Starting a new business is time consuming and stressful. Tide have really made the process easy and I was ready to send invoices and receiving payments within a day. The business is also growing its... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was assisted by Varun Singh a business advisor with Tide. He called me when I was unable to take the call but he was patient and ararmged a time to talk with me. I was still busy and I was not inna... See more
I had a great experience with the Tide Support team. My account had been compromised, and my card was changed and the account paused for a few days as a precaution. The team handled everything profe... See more
⭐️⭐️⭐️⭐️⭐️ I had a complex and stressful issue regarding a disputed payment, and I wanted to share how impressed I was with the support I received from Tide’s Payments team. A special than... See more
Company replied
Company details
- Bank
- Alternative Financial Service
- Business to Business Service
- Eftpos Equipment Supplier
- Financial Institution
About Tide
Written by the company
Tide supports a community of over 1.5 million small businesses and is on a mission to be the leading all-in-one financial platform that saves you time and money. Whether you're just starting or looking to grow and scale, our business accounts are designed to help you at every stage of the journey.
Open a Tide business account and manage your finances 100% online. You'll get:
- No monthly fees 💸
- FSCS protection up to £85,000
- An instant access business savings account
- Built-in accounting software & invoicing
- Simple payment solutions
Zero fuss, one platform. Join Tide today and be a part of one of the UK's fastest-growing fintechs.
Apply online to open your business bank account in minutes!
Tide Plus: the account for growing businesses
Written by the company
- Upgrade to Tide Plus and unlock extra features
- Tide Plus is the perfect account as you scale up. Enjoy priority phone support, a 24/7 legal helpline, 20 free transactions per month and one free expense card for a member of your team.
Set up your company for just £14.99
Start your company and your Tide account in one g
Register your company and open your Tide business account at the same time. It’s fast, secure, and only £14.99 – instead of around £100 via Companies House.
Contact info
United Kingdom
- hello@tide.co
- tide.co
4.4
Excellent
34K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Praveen explained how the onboarding…
Praveen explained how the onboarding process would go and how he could help speed it up
28 April 2026
Reply from Tide
Hi, Fiona. Getting set up shouldn't be a waiting game.
We love that our team could map out the journey for you and hit the fast-forward button on your application.
Welcome aboard, and thanks for the fantastic 5-star rating.
I was having issues with a large…
I was having issues with a large payment and was worried Tobias reassured me kept me calm and went out of his way to make sure my requests were handled. Even after speaking with him I’m now willing to stay with Tide very professional and gives proper information rather than sending you in circles !
28 April 2026
Reply from Tide
Hi, Chibueze. You are right, moving large sums of money can definitely be a handful.
You knowing our team managed to put your mind at ease and sort everything without the runaround is a huge win.
We believe in straight answers, not sending you in circles. We're thrilled that this experience convinced you to stick around.
Huge thanks for the brilliant 5-star review.
Varun Singh was very helpful with…
Varun Singh was very helpful with setting my account!
Excellent service!
28 April 2026
Do not like this one bit
Do not like this one bit, hard to use customer service, they withhold payments so can’t receive them and say it’s because of FSC and checking security etc, takes 3 days for card payments to transfer into the section where I can withdraw the money unless you pay, hard to understand anyone in customer service and if you are not careful you could spend a lot every month for nothing, shutting my account as soon as I’m allowed the payment someone has sent me,
28 April 2026
Unprompted review
Reply from Tide
Hi, Hersey. It’s clear that this situation has caused unnecessary frustration.
While 3-days is the standard processing time for payments, we get that some times when you're in a rush it can feel like forever.
As you mentioned, we're required to make some checks from time to time, to keep accounts safe. You can find out more about this here: https://www.tide.co/help-centre/routine-reviews/
Please know that it's never our intention to leave you guessing for answers.
We’ve emailed you to request your company details under "Request for information about your experience."
Once we have that, we’ll go through everything thoroughly and make sure to address your concerns internally.
What a pleasure to speak with Stella.
Stella was so knowledgable. She answered everything politely. She was a pleasure to speak to.
28 April 2026
Unprompted review
Amazing and informative agent
The agent i spoke to was very nice and informative. She was very understanding and explained the offers in a well mannered way.
28 April 2026
Reply from Tide
Hi, Kaween. We're so glad to hear that our team was able to walk you through the offers so clearly and kindly.
Providing understanding and informative support is exactly what we strive for every day.
Free upgrade
Varun called me to offer me a free 3 months trial of a new smart account which is basically upgrading my free account so I pay no transaction fees and get all the upgraded benefits including a better rate on my savings. I got a free e-sim and a new telephone number to associate with my business which was great all for £12 a month after the trial which i think is a very good deal. He was very informative and friendly. I have chosen to accept the trial and try the features for the next few months to see if it works for me.
28 April 2026
Reply from Tide
Hi, Rowena. It's fantastic to hear our team could walk you through all the perks of our upgraded accounts.
We really hope you enjoy test-driving the new features, especially the e-sim and boosted savings rate, during your free trial.
Shreya kalwa was able to help onboard…
Shreya kalwa was able to help onboard me and get all my questions answered in a timely fashion. Very professional!
28 April 2026
Reply from Tide
Hi, Zain. It’s brilliant to know that your onboarding was smooth and that the team could get all your questions answered quickly.
Thanks a million for the stellar 5-star review.
Stephen mackenzie was very helpful with…
Stephen mackenzie was very helpful with a fraud case and sorted things out
28 April 2026
Reply from Tide
Hi, John. We're relieved to hear the team was able to step in quickly and get everything sorted for you.
Keeping your business and your account safe is our absolute top priority.
Harry was really helpful
Harry was really helpful, he was quick with getting my account set up for me it’s simple to use and just as useful
28 April 2026
Very unprofessional and terrible support
CAN'T FIND 0 ⭐️ FOR TIDE BANK.
Very unprofessional and disappointing support. They advertised a package claiming they would register a company through Companies House for £24.99, without clearly explaining the actual Companies House fee.
I signed up based on this offer, but the process took over a week, despite their app stating it would take only 5 minutes. During this time, their communication was poor and unprofessional whenever I tried to get updates.
Overall, this was a frustrating experience. I would not use their services again and would not recommend them to others.
27 April 2026
Unprompted review
Reply from Tide
Hi, Numan, that doesn’t sound like a great experience at all.
We'd like to make you aware, that the standard fee for incorporating a business via Companies House is currently £100. With our Company Registration service, you can easily set up a business and a bank account in one go for just £24.99, with no added costs. You can find more information here: https://www.tide.co/company-registration/
While most accounts are typically opened within minutes, in some cases we may need more time to process an application. We know how frustrating this can be, especially if you're eager to get your business started. Still, we always aim to keep you updated even if delays occur.
This doesn’t reflect the experience we want for our members and we'd like to look into it for you. We’ve just sent you an email via Trustpilot titled “Request for information about your experience”. Once you reply, we’ll make sure to do so with priority.
Really like the customer support and the way they handled the queries
Really like the customer support and appreciate using actual humans rather than ai for support
27 April 2026
Unprompted review
Starting a new business is time…
Starting a new business is time consuming and stressful. Tide have really made the process easy and I was ready to send invoices and receiving payments within a day. The business is also growing its services to provide some convenience that matter which is not necessarily bank specific. I have an account manager who is available to me should I need nay help and so far I've only asked one qquestion which was quickly resolved. Well done Tide.
28 April 2026
Unprompted review
Reply from Tide
Hi there, thanks for sharing your feedback with us.
We're glad to hear you were able to get started both quickly and easily - just the way we intend it to be. We're always looking to grow and expand our services by helping our members make the most of their accounts and we're happy to support you along your business journey. Feel free to message us via the in-app chat if you ever need help with anything.
Reply from Tide
Hi, there. Upgrading your account should always be a breeze, so it's brilliant to hear our team made the chat so easy and helpful.
Enjoy the new features, and thanks a bunch for taking the time to leave us such a lovely 5-star review.
Good Bank for business accounts
Good app for the business. Easy to open the business account. Varun is very helpful and explained the product well. Services are good so far. Thanks
28 April 2026
Reply from Tide
Hi, Prakash. We’re pleased to hear you’re enjoying the app and that opening your account was a breeze.
Thanks for choosing us for your business and for taking the time to leave such a wonderful 5-star review.
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