Tish Lyon Reviews 

197
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful jewelry and fast delivery, explaining that orders arrive promptly in secure packaging and completely match their expectations. Shoppers with sensitive skin appreciate the non-allergenic titanium materials, noting they can comfortably wear the earrings all day without experiencing any irritation. Some reviewers were not happy with certain products, mentioning that loose clasps or insecure ball attachments caused parts to fall off during wear. Consumers also pointed out difficulties when trying to handle or close tiny studs, alongside occasional problems with receiving incorrect items or experiencing returns.

What people talk about most

Product

Users describe positive interactions with product, expressing general delight with the gorgeous designs and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the affordable prices, stylish designs,... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly and in... See more

Order

Reviewers highlight positive aspects of order, noting that the process from ordering to delivery is handled... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The earrings are really nice quality metal. The titanium doesn't stain at all. But the hanging dimante attachment is a bit loose so has fallen out of one of my earrings. Overall though really affordab... See more

Company replied

Rated 5 out of 5 stars

Love the titanium jewelled rings I received. Slight hiccup with one ring as wrong item sent initially, but was rectified swiftly and paid postage label sent to return incorrect item. Swift communicati... See more

Company replied

Rated 5 out of 5 stars

Quick delivery which unlike other Sellers is free post. My purchase was delivered in secure packaging and in perfect condition. Very pleased with my good quality earrings which I purchased at an affor... See more

Company replied

Rated 5 out of 5 stars

On family recommendation I chose a pair of earrings for my granddaughter’s 18 th birthday. They arrived promptly, well packaged, without fuss and are beautiful. Just what I was looking for. I was regu... See more

Company replied


Company details

  1. Jewelry Store
  2. also in
  3. Body Piercing Shop
  4. Jeweler
  5. Jewelry Designer

Written by the company

With over 20 years of experience, Tish Lyon combines craftsmanship and creativity to offer stylish and timeless pieces. Our mission is to modernise the ear styling movement, making luxury accessible without compromising on comfort or style.


Contact info

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4.0

Great

TrustScore 4 out of 5

197 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(197)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Work in agriculture, rings are still going strong despite constant wear for months

Love the titanium jewelled rings I received. Slight hiccup with one ring as wrong item sent initially, but was rectified swiftly and paid postage label sent to return incorrect item. Swift communication. I wear my rings all the time, I literally never take them off. I work in agriculture. The rings despite being put through their paces still look as good when I first bought them. Haven’t had any allergies to the rings. Would definitely use this company again!

28 February 2026
Unprompted review
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for taking the time to leave us such a great review. We are so glad you were happy with the communication you received and that we could resolve this for you.

We are pleased to hear you are happy with the rings purchased and that you would shop with us again. We really appreciate your support and custom.

Tish Lyon Team

Rated 2 out of 5 stars

Expected better from a large company

Product didn’t arrive first time (issue with Royal Mail) and after 8 emails and myself asking for escalation and proof issue was being investigated the item was eventually re sent. While the issue was solved it was a lot of back and forth and I was repeatedly told there was nothing they could do and the case was going to be closed - sorry that wasn’t the resolution I wanted! No I don’t think people do want to pay for an item they don’t receive. Although all sorted in the end not the best experience overall if I’m being honest.

18 May 2026
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for your feedback.

We are sorry to learn of the issue with your order and apologise for the delay. Our team has contacted the courier regarding the delivery and is currently liaising with them to obtain further information in order to find a solution.

We can confirm our team have reached out via email to assist further with this and to find a solution.

Kind regards,

Tish Lyon Team

Rated 5 out of 5 stars

Lovely ear rings for daughters…

Lovely ear rings for daughters birthday.
Prompt delivery

15 May 2026
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for leaving us a 5 star review. We are pleased to hear that the hoops purchased arrived quickly and in time for your daughters birthday.

Thank you for shopping with us.

Tish Lyon Team

Rated 5 out of 5 stars

A company you can trust.

Really good experience buying from this company. Had to exchange gold bracelet for a smaller size, no problems, very fast. Excellent quality.

12 May 2026
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for taking the time to leave us such a positive review. We are really glad to hear that our customer service team were able to assist and that you are pleased with the quality of the bracelet purchased.

Thank you for choosing to shop with us.

Tish Lyon Team

Rated 5 out of 5 stars

Tish Lyon John Lewis

Visited the John Lewis store yesterday. I was helped with my navel piercing by Hannah who was fabulous. Jess also helped me in store with a ring purchase. Would definitely recommend.

20 May 2026
Unprompted review
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you so much for taking the time to leave us such a great review. We are so glad to hear you had a positive experience at our studio. We hope you love your new piercing and jewellery.

Tish Lyon Team

Rated 3 out of 5 stars

Delivery on time

Delivery on time, item smaller than expected, but lovely

20 April 2026
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for your review. We are sorry to hear that the piece hasn't arrived as expected. We can confirm that the measurements for this item are available on the product listing. You're always welcome to contact our customer service team at support@tishlyon.com to confirm any sizes before purchasing.

Tish Lyon Team

Rated 5 out of 5 stars

Excellent quality jewellery and…

Excellent quality jewellery and customer service Stunning pieces of ornate jewellery

13 May 2026
Unprompted review
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for taking the time to leave us a 5 star review. We are so glad to hear you are happy with the quality of our jewellery.

Thank you for choosing to shop with us.

Tish Lyon Team

Rated 5 out of 5 stars

Great service

Great service, fast delivery, product as described.
The earrings I ordered are exactly as described. I barely take them off and nothing has happened to them. They are nice and nothing happens to them after a few months of use.

30 March 2026
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for taking the time to leave us a great review! We are really glad to hear that you are pleased with the pair of hoop earrings purchased and that they arrived quickly.

Thank you for shopping with us.

Tish Lyon Team

Rated 5 out of 5 stars
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for taking the time to leave us a 5 star review. It's great to hear that you are pleased with the earrings purchased and working for sensitive skin.

Thank you for choosing to shop with us.

Tish Lyon Team

Rated 2 out of 5 stars

Over priced

Over priced. Way smaller than expected and you can buy much nicer better jewellery for the same price elsewhere. Won’t shop here again.

2 April 2026
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for leaving us a review.

We are sorry to hear that the item purchased from us hasn't arrived as expected. We can confirm that the sizing information for this item is available on the product listing.

A member of our customer service team has reached out to you directly via email to discuss this further and see how we can resolve this for you.

Tish Lyon Team

Rated 5 out of 5 stars

Finding the right size earrings

when I had trouble navigating the sizing of the earrings, the team were really helpful and chose ones that would suit my needs., showing photos of just those.
Delivery was very prompt.
I will definitely recommend Tish Lyon to other customers.

20 April 2026
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for taking the time to leave us a 5 star review. We are glad to hear that our team were helpful in assisting with your enquiry prior to purchasing. Thank you for choosing to shop with us and we hope you love your new earrings.

Tish Lyon Team

Rated 5 out of 5 stars

Delivered on time and beautiful…

Delivered on time and beautiful earrings. They are just as described and I can wear them all the time with no issues. Thank you.

20 April 2026
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for taking the time to leave us such a lovely review. We are so glad to hear that your order arrived in good time and you are pleased with the pair of earrings purchased from us.

Thank you for choosing to shop with us.

Tish Lyon Team

Rated 5 out of 5 stars

Spot on

Great website, lovely products. Purchase and delivery good. Beautifully packaged. Bracelet was gorgeous and delicate and actual gold not plate like so many others at the price point. Daughter loves it.

26 March 2026
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you so much for leaving us a lovely review. We are so glad that your item arrived quickly and we well presented in our packaging. It's also great to hear that your daughter loves it.

Thank you for choosing to shop with us.

Tish Lyon Team

Rated 1 out of 5 stars

So small

The earrings were deceptively small and I notice there wasn’t any photos of models wearing them. I am going to give them to my 10 year old granddaughter they are so small. Also I have found the closing on all my Tish Lyon earrings is difficult as they often don’t line up. Will not be buying any more

26 April 2026
Unprompted review
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for your review.

We are sorry to hear that the earrings ordered from us haven't arrived as expected.

We can confirm that a member of our customer service team has reached out to you directly via email to discuss this matter further.

Tish Lyon Team

Rated 4 out of 5 stars

Pretty earrings

Lovely earrings very pretty. One clicker didn’t close easily at first nearly lost it ! But I’m happy with them. Always good to get new earrings

13 April 2026
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for leaving us a review.

We are glad to hear that you are pleased with the hoop earrings purchased from us. Thank you for choosing to shop with us.

If there is anything we can assist with please do reach out to us on support@tishlyon.com.

Tish Lyon Team

Rated 2 out of 5 stars

Very disappointing

Although the product arrived quickly with no hassle the nose stud itself is the reason for only 2 stars although I was wavering between 1 and 2. The single stone stud is so small it’s impossible to put in. Both studs purchased have posts so small they simply will not go in and I have never struggled to put a stud in at all.
Due to the way the item was packaged and the companies return policy …. You can’t see the posts of the studs until you have opened the sealed packaging …… I am unable to send the product back so I have wasted £70 on unusable unless I was a tiny baby.
In future I suggest you put proper measurements and more accurate pictures on your website. Sorry but you will get no further custom from me.

10 April 2026
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for leaving us a review.

We are sorry to hear that the items haven't arrived as expected, and you are experiencing difficulties with the fitting of these.
Due to hygiene reasons, once the items have been removed from their clear heat sealed packaging, unfortunately we are unable to accept these for return.

We can confirm we have reached out to you directly via email to discuss this further.

Tish Lyon Team

Rated 4 out of 5 stars

Lovely piercing but difficult to put on

Lovely piercing , well packed, arrived quickly however very difficult to put on. It's impossible to place it without somebody's help or the tool. The back ball is so small you can hardly hold it...

23 March 2026
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for taking the time to leave us a review. We are so glad to hear that your item arrive quickly and was well packaged.
We are sorry to hear that you are experiencing difficulty fitting the item. Please do email us directly at support@tishlyon.com if there is anything we can do to assist further.

Tish Lyon Team

Rated 3 out of 5 stars

Customer service could be better

It took more than 3 days to get a response about producing more earrings with a shorter bar and they asked me to screenshot which earring even though i described it as per website and then it was dismissive

6 April 2026
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for leaving us a review.

We are sorry to hear about your experience, we aim to provide great customer service to all our clients. We appreciate the feedback and will take this on board.

We can confirm that we have reached out to you directly via email regarding this.

Tish Lyon Team

Rated 5 out of 5 stars

Absolutely beautiful and the earrings…

Absolutely beautiful and the earrings are exactly as pictured. Very happy with my purchase! Thank you!

2 April 2026
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for taking the time to leave us such a lovely review. We are so glad to hear that you are happy with the earrings purchased. Thank you for choosing to shop with us.

Tish Lyon Team

Rated 5 out of 5 stars

Beautiful product. Fantastic service.

First of all a beautifully laid out website, easy to navigate and when I emailed to ask questions I got a response the next day. Excellent service.
The earrings arrived as expected and my daughter loves them.
My only issue has been- the ball screw fitting in one came loose and fell out and is sadly now lost. I will need to wait for another visitor from the UK to get a new pair out here to Barbados.
On that note , it would be great if you supplied screw fittings separately to the earrings posts. I could then buy a few in the event that they come loose repeatedly.
I am happy I found you as my go to titanium earring supplier!

13 March 2026
Tish Lyon logo

Reply from Tish Lyon

Hi there,

Thank you for taking the time to leave us a great review. We are glad to hear that you received excellent and fast service from our team. We are pleased to hear that we are your new go to earring supplier, thank you for choosing to purchase from us.

Thank you for your feedback, we will take this on board.


Tish Lyon Team

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