I discovered that this would be a recurring subscription with more fees. I requested a cancellation, which they reluctantly did. I also requested a refund of the initial $14.95. They said that could not be done, but that I should make an appointment for an "included" consultation. I made an appointment for a consultation, but no one from Title ever contacted me. I again asked for my money back and just received a form response saying that would not be possible. Scam.
5 January 2026
Unprompted review
Reply from Title App
Dear Susan!
We’re very sorry to hear about your experience and understand how frustrating this must have been.
We regret the confusion around the subscription terms and the disappointment caused when the scheduled consultation did not take place as expected—that’s not the experience we aim to provide. Your feedback about communication and follow-through is taken seriously and has been shared with our team for review.
We would appreciate the opportunity to look into your case in more detail and see how we can assist further, so please reach out to us directly at customer.care@title-outfits.com. Thank you for taking the time to share your concerns.
Kind regards,
TITLE Team
SCAM. No cancelation or refund.
This site offers a 14 day trial but will take your $ right away and then refuse to refund it if you decide it’s not for you. I purchased on Jan 10 and then looked through their site which doesn’t give you any information. I realized it was not what they claimed to be and was shocked to see a charge on my card for $100, so I tried to cancel right away and well with in the free trial period. This is the response I got from Alex Black, customer service rep, “I want to inform you that our money-back policy does not cover certain situations. These include personal reasons, such as the product not meeting your expectations, and financial reasons, like unexpected charges from trial conversions or automatic renewals.” WAIT WHAT. First, there was no product, I didn’t buy anything. It’s a scam. Don’t use PayPal because they won’t help either. Stay away.
Also buyer beware, this company is
located in Cyprus not in the USA!
13 January 2026
Unprompted review
Reply from Title App
Dear Amy!
Thank you for taking the time to share your experience.
We’re truly sorry for the frustration and confusion surrounding the trial, charges, and refund expectations, and we understand how upsetting this situation feels. Your concerns about transparency and communication are taken seriously, and this feedback helps highlight where improvements are needed.
If you’re open to it, please contact us directly at customer.care@title-outfits.com so we can review your account and address your concerns in detail.
Kind regards,
TITLE Team
Reply from Title App
Dear Kendall!
Thanks for sharing an early review!
We hope you’ll find the experience helpful as you explore more, and we’re here if you need any support along the way.
Kind regards,
TITLE Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.