Tilt Reviews 209

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 192 reviews, reviewers had a great experience with this company. Customers frequently praise the app for its excellent functionality, appealing design, and ease of use, making it a pleasant platform for shopping and discovering new items. Many users appreciate the helpful and kind staff, noting their efficiency in resolving issues and providing support. The overall user experience is described as positive, with people enjoying the community, the variety of products, and the opportunity to find great deals. However, some people were dissatisfied with customer service, mentioning slow replies, unhelpful responses, or issues with resolving problems like incorrect orders or fake products. There were also instances where customers received wrong sizes or items not as described, and felt that the company's protection policies were not adequately enforced.

What people talk about most

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the prompt, thorough, and... See more

Product

Reviewers mention ambiguous feedback about product quality and authenticity, with many praising the... See more

Application

Users describe positive interactions with the app, often praising its ease of use, constant updates, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers consistently having good experiences... See more

Staff

Customers consistently note positive experiences with staff, highlighting many sellers and streamers as good,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bluecoded has made my experience Great Customer service wasn't so great they said that they couldn't find a problem when clearly there is and still is when items are purchased you automatically get... See more

Rated 4 out of 5 stars

Overall nice concept and kind team. The app works properly and looks really nice. The only problem I have is with the seller but that’s not due to tilt. Maybe the function for cancelling your ord... See more

Rated 5 out of 5 stars

Tilt turns fashion hunting into a live, adrenaline-pumping flow of auctions, drops and giveaways, all on a platform where every piece is authenticated and the community vibes are electric. The built-i... See more

Rated 5 out of 5 stars

Customer services , dealt with my complaint very quik , im happy that there is good customer service, very happy with my result as have been fully refunded, just got to wait 5- 10 days for payment to... See more


Company details

  1. e-Commerce Service

Written by the company

Making commerce alive.


Contact info

4.0

Great

TrustScore 4 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to use platform

Easy to use platform, makes checking purchase delivery times great. Few issues ove my time on the platform with messed up shipping labels and unable to swipe to buy. But this seems to have been sorted now

21 May 2026
Unprompted review
Rated 2 out of 5 stars

Not as good as WhatNot

Low engagement in the streams I’ve been in, and the hidden fees that get added on are frustrating. I think WhatNot is the better platform. Also the ‘max bid’ feature needs to be better - it should bid you up to that amount, not just go straight in.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Tilt support we’re great

Had a problem with an item and Tilt help me resolve in a timely fashion. I’ve had a quite a few seller specific issues but all resolved.

18 May 2026
Unprompted review
Tilt logo

Reply from Tilt

Thanks, Mark! Glad we could get those seller issues sorted for you quickly. Appreciate the support!

Rated 5 out of 5 stars

Had an issue but it wasn’t down to…

Had an issue but it wasn’t down to Tilt, it was down to EVRI but Tilt deal with it and gave me a refund. Cannot Fault them hundred percent they are on their game.

7 May 2026
Unprompted review
Tilt logo

Reply from Tilt

Thanks, Anthony! Courier issues are always frustrating, glad we could step in and get you refunded 🙌

Rated 5 out of 5 stars

Great experience

Great experience.

Had a bit of a problem but the team dealt with it quickly and without fuss.

I would highly recommend them.

16 May 2026
Unprompted review
Tilt logo

Reply from Tilt

Thanks, Steve! Quick and fuss-free is always the goal. Really appreciate the recommendation!

Rated 5 out of 5 stars

Great app and issues resolved quickly

Great experience following order going missing . Refund issued and customer service were super helpful . Love this app , get involved 💯👍

14 May 2026
Unprompted review
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Reply from Tilt

Glad the team got your refund sorted, Adrian! Thanks for the kind word

Rated 1 out of 5 stars

I'm struggling to login to my user

I'm struggling to login to my user - zaid2542. Tilt haven't bothered to help and I'm upset I've been referring my friends and using the app and purchasing for so long I've spent +£1000 on it. Please help i want my account back!

7 May 2026
Unprompted review
Tilt logo

Reply from Tilt

Hi Zaid, sorry you're locked out of your account. Please email support@tilt.app with your account details and we'll prioritise getting you back in.

Rated 5 out of 5 stars

I had two items that I never received

I had two items that I never received, emailed tilt and just over a week later received my refund for the items that never got dispatched

1 May 2026
Unprompted review
Tilt logo

Reply from Tilt

Sorry about the dispatch issue, glad we got the refund sorted for you. Thanks for your patience!

Rated 1 out of 5 stars

Support is terrible

Have bought many things from this app, but November 2025 I purchased 3 pairs of trainers from a seller ( limitkickz) of which never arrived via Evri postage. I sent the email from Evri stating items deemed lost in their system which would process a refund via my buyers protection but NOTHING. I have sent many many emails via app to Tilt and seller but no support at all. I want my money back please for goods that was never received but paid for. I await a response

15 November 2025
Unprompted review
Tilt logo

Reply from Tilt

Hi Darren, sorry about this. Please email support@tilt.app with your order details referencing this review and we'll look into your case as a priority.

Rated 1 out of 5 stars

CREP_CARTEL01 more like CRAP_CARTEL

Bought a pair of Nike trainers from crep_cartel01 (should be crap cartel) paid for them immediately. However the seller cancelled the order as the ‘misread the size’ yet on the auction it was clear the size was as advertised. This was clearly a lie. Guys don’t start your auction at £1 if you have have no intention of selling them to the highest bidder, DONT BE DECEITFUL DONT BE A COWARD just set a reserve. I know I’m not the only buyer they’ve done this too. Just be honest and upfront.
Tried reporting it to Tilt to see the pattern this seller has, as I know this is a regular occurrence if they don’t get the price they want, TILT WERE NOT INTERESTED

3 May 2026
Unprompted review
Tilt logo

Reply from Tilt

Sorry about this. Seller cancellations after a fair auction win aren't acceptable. Please report it through the app so our team can review the seller's behaviour and take appropriate action.

Rated 1 out of 5 stars

Do not order off this app!

Do not order off this app!! Its ok until you get a damaged item! No support what so ever. They dont refund your original delivery charge and expect you to pay to return damaged item! All against consumer law. Im in the process of doing a charge back through my bank. AVOID! use What Not instead excellent customer service on there and better sellers.

24 April 2026
Unprompted review
Tilt logo

Reply from Tilt

Hi David, sorry about your experience with the damaged item. We'd love to look into this. Could you email us at support@tilt.app with your order details? We want to make it right.

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