Good service - poor communications and £60 disconnection charge!?
I know quiet a few broadband companies charge to leave them now but at the end of my contract they charged me £60! At least that's what it said on the bill - which was confusing - hard to work out as there were refunds put on as well. All in all the broadband did work and I always got through to a clear well spoken guy to help out - not that it went wrong from their end in the year n a bit I had it - so cant comment on that.
The main problem was bad emails and communications on what was going on - it was very minimal and half the time I had to contact them. If they had the clear open level of information like I have just got from sky (new contract) and no charge at the end they would be a 4 or 5 star but I will never be going back now with that charge and wont be recommending them - I think the broadband companies will realise they are losing money in the long run with these silly charges.
