Tile Kingdom Reviews 

179
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

i ordered a significant amount of tiles comprising 3 different types. The company replied to all emails quickly, checking stock and delivered within 5 days as agreed. Quality at a completive price. Ve... See more

Rated 5 out of 5 stars

At the back of Bow village, near Crediton there is a hidden gem. Tile Kingdom is a very special ceramic warehouse with an excellent range of tiles, some of which are exhibited in their brand new dis... See more

Rated 5 out of 5 stars

I can highly recommend Tile Kingdom as we recently purchased The Verona tile in Loft White. Jane was the wonderful person who took my call when I enquired about stock. She was exteremly professi... See more

Rated 1 out of 5 stars

I bought 11sq meters of The Glacia Porcelain tile 300x600. The minute they were installed they started taking in water. Tile kingdom have done absolutely nothing but pass the buck between the supplier... See more

Company replied

Company details

  1. Tile Store

Written by the company

We are a family run business based in Devon with many years of experience in the tiling industry. We specialise in high quality ceramic, porcelain, mosaic, and natural stone tiles as well as 20mm outdoor porcelain pavers. We pride ourselves on providing a great service as an online retailer of tiles to homes across the UK, as well as being able to offer a personalised service to local businesses and customers. As a family-owned business, you can trust us to give your family the same care and attention that we give to ours.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

179 reviews

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Replied to 75% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(179)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy customer!

Beautiful tiles would definitely recommend buying from Tile kingdom.The tiles arrived on a pallett good customer service thank you!

3 January 2025
Rated 1 out of 5 stars

I did not receive the sample tile that…

I did not receive the sample tile that I paid for

29 August 2024
Tile Kingdom logo

Reply from Tile Kingdom

Hi Cheryl,

Thank you for your feedback, and we are truly sorry for the disappointment caused by your recent experience with us. We understand how frustrating it must have been not to receive the sample tile you were hoping for, especially after placing your order.
As soon as we were made aware that the item had been discontinued, we processed a full refund to ensure you were promptly reimbursed. However, we fully understand that this did not meet your expectations, and for that, we sincerely apologize.
We would love the opportunity to help you find an alternative option if you're still looking for the perfect tile. Please feel free to reach out to us, and we would be more than happy to assist.
Thank you once again for your understanding, and we hope to improve upon your experience in the future.

Kind regards,
Tile Kingdom Team

Rated 5 out of 5 stars

Clicklux flooring

I ordered my flooring on Monday and it was delivered to me on Thursday of the same week. Very pleased with the service I received. Haven’t actually laid it yet but I’m sure it will be fine as there was no damage to the packaging.

9 September 2024
Rated 5 out of 5 stars

Tile order

Good website easy to order on line vast choice of tiles.....looked in a lot of tile shops & on line....only 1 had the tile colour & size I was after & (plain gloss pale grey) they didn't have enough as they were being discontinued) so glad I came across The tile Kingdom.....fast & efficient delivery driver was friendly & polite fully recommend this company

28 August 2024
Rated 5 out of 5 stars

Great Customer service by Liam

I needed 160 meters of tiles delivered within a few days. I placed an enquire on Tilekingdom web site and with in minutes was contacted by Liam. The service from Liam was first class. He sent photos of tiles in stock and arranged samples to be delivered the next day.Once the order was placed he arranged for them to be delivered the next day. There was a problem with the delivery company as they could not get the vehicle down our small lane and I was informed the delivery would be delayed by a day. Liam was able to arrange a split delivery at no extra cost to me so I had 1 pallet when promised and the final amount the next day. The product was as we expected. Liam responded to calls and emails at all times of day and very quickly. His service was well above that I expected.

21 August 2024
Unprompted review

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