TicWatches Reviews 3

My Ticwatch Atlas is perfect. I can make recieve calls, use and reply to messages and WhatsApp directly from the watch. Use maps offline. All the health stats and the app is great. Long battery life. I've I've come from galaxy watch and use the watch with my samsung smartphone. Perfect and great service. Thank you.

Mobvoi sells Ticwatch, a big heavy Chinese smartwatch.
In 2021, after exchanging several emails with the company regarding waterproof rating and pending update of the OS to Wear OS3, the current smart device operating system, I purchased their flagship watch. That is the Ticwatch 3 pro ultra with GPS which cost over $250 in November of 2021. The list of features is impressive, including Google Assistant, Health tracking features with GPS tracking, the ability the receive texts, email, and notifications, the ability to make and receive phone calls from the watch, and a 3-day battery life.
The ability of the watch to achieve these claims at this time is very poor.
I was promised a wear OS update to version 3 by the end of the year (2022), but that date has long passed, and Mobvoi does not respond to email, Facebook posts, or other contact methods if that contact involves Wear OS3. The reason this new watch OS is critical is that the old version, Wear OS2, will no longer be supported as of early summer. Most of the features touted no longer work, because application developers no longer support the old OS, and because of unresolved bugs in the old OS. Since it will soon no longer be supported, those bugs will not be resolved.
A GPS bug causes the phone to discharge in a day, even if it is not used. The "workaround" is to disable the GPS and turn off Bluetooth and WiFi, causing a majority of any still functional features to stop working.
The last monthly security update for this watch was released in October of 2021. There have also been no system updates for many months.
Mobvoi acts dishonestly and is disrespectful to their customers. They continue to sell this watch as their top offering, knowing of all of these issues that render the smartwatch nearly useless for many or most of its advertised features.
I STRONGLY advise you to steer clear of Mobvoi and their products due to the lack of functionality and the utter absence of customer service.
Caveat emptor!

DO NOT TRUST TIC WATCHES USA/TICWATCHES.COM. Your order will never arrive. TicWatches.co.uk seems to be a legit website but .COM is not. The shopfront in this business' photos also appears to be a photoshopped version of the Tic Watches' UK's shop in Darlington... (edit: Google has now removed this listing from Maps)

I ordered for delivery to Australia from their website in September 2022 for my partner's birthday in mid-October. I promptly received an email from them stating they wouldn't be able to deliver it until a few days before my partner's birthday and I said that would be fine.

However, since then, I had to chase them up multiple times every few weeks to ask for an update on the order. Each time, they apologised and provided an excuse, then promised it would be with me soon by a certain date. Each time, that date would roll past and still no email with tracking, no update, NOTHING. They would not even email me to update me about why it had been delayed again, they would only communicate when I sent follow up emails.

In December, when it still hadn't arrived, the excuse they gave me was that the watch box had "sold out" unexpectedly - however it was still showing as "in stock" on the website with a delivery timeframe of 3-5 days. I had been waiting two months by this point and was (am) very frustrated. I was finally able to get a refund last week, 3 months after I ordered and I am now having to purchase my partner's (much belated) gift elsewhere. WASTE OF TIME, TERRIBLE CUSTOMER SERVICE. I would rather spend $200+ more for the same item elsewhere.