Tide Reviews 33,879

Varun was very efficient, quick and informative, it was such an easy process.

Shay was very helpful in assisting me with my issue.

I had conversations with namrata. That person helps me a lot for cancelling my membership. I really appreciated its efforts.

Shay was helpful and polite, resolved my query

If you are serious about your company’s structure and your personal privacy, avoid using Tide for company formation. While they market convenience, their system is incredibly automated and rigid. Also they're customer service response rates are awful - you'd be lucky to hear back within 4 hours.

I found it impossible to customize my share capital (they restrict you to just one share, which is useless for future planning) and, most concerningly, their system offers no flexibility regarding privacy. They would not allow me to remove my middle name or shield my residential address, which is a major security and brand concern as these details become part of the public record forever.

I wasted a significant amount of time trying to work within their 'one-size-fits-all' box. I switched to Capital Office Ltd and the difference was night and day. They provide a truly bespoke experience, affordable packages, and prestigious London addresses that actually protect your privacy. Don't settle for a bank's automated sidebar service; go to the experts at Capital Office instead.

Easy conversation with Tommy and resolved issue in 5 mins.

Rito is a great seller, got the smart plan in the end

Customer support is essentially non-existent. I received my first payment into my account with no issue, but the next two payments—meant for materials—have been held with no proper explanation.

When I finally did get a response, I was told the payments are “being processed,” but it’s now been well over 48 hours. That’s simply not acceptable—processing should not take this long, especially when it’s affecting my ability to run my business.

There’s no clear timeframe for when the funds will actually be released, and getting in touch with support is nearly impossible. I sent a message over eight hours ago and received no reply. You can’t open another chat, and the phone lines go unanswered.

It’s incredibly frustrating—how is anyone supposed to operate a business without access to their own money? The lack of communication, delays, and poor support make this a very unreliable service.

⭐️⭐️⭐️⭐️⭐️

I had a complex and stressful issue regarding a disputed payment, and I wanted to share how impressed I was with the support I received from Tide’s Payments team.

A special thank you to Sardar Satvinder Singh, who handled my case with exceptional professionalism, clarity, and care. He took the time to properly understand the situation, guided me through what was needed, and ensured my query was handled efficiently and fairly.

What stood out most was his responsiveness and the way he communicated throughout clear, supportive, and genuinely helpful during what could have been a very difficult situation.

It’s rare to come across such dedicated and attentive customer service, and it made a huge difference. I’m very grateful for his assistance and for how smoothly everything was resolved.

Thank you

The agent was very patient and helpful
Very good chap to talk to.
Thankyou

I had an excellent support from Mary from the finance team. I really appreciate the support to solve my issue.

Great support and easy to use

I work with Tide with another business I run and it's a brilliant service, with an excellent support team. I needed to activate a new account from a company formation and the process was smooth and easy to follow. Daniel and the BD team did a brilliant job helping me through the set up and matching the plan for our needs. Highly recommended if you are looking for a business bank account, and well done to all at Tide for a great service!

Was a great help and very clear with all information needed

Tommy was excellent and very patient in solving my numerous queries

Some times they block account and I don t receive money from my customers and tou must wait 3 days to unlock your money in account. Big dislike

Olivia Grace helped me a lot and went above and beyond!

I had an excellent experience with the Tanoy bank staff. He was very professional, patient, and very helpful throughout the entire process. His clear communication and positive attitude made everything easy and stress-free. Truly appreciated the outstanding customer service.
Regards
Zahra