TikTok 

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See what reviewers are saying

Rated 1 out of 5 stars

Tik tok will flag your account if you make left leaning comments. They will mark your account as spam and anything you comment will be hidden fro every user who isn't your friend.. Tik tok has fully... See more

Rated 1 out of 5 stars

How long does it take to look at a picture which you claim is a policy violation, which when a human looks at it you will realise it’s obviously not. Odd when tic toc on Trustpiot is currently under s... See more

Rated 1 out of 5 stars

My item got stolen after J&T courier service sent item at 3am midnight .. when I woke up next day 9am to go collect . The item missing . I have WhatsApp to courier service but no reply. When I submit... See more

Rated 2 out of 5 stars

They don't care at all when you contact their support team. My account with harmless edits was frozen, and support hasn't responded for a long time. People on TikTok say they'll never respond. and the... See more

Company details

  1. Software Company
  2. Media Company
  3. Social Media Agency

Information provided by various external sources

TikTok is the destination for short-form mobile videos. Our mission is to capture and present the world's creativity, knowledge, and precious life moments, directly from the mobile phone. TikTok enables everyone to be a creator, and encourages users to...


Contact info

  • West Georgia Street 1030, V6E 3M5, Vancouver, Canada

  • tiktok.com

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

TikTok prices are controversial (click to read full)

First off like hello the prices they give you per 1000 is just a scam it’s literally 40-80 cents. Like cmon man TikTok is literally a millionaire and they can’t even give us Atleast a pound man. Do yt content instead it gives 3.50-5 pounds/dollars man. Just don’t

28 February 2026
Unprompted review
Rated 1 out of 5 stars

TikTok rip off customer service

This review is for TikTok customer service. It seems to be run by a bunch of curtains. They lie to you then they’re doing impossible things to recover your money and this is so they can get past a 30 day barrier where which you cannot get any of your money back it’s a very good scam by TikTok. I notified them of a product that I bought to find out that they shut the shop down two days after I got my money never received the item complaint to TikTok TikTok apologised. I said they were wishing me a full refund. Well I’m still waiting so when you ring up again, you get to speak to another Cretin that makes you go through everything you’ve already gone through once twice three times and I think this is funny they asked you to take a screenshot at the previous conversation even though you’ve given him the reference number well if anybody knows you cannot take screenshots of TikTok it’s blocked and barred so who you get is either a blank page or a pretty picture of TikTok no actual conversation this is their way of letting it go past a 30 days so they don’t have to give you your money back so why is TikTok allowing scammers to sell articles on their shop without checking them out first?

17 December 2025
Unprompted review
Rated 1 out of 5 stars

keeps muting my videos / music

keeps muting my videos / music. even when i have all the rights and proof bc im the owner and producer and i proved it on email they still say no aurotosation.
tiktok is a joke. i even proved it with images on many emails.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

I purchased (2) Rossabella Moringa…

I purchased (2) Rossabella Moringa supplements on TICTOK shop. Luckily I needed to completely take a previous purchase from a different company. I state luckily because the FDA did a recall on the product due to Salmonella issues affecting others. I was not notified by TIctok of this issue which is of grave concern. I have received negative feedback when requesting a refund. Both Tictok and the seller are refusing to refund. I will stop purchasing supplements from sources that lack accountability!

26 February 2026
Unprompted review
Rated 3 out of 5 stars

Unmatched Algorithm, But Still Has Room to Grow.

I think the app is good due to its unmatched algorithm. However, beyond that, the app is average overall. This is due to the display of a lot of ads after every video, and the other features have been replicated by lots of other apps. It's a decent app, but could be much more.

2 February 2026
Unprompted review
Rated 4 out of 5 stars

Tiktok is a great thing

Tiktok allows for people of all ages to express themselves in any way that they please. It gives people something to pass time with and also use as a career.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Watch what you buy, buyer beware

Dear TikTok Support Team,

I recently purchased a Litokam camera via TikTok and have experienced significant performance issues. Specifically:
• When lights are installed nearby, the camera image is distorted if a neighbour turns on a light, making it difficult to see the area I need monitored most.
• The night-time picture quality is inconsistent and does not match the advertised coverage.
• Attempts to resolve this issue via TikTok support have been unhelpful, and the problem remains unresolved.

Based on my experience, the product quality and performance are below reasonable expectations for the price paid. I am concerned about the transparency and reliability of the products sold on your platform.

I request that TikTok take action to address this issue — either by providing a proper resolution, clearer product guidance, or addressing seller accountability — so that customers are not misled about product capabilities.

I hope to receive a timely response regarding a satisfactory solution.

25 February 2026
Unprompted review
Rated 3 out of 5 stars

Tiktok

I feel neutral about it. I mainly just scroll away watching videos. Some stuff is informative but others are just lying.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

They want to make money off of their…

They want to make money off of their users but doesnt want users of the app to make a living with all their ridiculous and unreal guidelines! You see other users do worst and useless things in live but still is active! I REALLY hope someone creates a new app that will beat this! Just lost my business accounts with almost 60k followers organically grown from day 1 of being a licensed business a year and a half ago. What a waste!

24 February 2026
Unprompted review
Rated 4 out of 5 stars

Good App

The app is good, and feels just like the app version. However, one point off because the videos, and scrolling speed is much less

24 February 2026
Unprompted review
Rated 1 out of 5 stars

This app is rubbish

This app is rubbish. I Only have it since 8th January and I tried to grow but the app itself is not working properly. For example for the last 5 days I had 2220 followers, I was receiving notifications with new followers, but my numbers stained the same.

Today I screenshot the list to see if I am tripping or not and I got about 10 to 15 new followers but the numbers in my followers list are only 2222. I have screenshots as proof. Minutes away between the notification, and the list numbers remained the same.

Also the app force you to engage with other creators posts, then block you from interacting too much?!?

22 February 2026
Unprompted review

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