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See what reviewers are saying

Rated 1 out of 5 stars

I purchased a TiiPii bed in February 2024. When an issue arose, I contacted the company and was told they were “waiting for a spare part.” What followed was nearly a year of delays and repe... See more

Rated 1 out of 5 stars

Originally contacted them via email; advised that the item I wanted was in stock & would be despatched in 2-3 business days so ordered accordingly. Got update email 3 days later advising that despatch... See more

Company replied

Rated 5 out of 5 stars

As we are living in weird times, and learning to adapt, my daughter and I are adapting to our new lives in a one bedroom apartment. In order to give her he own space, we invested in the Tiipii bed wit... See more

Company replied

Rated 5 out of 5 stars

I m so in love with our TiiPii bed, my husband and I have got the luxury one and we set it by the pool at our villa in ibiza and it’s just so comfortable, blends perfect with the chill vibe of the isl... See more

Company replied

Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Furniture Maker
  4. Furniture Manufacturer
  5. Garden Furniture Shop
  6. Outdoor Furniture Store

Written by the company

Our passion for outdoor living is contagious, and we're on a mission to inspire people to rediscover their adventurous spirit, strive for life balance, and escape the chaos of modern life. Three friends, inspired by their travels around the world, came together to start a design furniture company. With a passion for innovation and a commitment to making life easier, they focused on solving one of the most frustrating problems in home decor - hanging furniture.


Contact info

3.3

Average

TrustScore 3.5 out of 5

56 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Not worth the money

I ordered this two years ago and truly speaking not sure what do do with it anymore. The stand is horribly rusted with white paint chipping off and I think it is a safety issue due to that. As my purchase reached two years right now the customer service is none. They suggested to me to buy new stand which hopefully will be rust free for £950 (note the description is vague and again does not promise or guarantee that at all) definitely not suitable for outdoor use with that stand! White paint is not durable and it chips off even during first set up.

8 May 2022
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi Karolina, thank you very much for taking the time to provide a review, and let’s see if we can get to the bottom of this …

We are always here to provide our support and to help you - especially if there is a problem with any of our products.

We do, however, have different ranges within our TiiPii Bed collection - and these are determined about ‘how’ and ‘where’ you wish to use your TiiPii Bed.

We do state clearly that the Classic collection (with the powder coated white Stand, that you have) is for indoor and ‘light’ outdoor use. These materials are perfectly fine to enjoy outside in the sunshine- but we do clearly state on our website, in our product descriptions, and in the care manual to pack or stow these items away in periods of inclement weather, when out of season or when not in use for a prolonged amount of time.

When left outside permanently, all powder coated steel products will eventually begin to be affected by the elements - no matter what product or placement it is in - and not just within the TiiPii Bed range.

For this reason, we went back to the drawing board and designed the ‘Deluxe’ TiiPii Bed range. The materials in the Deluxe range are purposefully selected for their outdoor resilience and suitability - and are completely different from the Classic collection materials.

We are sorry that we were not able to replace your Stand after 2 years being outside, as this is not a product that we ever advised is suitable for prolonged outdoor use, we do hope you understand.

However, we always want to maintain our customer’s happiness - it’s our utmost priority! So if you’d kindly get in touch directly with us at hello@tiipiibed.com we’ll see what we can do :)

Thanks Karolina, and we’ll look forward to hearing from you!

Rated 5 out of 5 stars

Perfect relaxation

Could not be happier with my recent TiiPii bed purchase. Great for those lazy afternoon or whenever you just want to get super comfy and relax for a few hours. Amazing quality and the customer service was of the highest standard. I would highly recommend to anyone 10/10

4 April 2022
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi Leon. Wow! Thank you so much for your wonderful words. We appreciate it and are so thrilled you are loving your TiiPii Bed.

Your kind words have been passed unto our customer service team :)

Enjoy!!

Team TiiPii Bed

Rated 5 out of 5 stars

The favourite new family spot

Our family loves our TiiPii. It was a gift from my sister and we've freehung it on our verandah. Such a relaxing addition to our afternoons after school. Friendly and helpful customer service when I contacted them with a query too, thank you.

Overall very welcome addition to our home 🏡 😀

30 March 2022
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi Jessica, thank you for your thorough and awesome review! We're so happy to hear our TiiPii Bed is working great for you and your lovely family.
We greatly appreciate your feedback and know that we are very committed to exceeding customer expectations further.
Kindest,
Team TiiPii Bed

Rated 5 out of 5 stars

CLASSY KITS - our hotel guests absolutely love them!!!

I have a beautiful holiday complex in Devon comprising of four delightful barn conversions, with an indoor swimming pool.
I ordered two Deluxe TiiPii Bed sets last year as I wanted to enhance the look and the guests facilities to make things more exciting for our guests. They can hang out in these fabulous hanging bed sets with friends and family, chilling and having fun together.

I decided to put one of the TiiPii beds free-hanging inside one of our barn conversions this winter and the response was fantastic- our guests have been so impressed. Our bookings have seen an uplift for this barn conversion as a result, which has been unexpected yet amazing.

I used the other one in our communal sheltered place so our guests could enjoy being outside, relaxing and enjoying the beauty of the Devon countryside.

They've been a truly magnificent hit with our guests . I am going to buy another two for this coming summer season. We have some weddings booked in this year and they will certainly without doubt be a highlight added to the wedding guests!

I have had nothing but positive feed back from all my guests. And I additionally think they look beautiful anywhere you put them and are pretty easy to put up and take down. They have great packing and take up little space when not in use.

CLASSY KITS !!!

20 January 2022
TiiPii Bed logo

Reply from TiiPii Bed

Thank you so much for your lovely review Justine!

It's wonderful to hear how much of a hit your TiiPii Bed additions have been with your hotel guests... They are exactly the epitome of what 'being on holiday should feel like', aren't they?

We're loving the idea of the free-hanging TiiPii inside the barn... sounds like utter paradise! ... hopefully you also get some time to enjoy them too! ;)

Thanks once again for taking the time for such a thoughtful review, it's so nice for us to hear where they pop up around the world in different ways...

Best wishes,
from us here at TiiPii Bed

Rated 5 out of 5 stars

The bed of dreams so comfortable and…

The bed of dreams so comfortable and versatile. Love mine. Add bright cushions in the summer, sunshine & glass of champagne to chill & relax, add lights for the evening for a romantic setting. I am
So lucky that mine is on my roof garden & perfect for those hot summer months & evening.

21 October 2021
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi Felicia, thank you so much for your awesome review! The romantic setting sounds amazing! As they say, "Champagne is one of the elegant extras in life".

We are so thrilled you are loving your TiiPii Bed to the fullest.

We sincerely appreciate you for taking time out of your day to leave us this wonderful review. This means so much to us.

Kindest,
from us here at TiiPii Bed

Rated 5 out of 5 stars

Really happy with our set

Really happy with our set. The weather has been fine so not really used our cover but spent plenty of time on the bed. All arrived together quickly and no problems assembling. More space inside than we were expecting and looks great. Very happy.

9 September 2021
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi James, we are incredibly grateful for your thoughtful and detailed review. We're glad we were able to meet your expectations and that you are enjoying your TiiPii Bed.

It means so much when our customers share their experiences. Your kind words have been passed onto our team :)

Kindest,
from our team at TiiPii Bed

Rated 1 out of 5 stars

This is coming across as a scam

This is coming across as a scam. Ordered the classic large tiipii for 499.00 on August 7, sent One email the same day that it is getting ready to be shipped. Today is August 31, and nothing. I have sent 4 emails and no replies. I want to cancel and never buy anything from this company. Big disappointment!

31 August 2021
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi Erica,

Thank you for taking the time to give us your valuable feedback. Our customer's happiness is extremely important to us and we're saddened to hear about your experience. We are grateful we were able to clarify any confusion already and especially glad we could resolve this for you.

Rated 5 out of 5 stars

Excellent product and excellent company

I can speak highly enough about this company and product. I purchased it a long time ago, and when I opened it there was a problem with one of the pieces.
This company bent over backwards to resolve the problems. They went far beyond what I expected.
The product itself is fantastic and of excellent quality.

5 August 2021
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi Sonia. Thank you so much for your review and we are so glad to know that you are happy with your TiiPii Bed! So lovely of you taking the time to review us, thank you!

From our team at TiiPii Bed :)

Rated 1 out of 5 stars

2-3 days to 6 weeks PLUS!

Originally contacted them via email; advised that the item I wanted was in stock & would be despatched in 2-3 business days so ordered accordingly. Got update email 3 days later advising that despatch would be in September - so 6 weeks +. No response on phone number they provided.... waiting email back but will escalate via Paypal & American Express ASAP... total mismanagement of expectations.

21 July 2021
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi Gary. We are glad to know that you are now a Happy TiiPii customer and wanted to thank you for giving us an opportunity to make things right. Your feedback gave us an opportunity to improve our services further. We strive to provide the best service to our customers anytime and everytime.
If it is not too much to ask, we are hoping that you can help us by reconsidering your review as this has a great impact on small businesses like ours.
Please know that we are always here to help and we thank you very much in advance for hopefully amending your review.

Rated 2 out of 5 stars

No Pillows, ugh! Where to buy?

I have downgraded my review because the bed is already wearing from the weather. It has started sagging in the middle. We have had it up for 5 days now, mind you, it has rained for the last 4 days, but I would think an item made for the outdoors would be able to withstand the rain.

Thank you for your response. I have noted that you do not include pillows and appreciate your response. We just put our bed up and it looks fabulous! One major issue is we can't find a round pillow the size we need to fit inside the swing bed for outdoors. Actually, we can't find it with indoor fabric either. I am disappointed because we especially purchased the bed because of how comfortable it looked with the large pillow on the bottom and the smaller pillows surrounding it. There is no information on the Tiipii site where to get pillows and I just spent 3 hours searching the web and can't find any round pillows 65" diameter or a little smaller. UGH, I have to return it as it won't work for us without a large pillow. They should have options for those that buy this product if they are not going to sell the pillows on the site.

2 July 2021
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi Belynda, first of all we are absolutely delighted that you have set up your TiiPii Bed and really love it! This is music to our ears! :)

In regards to your complaint re cushions, we do not currently sell, or advertise to sell any cushions at the moment unfortunately... it is on our 'To-Do list' however this will hopefully be at the start of next year!

Please note that we do in fact disclose this in our listing images, where we state '*Cushions not included' on each main image that is shown as an accessorised TiiPii Bed, to avoid any confusion.

The cushions that we currently display are very easily found at various design shops and high street stores, and even off of the internet by typing the size you desire. Generally we use cushions that are 20 inches or above - but an assortment of sizes look great and are super comfy! :)

If you would kindly reconsider your 3 star review, as we really do strive for great reviews and customer service - and average ratings really damage us. Please remember that you are rating our TiiPii Bed product on here, (which you said was rather fab), and not items that we do not currently advertise to sell.

We would be very happy to assist you further with anything at hello@tiipiibed.com- we're always here to help and we thank you very much in advance for hopefully amending your review.

Kindest,
Team TiiPii :)

Rated 5 out of 5 stars

Wonderful!

A wonderful product! It’s fast become a favourite place to relax for the family. Also excellent customer service. Very happy and receiving lots of compliments and comments on it.

7 January 2021
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi Peter, thanks so much for your lovely review. It always makes our day to hear that people love their TiiPii Bed and have a new favourite spot to kick back and relax in. We're happy to hear that you're happy and your kind words have been passed onto our customer service team :)

Enjoy!!

Team TiiPii

Rated 5 out of 5 stars

Room in a room

As we are living in weird times, and learning to adapt, my daughter and I are adapting to our new lives in a one bedroom apartment. In order to give her he own space, we invested in the Tiipii bed with poncho cover. We are hoping and feel this investment will last us a lifetime as the quality looks very good. Now, I of course wished I waited since you are offering 30% off.

27 November 2020
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi Norah,

Firstly thank you so much for your lovely review. We really enjoy hearing the stories of where our TiiPii Beds pop up and how they make a difference - it truly warms our hearts!!

We have had many people tell us similar stories of lockdowns and their TiiPii Bed providing a sanctuary, or a 'holiday feel within their homes' so thank you so much for sharing ... we are so happy to have made a difference to you and your daughters environment, especially during this rather trying time.

Sorry to hear that you missed out on our Black Friday offers. It is not often that we do sales, so we understand your disappointment in timings! Can you pop us an email at hello@tiipiibed.com and we will see if we can make you even happier?

With thanks from us all,
Team TiiPii

Rated 5 out of 5 stars

Great quality!!!

Great quality and awesome company communication!

2 July 2020
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Thank you, Gwen! We are so happy to hear that you have enjoyed your experience with TiiPii, welcome to the community!

Rated 5 out of 5 stars

Happy Accident!!!!

I discovered TiiPii by accident while searching for an outdoor cover to protect a round hammock I purchased from another company.
I am absolutely thrilled with the waterproof cover from TiiPii. It’s a perfect fit, beautifully crafted, and looks gorgeous hanging from my backyard tree! My next purchase will be the TiiPii bed!

15 June 2020
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi LaVelda,
We are thrilled that you are thrilled! Thank you so much for your business, we cant wait to see photos of your set up!

Rated 5 out of 5 stars

I absolutely love my TiiPii Bed!

I absolutely love my TiiPii Bed. I have added it to my backyard deck and it has become my summer vacation spot. I love that my husband and I can chill out or I can go do my work in a comfortable environment while enjoying some sun. I can also block the sun as well. I added some pillows and memory foam and I am off into heaven. It is like being on a beach. Thank you for a well-designed, bug-free refuge. I have the deluxe 6-foot version. I was going to buy a cheaper model from another company but I am so glad that I did not. If I could give 10 stars I would!!

5 June 2020
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi Tanya,
Thank you so much for your kind words!
We are so happy to hear that you are loving your TiiPii Bed. Memory Foam sounds like a dream...

Thank you for sharing your review!! Have a wonderful Summer and don't forget about #tiipiitime.

Rated 4 out of 5 stars

Tiipii Classic DayBed Set ( Large)

Purchased Tiipii Classic Bed Set which included, Bed, Net, White Stand & Poncho... arrived just three days later.

Positives are that the bed overall look is fabulous, looks great in the garden, extremely stylish.

Negatives so far are that the Poncho was not delivered with the rest of the items and I’ve received no notification from Tiipii as to when I can expect to receive it. The white power coated metal Stand does have some discolouration and marking especially on the Crown Area.

So all in all it looks great but close up not so great for the price paid.

23 May 2020
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi Brad,

Thank you for your review. We apologize for the delay in your Poncho arriving, we are trying our best to keep things as normal as possible during COVID, but, we should have kept you in the loop. We are always trying to learn more and support our customer base as well as we can, thank you for your honesty.

In regards to discoloration and markings, that is not up to our standards! Our Customer Service team will be in contact with you on the email you used to purchase.

We will get this sorted out!

Thank you!

Rated 5 out of 5 stars

Love my Tiipii!

Love my Tiipii!
I purchased my Tiipii from Cuckooland and I absolutely love it. After reading a review were someone had difficulty putting their bed together I was a little worried, however, I'm a middle aged woman and I put mine together, complete with stand in around 30 minutes after finishing a heavy night shift at the Hospital!
I love it, it's such a peaceful place.A great way to relax rest and recharge. It is expensive as a complete kit but it has truly helped me to step off a stressful world.
It is well made, there is plenty tension in the base, so very little sagging. The material is strong and has a quality feel about it. The maximum weight it can take is 40 stone...so very sturdy.
It is absolutely mine and the dogs favourite space

10 May 2020
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Thank you so much for your wonderful words. We appreciate it and are so thrilled you are loving your TiiPii Bed.

Rated 5 out of 5 stars

BEST PRODUCT EVER

The tiipii bed is way better than I could have imagined. We put it up in our home as soon as we got it and it’s been our hangout spot every day. Now that it has warmed up we have it outside and it’s been so nice to relax and enjoy the fresh air but feel like I’m laying in bed. 100% recommend to ANYONE looking for a little slice of heaven!

8 May 2020
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Wow thank you! Our goal is to create a slice of heaven in your home, we are so happy to hear that we have provided that! Cheers!

Rated 5 out of 5 stars

Feels like a resort in my backyard!!!

In love!!!! I recently bought a tiipii to lounge in my backyard during lockdown. Best decision ever!!!! Absolutely love it. Gives you that resort feeling and is really well made. Delivery was fast, great customer service, arrived in 3 days. Been working on my laptop and playing some tunes. Love the white see-through net as feels like a sanctuary. One night we set up outdoor cinema and all kicked back in it. Was awesome fun!!

8 May 2020
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi Genevieve, This is amazing. Thank you!

Rated 1 out of 5 stars

Horrible costumer service- still waiting for goods

Unfortunately my experience with Tiipii Bed is not the best:”. In short still don’t have my goods and costumer service is close to non excising. Purchased last Sunday 5 April 2020. The website clearly stated that new stock arrived 1st week of April so though it would be dispatched on the week of the 6th April. Tried to call the number on website - no answer. Send and email from their form on their website- no answer. So in a desperate attempt I send them a DM via Instagram whit h was answered to but than again no more answeres. So I contacted PayPal to open a dispute. Suddenly an answer back on Instagram. Finally on Wednesday 8th April customer service touches base with me saying my order was processed, checked and ready for dispatch that week. Being skeptical I asked if that meant it would be send before Friday- hold and behold no it didn’t. Got another email saying sorry it won’t as due to covid warehouse has restriction and it will be send early the following week- even though he had just written saying it was ready and would be shipped! I wrote Tuesday 14 April (as Monday was Easter) and still empty promises and no goods shipped. When spending hundreds or thousands of £ with a company this is absolutely disgraceful and really appalling. The worst part, the company doesn’t even seem to care...

15 April 2020
Unprompted review
TiiPii Bed logo

Reply from TiiPii Bed

Hi Melissa,
We are very glad to hear that you are now a happy TiiPii customer.

The issues you have mentioned arose at the beginning of COVID-19, as we transformed into a fully remote work environment we had a few bumps in the road.

We apologize for any delay in communication and look forward to you amending your review!

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