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Tidalvape Reviews 168

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TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and welcoming demeanor, often highlighting specific individuals for their exceptional service and positive attitudes. Many reviewers appreciate the staff's knowledge and ability to recommend products that perfectly match their needs and preferences, making the shopping experience pleasant and efficient. The service provided is frequently described as excellent, with consumers noting the friendly interactions and overall positive atmosphere in the stores. However, some customers also noted issues with staff at certain locations, where they felt pressured to upsell products, creating an uncomfortable environment. There were also instances where staff seemed disengaged or unhelpful, and a few people reported problems with product returns or exchanges, feeling that their concerns were not adequately addressed.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and friendly... See more

Product

Users describe positive interactions with product, noting that they are exactly what customers need and are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service within Southampton Shirley's Tidalvape shop, especially to Shane and Co sorry forgot gentlemans name begins S. Great advice giving very welcoming and polite helped us to purchas... See more

Rated 5 out of 5 stars

I go into the Gloucester store pretty frequently and am always greeted by Ames. She is always all hands on deck with helping myself and my husband with all of our vaping needs. On most occasions i won... See more

Rated 5 out of 5 stars

The staff are always super helpful and polite. My order is always ready to collect each month and I can collect from 2 different stores depending on my preference. Wouldn't shop anywhere else for my... See more

Rated 5 out of 5 stars

I’m a customer of tidal vape in romsey and every time I go in i am greeted with only smiles and polite service! Connor and Brandon are so lovely. Special thanks to Connor who was amazing when my grand... See more

Company details

Written by the company

Flavour experience is our passion. Our aim is to bring to you the best brands and flavours from all parts of the globe, as any delicatessen would strive to achieve. We will actively seek new products, to offer you the first opportunity to experience innovation in the industry. We will seek organic products where we can trace the origin of their ingredients and help you understand our suppliers story.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

168 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Hythe Tidal Vape. Big thumbs up.

I recently visited the new Hythe Waterside shop and was very impressed with the range of mods and juices available, also the helpfulness of the staff in choosing a new mod. Carl and Pete were very thorough in finding out what I actually needed and would suit me best as opposed to selling me any old thing. Definitely the best experience I have received and also thanks for the free samples 👍 Definitely worth a visit.

17 December 2021
Unprompted review
Rated 5 out of 5 stars

I have had only good experiences…

I have had only good experiences dealing with this company. Both in the Chandlers Ford store and online.
Recently I dropped my e-cigarette and the glass tank smashed. I ordered on line what I thought was a replacement. I called them to see if I could collect from the store but unfortunately Chandlers Ford didn’t have it in stock. When they heard how urgently I needed it, It was delivered to my door 2 hours later. Amazing service.
Unfortunately I had ordered the wrong one and had ripped the box whilst getting it out. No problem they said just bring it back to the store and we’ll swap it over.
Fantastic, they really went the extra mile for me and therefore I would completely recommend them to anybody.

8 February 2021
Unprompted review

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