I ordered a frame from Timber Vaults 3 months ago. At the time of purchase, I was understanding about the production times, and they even told me they would try to have the product delivered in time... See more
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I would rate them as a no star. We had ordered a shelf last year during their Christmas promotion. It has still not been delivered after numerous attempts to contact their customer service departmen... See more
"Pre-Ordered" to obtain a discount. Failed to ship as promised. They said would ship 2 weeks ago and didn't. Requested cancelation & refund. Poof! Received email unit shipping in process. Received... See more
Timber Vaults customer response is non-existent and unresponsive to phone calls, emails and text messages. Bought one a month or so back. Lock mechanism is unresponsive even after following all the tr... See more
1.8
Poor
65 reviews
No history of asking for reviews
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I had the same issues as others
I had the same issues as others, false promises on delivery, they take payment and then do not ship. Promising it will go out and never does. They have told me 3 times it will ship first thing that week, then the same response the following week and so on and so on. This is not a company, it's a scam. I will report to BBB and ask PayPal for refund. If your thinking of purchasing from Tumbervault, DON'T. YOU WILL BE SCAMMED.
29 April 2023
Unprompted review
Ordered on February 22
Ordered on February 22. Contacted with a email a week and a half ago. I was told the shelf would be sent early this week. It is Thursday evening and not even a tracking number. I found nothing but bad reviews. I should of checked before I ordered. Do yourself a favor, and look elsewhere.
22 February 2023
Unprompted review
Cancelled after 5 week wait to ship.
Ordered the Large concealed mantle and paid the additional shipping (live in Alaska) directly from Timbervault, after approx 5 WEEKS of waiting for it to be shipped, I cancelled. One excuse after another, weather, factory issues.
4 March 2023
Unprompted review
Zero communication
Purchased over their website and have emailed them and called and left messages and no response. Questions about shipment, date expected etc. Zero response! I'll be contacting my credit card company for a reverse charge. You would think a week would be good enough to hear back.
10 February 2023
Unprompted review
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