Banner for Timports

TimportsReviews 

3,268
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,604 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the logs are well-dried, burn efficiently, and provide great heat output. Many people appreciate the efficient delivery service, with drivers often described as helpful and accommodating in placing orders where requested. The ordering process is frequently highlighted as easy and convenient, with options for flexible delivery dates and good communication throughout. However, some customers also noted minor issues, such as a mixed load appearing as a double crate in pictures but arriving as two separate crates, requiring more space. Additionally, a few people experienced slight delays in delivery or received their order a day earlier than initially agreed, though the company often communicated these changes.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting the ease of ordering and the ability to... See more

Product

Consumers find the product to be of excellent quality, with many reviewers praising the logs for burning... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of the wood,... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, great, and... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our order was delivered promptly and well packaged. The hornbeam logs are of excellent quality - the crate contains a good mix of different sized logs but with a generous proportion of larger log... See more

Company replied

Rated 5 out of 5 stars

Excellent wood, great value - chimney sweep loves it "best soot, keeps chimney in good condition", burns well and heats house really well. Service is great and delivery man really helpful Just one mi... See more

Company replied

Rated 5 out of 5 stars

Good price especially at the end of the season and with colder weather not yet over. Really nice logs - a mix of beech and hornbeam which are really dry so burn well. the delivery was excellent with t... See more

Company replied

Rated 5 out of 5 stars

We've had several deliveries over the past couple of years and would not go to anyone else for our supplies. Ease of ordering and lovely staff (if needed to speak!), fantastic quality & burning time... See more

Company replied


Company details

  1. Firewood Supplier
  2. Energy Supplier
  3. Environmental Renewable Natural Resources
  4. Fuel Supplier
  5. Lumber Store
  6. Wood Supplier

About Timports

Written by the company

TIMPORTS – trusted wood fuel specialists since 2008.

FLAMECO Logo

Based in Swindon, Timports has grown to become one of the UK’s leading suppliers of premium kiln dried firewood. For over a decade we have been dedicated to delivering high-quality wood fuel, outstanding customer service, and reliable nationwide supply.

Our premium brand FLAMECO® represents the highest standards in wood fuel. Every product is carefully sourced, professionally kiln-dried, and prepared to ensure cleaner burning, higher heat output, and consistent quality.

Why customers choose Timports & FLAMECO®:

  • Premium kiln-dried logs – ultra-low moisture for maximum heat and efficiency (typically less than 10%)
  • FLAMECO® quality assurance – carefully selected hardwoods including Beech, Hornbeam and Oak
  • Excellent customer service – friendly, knowledgeable team ready to help
  • Reliable delivery – professional drivers and well-packed pallet deliveries
  • Sustainably sourced wood – working with responsible sawmills in the UK and EU
  • Trusted industry partnerships – working alongside Woodsure, HETAS and the Forestry Commission

We work closely with sawmills using energy-efficient kiln drying systems, including heat exchange technology from biomass energy production, helping us produce consistent high-quality logs while supporting a more sustainable supply chain.

Through long-term partnerships with suppliers and stove centres across the UK and Ireland, we ensure customers receive the right fuel for their stove or fireplace. Our goal is simple: reliable heat, premium products, and service you can trust.

Our friendly team is always happy to help with any enquiries.

BUY FLAMECO® NOW

Try FLAMECO® bundles and save £170

Written by the company

Limited time offer
Try a FLAMECO® Premium Kiln Dried Firewood bundles and save £170 (was £495, now only £325)!

Premium FLAMECO® Firewood Quality

Woodsure Ready to Burn Certified

READY TO BURN CERTIFIED

As a certified member of the Woodsure Ready to Burn scheme, backed by Defra, all firewood sold must have a moisture content of below 20% to ensure cleaner and more efficient burning.

However, FLAMECO® goes significantly further than the standard. Our premium kiln-dried logs are carefully selected and professionally dried to achieve exceptionally low moisture levels — typically below 10%.

This ultra-dry standard delivers clear benefits:

  • Hotter, longer-lasting fires
  • Cleaner burning with less smoke and residue
  • Higher heat output and better efficiency
  • Reliable, consistent premium quality

All FLAMECO® firewood is responsibly sourced from trusted UK and European partners, professionally kiln dried, and quality checked to ensure every delivery meets our premium standards.

FLAMECO® – ultra-dry premium firewood you can trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,268)

1,522 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our 2nd del from this company

Our 2nd del from this company. Our 1st del was Hornbeam, which we had never heard of, but we were well impressed with the ease of delivery, the way the logs were packed and, importantly, how slow burning the wood was. We mistakenly ordered a mixed Birch/Hornbeam 2nd time, but still very happy with it. Good company to deal with.

27 April 2026
Timports logo

Reply from Timports

Thank you for your thoughtful review and for coming back to us for a second delivery. We’re delighted to hear you were impressed with your first order of hornbeam and that you found the delivery process, packing, and burn quality all met your expectations. It’s also great to know you’re still happy with your mixed beech and hornbeam order. We really appreciate your continued support
Kind Regards
Teresa

Rated 5 out of 5 stars

Great service from Timports

Great service from Timports. I forgot to include the discount code on this order and they applied it retrospectively. Always the best prices and good sized logs. The oak is just on another level, very dry, burns very clean and gives off a good amount of heat. Don't need much to take the chill of the room during these spring evenings. It lasts well if turn the draught right down for a longer burn. Really pleased with it hence the repeat orders.

13 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your detailed and kind review. We’re really pleased to hear you’ve had such a positive experience with us and that we were able to apply your discount retrospectively. It’s great to know you’re happy with the quality and size of the logs, especially the oak, and that it’s performing so well in terms of heat and burn time.
We truly appreciate your repeat custom and thoughtful feedback.
Kind Regards
Teresa

Rated 5 out of 5 stars

Good service 👍

You delivered as organised and the product is as described.

24 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your review. We’re pleased to hear everything arrived as organized and that the product met your expectations. Kind Regards
Teresa

Rated 5 out of 5 stars

Excellent service delivered on day…

Excellent service delivered on day arranged very helpful driver thanks

24 April 2026
Timports logo

Reply from Timports

Hello Tony
Thank you for your wonderful feedback. We’re pleased to hear the delivery arrived as arranged and that our driver was helpful. We’ll be sure to pass on your thanks.
Kind Regards
Teresa

Rated 5 out of 5 stars

Driver was great

Driver was great ,friendly and helpful. Wood was neatly packed in very good crates. Haven't burnt any yet but I'm sure it will be fine

23 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your review, always good to know the driver has been helpful and friendly makes a huge difference. Let us know what you think when you've burnt some.
Kind Regards
Teresa

Rated 5 out of 5 stars

Delivery man was very polite and…

Delivery man was very polite and helpful. The logs are a perfect size and uniform.
The logs burn extremely well and give out loads of heat.
I would highly recommend this company.

9 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your review and recommending us, happy to hear your delivery man was polite and helpful. Enjoy you firewood.
Kind Regards
Teresa

Rated 5 out of 5 stars

Delivery was good and the driver was…

Delivery was good and the driver was great

8 April 2026
Timports logo

Reply from Timports

Hello Mr McCarthy
Thank you for your review. We’re glad to hear the delivery went smoothly and that the driver provided great service. Your feedback is much appreciated.
Kind Regards
Teresa

Rated 5 out of 5 stars

Well stacked pallets and well packaged…

Well stacked pallets and well packaged logs. Good communication.

22 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your great feedback. We’re glad you were happy with the well-stacked pallets, secure packaging, and communication throughout the process. Kind Regards
Teresa

Rated 5 out of 5 stars

Great Quality logs.

On my fourth order from this Company.Quality as good as the first one.Delivery was a couple of hours late due to traffic.I did say to the driver it would have been nice to have let me know.He did apologise.

21 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your continued custom and for taking the time to leave a review. We’re delighted to hear that the quality has remained consistently high across your orders, and we really appreciate your understanding regarding the slight delay due to traffic. It’s also good to know the driver apologized on arrival. Thank you again for your review.
Kind Regards
Teresa

Rated 5 out of 5 stars

Logs for Life

Excellent as always! Good quality and quantity of logs. Simple and uncomplicated to place an online order and request special instructions.

Would highly recommend Timports.

21 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your lovely review. We’re delighted to hear that you’re happy with the quality and quantity of the logs, and that you found the online ordering process simple and straightforward, including adding your special instructions.

We really appreciate your recommendation and look forward to supplying you again soon. Kind Regards
Teresa

Rated 5 out of 5 stars

Fantastic experience

Driver was brilliant, the delivery had unexpected goodies like firelighters and kindling.

Crates and pallets all loaded exceedingly well.

Exceeded expectations

7 April 2026
Timports logo

Reply from Timports

Hello
So pleased to hear you had a brilliant driver, and our firewood and service exceed your expectations. I will let the team know. Thank you again for your lovely review.
Kind Regards
Teresa

Rated 5 out of 5 stars

Well seasoned logs at a good price

Well seasoned logs at a good price. Arrived in great condition on the day we requested.

19 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your great review. We’re pleased to hear you’re happy with the quality of our firewood and delivery was on the day you requested.
Kind Regards
Teresa

Rated 5 out of 5 stars

Great company hornbeam logs are great…

Great company hornbeam logs are great and delivery driver leaves them exactly where want

20 April 2026
Timports logo

Reply from Timports

Hello Linda
Thank you for your fantastic feedback. We’re delighted to hear you’re happy with the hornbeam logs and that our delivery driver placed them exactly where you wanted. Thank you again
Regards
Teresa

Rated 5 out of 5 stars

You can speak to a real person!

It was great to be able to speak to a real person as my location meant a few concerns about the size of truck. They were very responsive and I was delighted with the product, price and delivery.

20 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your thoughtful review. We’re really pleased that being able to speak with someone directly helped address your delivery concerns, and that our team could assist with arranging the right vehicle for your location. It’s great to hear you were delighted with the product, price, and delivery.
Kind Regards
Teresa

Rated 4 out of 5 stars

Bit pricey but good quality

Bit pricey but nicely packed and very dry hardwood (all beech as ordered), delivered on time on a nicely wrapped/ waterproofed pallet.

A later add. Have to say the wood burns really well, generating more heat and for longer than any other logs we have had (for use on an open fire … can imagine fantastic in a woodburner)

20 April 2026
Timports logo

Reply from Timports

Hello Mr Woodward
Thank you for your feedback. We’re pleased to hear the beech hardwood arrived nicely packed, very dry, and delivered on time on a well-wrapped. We also appreciate your honest comment on pricing, and we’ll take that on board we do try to be as competitive as possible on pricing. We’re glad overall you were happy with the product and service.
Regards
Teresa

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look