The platform is great. I only gave it a 4 star because i would love if there was an easier way to send out multiple QR codes for one ticket; like the buyer being able to add names and then being sent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been impressed with ticket tailor so far. Creating events felt quite intuitive and there were some great features and settings that enabled me to get the event listing to suit my event really w... See more
Company replied
Ease of Use for both admin and customers, Design and website integrations. Many Great Features! Would love attendees to be able to transfer tickets to different events without issuing a refund and rep... See more
Company replied
Setting up my ticket shop was an absolute breeze. Configured in seconds flat and already loads better than what I was using before, plus all the proper controls, reports and bells and whistles you’d e... See more
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Company details
Written by the company
Ticket Tailor is the world's most-loved ticketing platform, trusted by over 73,000 Event Creators across 120 countries. We make it simple and affordable to sell event tickets online, thanks to industry-leading low fees and high-quality, 24/7 support. Last year, our platform processed 24.5 million tickets for events of all shapes and sizes – from the UK’s only floating puppet theatre to pick-your-own tulips in Amsterdam, and sell-out Santa’s grottos in the US. Users can choose between Pay as you sell, or buying credits upfront to save (from as little as 20p/25c per ticket). We also offer 50% discount for charities, and low-price tickets, as well as discounts for B Corps, PTAs, and not-for-profits. And if your tickets are free, so are we. Once a box office is up and running, events are totally customisable, and we offer a huge range of robust features that all come as standard. Think easy product upsells, handy integrations, and a free Check-in app with in-person ticketing, for starters. As an independent business, we don’t have profit-hungry shareholders to answer to. This means we can choose exactly how we grow. To us, empowering our diverse range of Event Creators through simple and affordable ticketing is worth its weight in gold. But we also strive to make sure that every single ticket sold has a positive impact on our team, our planet and in our communities. We call this Growth on Purpose. We're carbon neutral (having offset our entire history of emissions across all three scopes), donate 1p to climate causes for every ticket sold through our Penny for the Planet initiative, and we're proudly a certified B Corp, joining a global community of businesses putting people and the planet first.
Contact info
Ticket Tailor, Unit 219 Mare Street Studios, 203-213 Mare St,, E8 3LY, London, United Kingdom
- hi@tickettailor.com
- tickettailor.com
4.4
Excellent
724 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy for non-profits
This platform is so easy to use from design to event. We had a family night at our Head Start program and the process for our parents and staff was efficient and entry to our event went wonderfully smooth. Bonus that we did not have to use any of our budget on ticketing!
7 May 2026
Unprompted review
Reply from Ticket Tailor
We're all about helping you put your budget where it matters most. Glad to hear the event went smoothly!
So easy to use
11 May 2026
Unprompted review
Reply from Ticket Tailor
Thanks so much for the awesome review, Ian! 😊
would like to pay less fee to be…
would like to pay less fee to be honest...
2 May 2026
Unprompted review
Reply from Ticket Tailor
Thank you for the honest feedback! 🙏 We totally understand - nobody likes fees! We work hard to keep our pricing as low and transparent as possible, and if you're selling at higher volumes there may be better rates available for you. Feel free to reach out to our support team and we'd love to see what we can do! 😊
An absolute joy to use
Setting up my ticket shop was an absolute breeze. Configured in seconds flat and already loads better than what I was using before, plus all the proper controls, reports and bells and whistles you’d expect in the back end. Great customer service too, with questions answered very quickly 24/7
2 May 2026
Unprompted review
Reply from Ticket Tailor
Nick, this made our day, thank you! 🙌 So glad the setup was a breeze and everything's hitting the mark. Welcome to Ticket Tailor, we're excited to be part of your events! 🎟️
Its really easy to set up events
Its really easy to set up events. I use it for free and paid for event's. The customer service is top class. I would recommend ticket tailor to other buisnesses.
1 May 2026
Unprompted review
Reply from Ticket Tailor
Thank you so much, Christine! 🙌
Really glad Ticket Tailor is working well for both your free and paid events. We'll pass your kind words on to the support team too! ⭐
We appreciate the recommendation and look forward to helping with many more events! 🎟️
Beware if you're a consumer. 404 and 504 errors abound
It looks as though most of the positive reviews here come from event organisers, who, regardless of the state of tickettailor's backend, still receive their money at the end of the day, so they're happy.
As a mere serf trying to purchase a ticket in a high-interest event, the experience is quite different. After doing everything right - opening the purchase link on time, redeeming my access code, etc. - I was met with a 404 not found error. After managing to navigate through that, I went from 11th in a queue and through to a ticket purchase page before facing a 504 gateway timeout splash screen which forced me to refresh and lose my place. Thanks a ton, guys! I am utterly astounded that in the year 2026, companies like these don't effectively scale their backends for traffic BEFORE high-interest sales events are launched. It's just astounding.
1 May 2026
Unprompted review
Reply from Ticket Tailor
We're really sorry to hear about the experience you had while trying to buy a ticket. Missing out on a popular event is gutting, and we completely understand the frustration.
We actively monitor performance on our side for all events hosted on our platform. To be transparent, we haven't experienced any recent outages on our end, but we'd love to look into your experience further.
Could you reach out to the event organiser and explain what happened? They'll be best placed to advise on anything event-related, and can share an error report with us directly so we can investigate properly.
We'll keep working closely with organisers to support the best possible experience for customers.
We hope you still get the chance to grab a ticket! 🤞
Awful experience with repeated website…
Awful experience with repeated website crashing that led to me being unable to secure a ticket, despite being at the front of the queue
1 May 2026
Unprompted review
Reply from Ticket Tailor
We're really sorry for the experience you had while trying to buy a ticket. Getting through a queue only to hit an error is incredibly frustrating, and we completely understand your disappointment.
We actively monitor everything on our side for events hosted on our platform, with each event being managed and configured solely by the event organiser.
We don't believe there were any recent outages on our end, but we'd love to investigate your specific experience further.
Could you reach out to the event organiser and explain what happened? They'll be best placed to advise on anything event-related, and can share an error report with us directly so we can look into it properly.
We consistently work closely with organisers to support the best possible experience for ticket buyers.
We hope you still manage to get hold of a ticket! 🙏
Best Ticketing Company Ever ... been with them for 3 years !!!
I’ve used several ticketing platforms over the years, including Ticketmaster, Eventbrite, and DesignMyNight, and I can confidently say that Ticket Tailor stands out as the best.
I’ve been using Ticket Tailor for over three years now, selling close to 9,000 tickets annually, so this review comes from genuine, long-term experience. Their pricing model is one of the biggest advantages, while many competitors charge around 10% of the ticket value, Ticket Tailor uses a simple fixed fee (around 25p per ticket + your chosen processing fee company), and even offers better rates depending on your volume.
Another thing I appreciate is their transparency. Unlike other platforms that claim to “promote” your events (but mainly drive traffic to their own sites), Ticket Tailor focuses purely on providing a reliable and efficient ticketing service.
On top of that, they’re a certified B-Corp, and the platform itself is packed with useful features including a robust membership system, a highly customisable widget builder, and multi-checkout functionality.
Customer support has been exceptional. They offer 24/7 assistance, and I’ve personally received responses even when emailing at 4am, which is genuinely impressive.
They also conduct annual check-in Zoom calls, which shows they actively care about improving their service. During my last call, I mentioned wanting to switch payment processors from Stripe to Square for better rates. They took this feedback seriously and even discussed implementing Apple Pay and Google Pay something many users have been requesting. An email was just sent today, saying this is currently in progress and being implemented next month.
More recently, they also helped me set up a secondary box office, matching my PAYG rate, which allows me to separate my football and live music events. That level of flexibility and support really sets them apart.
Overall, I couldn’t recommend Ticket Tailor more highly.
21 April 2026
Unprompted review
Reply from Ticket Tailor
Nolan, thank you so much for this incredibly detailed and heartfelt review! 🌟 Three years and close to 9,000 tickets a year - that means the world to us, and we're so glad we've been part of your journey.
It's wonderful to hear that our pricing, transparency, and support have made a real difference for you. That 4am email response is exactly the kind of team we strive to be! 😄
Thank you for trusting us, for your loyalty, and for taking the time to share your experience so generously. We can't wait to keep growing with you! 🙌
So far so good
22 April 2025
Unprompted review
Reply from Ticket Tailor
Thanks for the awesome review! 😍
Reply from Ticket Tailor
Thank you so much for taking the time to leave us a review 🌟 We really appreciate your support 😊🎉
Seamless
Extremely easy to use with seamless integration into various payment methods.
11 April 2026
Unprompted review
Reply from Ticket Tailor
Thank you so much for the great review, Tom! 💛✨
Tara best customer service award!
Was trying to do some calendar embed stuff and things weren't working and via their AI chat, it directed me to a real person (Tara!) within minutes who was super helpful. I can't identify her in any way other than Tara but if you review reading people from ticket tailor see this, I hope she gets some sort of something because she was so helpful and kind!
13 April 2026
Unprompted review
Reply from Ticket Tailor
Hi Jake, wow thank you so much for your incredibly kind words! It really means a lot to hear that you had such a positive experience. We’re so glad Tara was able to help get everything sorted quickly and kindly for you. We’ll make sure your feedback is shared with the team 😊 Thanks again for taking the time to leave this lovely review!
First event with Ticket Tailor done. Efficient and Works.
I am a new promoter and I have started using ticket tailor and recently just done my first event. They are more generous with fees, offers and growth on their platform than other big contenders like Eventbrite. I moved over to save money initially, now I am staying due to the great tools and potential this platform has. I will be hosting my next event with tickettailor.
8 April 2026
Unprompted review
Reply from Ticket Tailor
Thanks so much for sharing this, and congrats on your first event! 🎉
If there’s anything that would’ve made your experience a full 5 stars, we’d love to hear it - always keen to keep improving. Looking forward to supporting your next event! 🚀
Their website is broken
Their website is broken, and they have NO way to contact them directly about this (which is probably why it stays broken). They try to direct people to the sellers, even for matter that are theirs. DO NOT USE THE WEBSITE from a desktop browser, they do not test their webpage. It appears to only work on mobile browsers.
I tried to book tickets for a popular event, and so it came up with:
You are in the queue. This page will automatically refresh, please do not close your browser.
This is a lie. The website never refreshes. If you manually refresh you get pushed further back in the queue. While waiting I was able to book tickets fine through the website on my mobile phone. Because of waiting I didn't get the tickets I wanted, as they had sold out by the time I tried a different route.
If you are an event organised and want happy customers, use a different ticketsite. They won't ever fix it because there's no way to report issues.
7 April 2026
Unprompted review
Reply from Ticket Tailor
Hi, thanks for taking the time to leave this review. We're really sorry to hear about the experience you had.
A few things we'd like to address honestly:
We have 24/7 human support available via our website and email, and we're very responsive to issues. We hear you that it can feel frustrating to be directed to an event organiser as a first step, but this is genuinely the most effective route - we work directly with event organisers meaning when they raise issues with us we have the context and information needed to support their ticket buyers. With over 80,000 Events Creators on the platform understanding the specifics really matters and this is the most effective way for us to solve issues that may arise in a ticket buying experience. That said, we're always reachable and happy to help buyers too.
Our platform runs smoothly on both desktop and mobile browsers, so we were concerned to read your experience. What we think actually happened here was that for some specific buyers (yourself included), we spotted the queue page wasn't auto-refreshing correctly. We identified this quickly and it's now been fixed. We're also reviewing the wording and overall queue experience to make it much clearer for buyers what's happening, so it doesn't feel like you're just staring at a screen.
We take feedback like this seriously, and your experience directly contributed to us reviewing the queue experience. Thank you for that - even if it wasn't the experience you deserved.
Reply from Ticket Tailor
Thanks so much for your lovely feedback, Alyce! 😊 We’re really glad to hear setup was a breeze for you — that’s exactly what we aim for 🙌
The check-in app made the day of the…
The check-in app made the day of the event easy and smooth! Love it.
28 March 2026
Unprompted review
Reply from Ticket Tailor
Thanks so much for sharing this, Kristin! 😊 Really glad to hear the check-in app helped make your event day smooth and easy to manage. Let us know if there's anything we can do to make the experience better 🙌
Ticket Tailor has a great UX for…
Ticket Tailor has a great UX for vendors creating events as well as ticket buyers. Love it.
14 March 2026
Unprompted review
Reply from Ticket Tailor
Thanks Thanks so much, Stephanie! 😊 We’re really glad to hear you’re enjoying the experience on both sides - creating events and buying tickets. That’s exactly what we aim for, so it means a lot to hear this 🙌
Reply from Ticket Tailor
Thanks, Jeff! 😊 Glad you found it easy to set up your event. If there’s anything we can do to make that experience even better, we’d love to hear your feedback 💬✨
Ticket Tailor is a game changer for our…
Ticket Tailor is a game changer for our events.
We are able to get information out to ticket holders, alter ticket questions based on buyer or attendee, and make edits on our end after the fact. We are super thankful for this program.
18 March 2025
Unprompted review
Reply from Ticket Tailor
Thank you so much for the kind words! 🙌 It’s great to hear Ticket Tailor has been a game changer for your events.
Wishing you continued success with your events 🎉😊
Easy to use
Easy to use and really helpful support. Always able to answer any queries I have immediately.
16 March 2026
Unprompted review
Reply from Ticket Tailor
Thanks so much, Wend! 😊
Really appreciate you saying that. Glad it’s been easy to use and that we’ve been able to help whenever you’ve had questions. Always here if anything else comes up!
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