Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tilemall has a great range of great quality tiles, beautiful designs. Very helpful staff, friendly and knowledgeable, they really looked after me. Order was ready quickly, will definitely be back aga... See more
Company replied
Paul was exceptional to deal with. He made choosing bathroom tiles etc. effortless, simple, and enjoyable. Tile Mall also has an extensive selection, which made it easy to find exactly what we were lo... See more
Company replied
Great range of tiles with comparatively chaeper prices than other big retailers. Vanities, taps and flooring upstairs with a good range. Friendly and helpful staff who applied a 50% discount on a tile... See more
Company replied
Company details
- #1 of 2 best companies in Tile Store
- #1 of 5 best companies in Bathroom Supply Store
Written by the company
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Contact info
4-10 Fisher St, 2128, Silverwater, Australia
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering and paying for the order…
Ordering and paying for the order (through PayPal) was straightforward enough, but not being able to get the item delivered to a PO Box makes it difficult, due to our personal situation.
27 May 2026
Reply from Tilemall Pty Ltd
Thank you for your feedback.
We're pleased to hear that you found the ordering and payment process straightforward. We understand that not being able to deliver to a PO Box may be inconvenient, especially given your personal circumstances.
Staff were extremely helpful and…
Staff were extremely helpful and efficient they made ordering and collection very easy.
15 May 2026
Reply from Tilemall Pty Ltd
Thank you for your kind feedback!
We're delighted to hear that our team was helpful and efficient, and that they made the ordering and collection process easy for you. We truly appreciate your support and will be sure to share your comments with the team.
Thank you for choosing Tilemall, and we look forward to assisting you again in the future.
Reply from Tilemall Pty Ltd
Thank you for your kind feedback!
Professional Tile service delivery
The tiles were sent immediately and arrived by Team Global driver who rang me before delivery. They were on a pallet all good condition after a long trip from Sydney to Qide Bay Queensland. Well done.
13 May 2026
Reply from Tilemall Pty Ltd
Thank you for your wonderful feedback!
We're pleased to hear that your tiles were dispatched promptly and arrived safely in Qld Bay, Queensland. It's great to know that the delivery driver contacted you before arrival and that the tiles arrived in excellent condition after their journey from Sydney.
We truly appreciate your support and are delighted that you had a positive experience with both our service and delivery partner. Thank you for choosing Tilemall, and we hope to assist you again with future projects.
Good collection but delivery is slow
I placed order on 20/5/26 with Interstate courier booked in on 27/5/26. It's taken 5 days for invoice to come through and order is not yet delivered from Sydney warehouse to one of the Sydney suburbs. Not sure if I missed something, but was anticipating a quick turn around.
25 May 2026
Had to buy one more box of the same…
Had to buy one more box of the same tile. Straightfoward process. done.
26 May 2026
Reply from Tilemall Pty Ltd
Thank you for your feedback!
We're glad to hear that purchasing an additional box of tiles was a straightforward and hassle-free process. We appreciate your continued support and are pleased we could help you complete your project.
Thank you for choosing Tilemall, and we look forward to assisting you again in the future.
Reply from Tilemall Pty Ltd
Thank you for your feedback!
We're delighted to hear that you're happy with the tiles and that our warehouse team was able to assist in resolving any issues promptly. We truly appreciate your support and are pleased we could help ensure a positive experience.
Thank you for choosing Tilemall, and we hope to assist you again with future projects.
Reply from Tilemall Pty Ltd
Thank you for your feedback!
A pleasurable experience
Services and advice is excellent. Collection of tiles is simple compared with other companies. Staff are very helpful.
23 May 2026
Reply from Tilemall Pty Ltd
Thank you for your wonderful feedback!
We're delighted to hear that you had a pleasurable experience with us. It's great to know that you found our service and advice excellent, and that the tile collection process was simple and convenient. We're especially pleased that our team was able to provide helpful assistance throughout your experience.
Thank you for choosing Tilemall. We truly appreciate your support and look forward to helping with your future projects.
Great service and helpful staff
Great service and helpful staff. Good selection of tiles and bathroom fixtures to choose from.
18 March 2026
Reply from Tilemall Pty Ltd
Thank you for your kind review! We’re so pleased to hear you had a great experience with our team and found a good selection of tiles and bathroom fixtures.
We really appreciate your support and hope to see you again soon.
Kind regards,
Tilemall Nikki
Reply from Tilemall Pty Ltd
Thank you for your wonderful review! We’re glad to hear you found our service fast, friendly, and efficient.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Tilemall Nikki
nice service
9 April 2026
Reply from Tilemall Pty Ltd
Thank you for your wonderful review! We’re glad to hear you found our nice service fast, friendly, and efficient.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Tilemall Nikki
Charged $75 for an exchange of product…
Charged $75 for an exchange of product not a refund an exchange !!
1 May 2026
Reply from Tilemall Pty Ltd
Dear customer,
We sincerely apologise for your experience.
Our return policy does include the terms and conditions regarding exchanges and returns. At the time, your wife attended the showroom to return the products and purchase the new items, and unfortunately the return process had already been completed in our system, so we were unable to change the procedure afterwards.
We do apologise again for the inconvenience caused.
Kind regards,
Brook
Service fantastic!
So efficient with delivery. Colour exact to web image. Website easy to use.
1 May 2026
Reply from Tilemall Pty Ltd
Thank you so much for your lovely review! We’re delighted to hear that you were happy with our efficient delivery, easy-to-use website, and that the colour matched the web images perfectly.
We really appreciate your support and hope to assist you again soon.
Kind regards,
Tilemall Nikki
Efficient supply of samples, great range across all price ranges
Quick reply to emails, service was friendly and efficient.
29 April 2026
Reply from Tilemall Pty Ltd
Thank you for your wonderful review! We’re so pleased to hear that you were happy with our sample service, product range, and customer support.
Providing quick, friendly, and efficient service is very important to us, so we truly appreciate your feedback and support.
Kind regards,
Tilemall Nikki
The staff are very nice
The staff are very nice, whole shipping process are very smooth too. highly recommend.
24 April 2026
Reply from Tilemall Pty Ltd
Thank you so much for your kind review! We’re delighted to hear that you found our team helpful and that the shipping process went smoothly for you.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Tilemall Nikki
Great service
28 April 2026
Reply from Tilemall Pty Ltd
Thank you for your kind review! We’re so pleased to hear you had a great experience with our team.
We really appreciate your support and hope to see you again soon.
Kind regards,
Tilemall Nikki
Reply from Tilemall Pty Ltd
Hi,
Thank you so much for your feedback! We’re very happy to hear the tiles arrived quickly and in perfect condition.
We really appreciate your support and hope you love the tiles in your project!
Kind regards,
Nikki
Tilemall
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