Two tickets were advertised for a show which stated the seats were sat together. I brought them and it turned out to be just one single ticket! I contacted support team ASAP but couldn’t actually get... See more
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See what reviewers are saying
Easy to use, and used many times, never had issues with any tickets bought on resale. Always a worry when see tickets available for less than face value, but again never had an issue
TicketSwap is my solution for last-minute tickets. Sometimes it's actually better to rely on it because people who bought it and cannot go will often sell it at an underprice. If the event organizat... See more
Used for both selling and buying and the security of the site is impecable, at least when the tickets can only be transfered through TICKETMASTER, haven´t tried it with PDF tickets.
Company details
About TicketSwap
Written by the company
Start using now to buy or sell tickets for concerts, festivals, gigs, clubs, theatres and other events.
There are no hidden fees and no unfair prices. Ticket sellers can only ask up to 20% above the ticket face value. TicketSwap checks the tickets listed on the platform, and verifies sellers and buyers to ensure safe transactions.
Why TicketSwap?
Help & Support
Help & Support
Why TicketSwap
Written by the company
- TicketSwap is a safe, convenient and fair place to buy and sell e-tickets for concerts, festivals, sports events, theatre and days out.
Contact info
Rokin 75, 1012KL, Amsterdam, Netherlands
- info@ticketswap.com
- ticketswap.com
4.5
Excellent
39K reviews
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Easy and fast way
20 March 2026
Eazy to find and pay for youre last…
Eazy to find and pay for youre last minute tickets :)
20 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Was completely ignored
I contacted them a week ago because there wasn’t any option to sell my VIP ticket. They said to raise the matter to their team, which would come back to me in two to three working days, which did not happen. I then kept messaging them on the help chat and was ignored. I emailed them, and I got the same "the team will come back to you in two to three days" (the concert was on that third day). I sent them yet another message, and only then did they finally add the option for my VIP ticket five hours before the start of the concert. Result: it didn’t sell (I had made the price lower than what I bought because I cared more about it not going to waste rather than the price). So, worst customer service experience.
20 March 2026
Unprompted review
Reply from TicketSwap
Hi Ileyna,
Thank you for taking the time to share your experience.
We’re very sorry to hear about the delay and understand how frustrating this must have been, especially with the event approaching. While we always aim to respond within the indicated timeframe, we are currently experiencing a high volume of requests, which can sometimes lead to longer response times. That said, we understand this is not the experience you expected.
We can see that your request was eventually handled and the option was enabled, but we regret that this happened so close to the event that it impacted your ability to sell the ticket.
We appreciate your feedback and take situations like this seriously as we continue working to improve our response times and overall support experience.
Kind regards,
Team TicketSwap
Never again
Never again - after buying faulty tickets on their platform and troubleshooting it for a MONTH they refuse to issue a refund. Their customer service team seem to be under water with refund requests due to the unprecedented number of scammers on the platform. They try to manage an imagine of a reputable platform ONLINE but they can't do anything about it.
Trust me, do NOT use them unless you want to lose your money, mess up you plans and then waste more time in endless discussions with their COMMERCIALLY INEPT staff.
1 March 2026
Unprompted review
Reply from TicketSwap
Hi Pet,
Thank you for taking the time to share your experience.
We’re sorry to hear how frustrating this situation has been for you. We understand how disappointing it can be when things don’t go as expected, especially when it involves an event.
We can confirm that your case has been reviewed by our after-sales team. In order to proceed with a refund, we require sufficient supporting evidence that the ticket was not valid or did not match the listing. Based on the information currently provided, we were unfortunately not able to confirm this, which is why the request was not approved.
We would also like to kindly note that we do not appreciate our support team being spoken about in this manner. Our agents are committed to helping users and do their best to assist every case as thoroughly and fairly as possible.
If you have any additional or new evidence that supports your claim, we encourage you to share this with our support team so the case can be reassessed.
Kind regards,
Team TicketSwap
Very simple and clear way to put the…
Very simple and clear way to put the ticket on sale without unnecessary steps.
I also have experience with buying tickets via TicketSwap, all good!
20 March 2026
The platform is very secure
The platform is very secure, it’s easy to upload the tickets, and you will receive your money immediately.
15 March 2026
Ticketswap had a ticket to a great show…
Ticketswap had a ticket to a great show I couldn't find anywhere else, and I was so grateful for the quick and easy purchase! It was a sold out event (Berlin Philharmonic) and I was so happy!
19 March 2026
Awful customer service
When everything goes well, it is a pleasant platform. But I have an issue now, and I cannot get an answer. I was promised 2-3 working days a week ago in the app, and a working day via email. Both have passed already. The multi-day ticket for the festival lacks two days plus the combi ticket part; therefore, it is not valid.
I would like an urgent solution, but I cannot reach anyone.
19 March 2026
Unprompted review
Reply from TicketSwap
Hi Judit,
Thank you for taking the time to share your experience.
We’re sorry to hear about the delay and understand how frustrating this must be, especially when you’re waiting for an urgent solution. While this is not the experience we aim to provide, we are currently handling a high volume of requests and are doing our best to respond as quickly as possible.
We can confirm that we have now replied to your emails and have also reached out to the seller regarding the issue with the ticket. Our team will continue to follow up on this and assist you further based on the information received.
We appreciate your patience and understanding, and we’ll do our best to help resolve this as soon as possible.
Kind regards,
Team TicketSwap
The ticket doesn't work
The ticket is under the seller’s name, and the event organizers require ID that matches the name on the ticket at the entrance. I will not be able to enter the event under these conditions. The seller should have known that resale was only allowed through the event’s official platform and not on TicketSwap. This means the ticket is not valid for me, and I was effectively scammed. Therefore, I request a full refund.
19 March 2026
Reply from TicketSwap
Hi Miguel,
Thank you for taking the time to share your experience.
We understand your concern regarding the name on the ticket. In most cases, the name on an entry does not affect access to the event, as ID checks are generally not enforced. For events where tickets are strictly personal and access could be denied due to a name mismatch, these are typically not allowed to be sold on TicketSwap.
We can also see that the ticket has since been successfully resold, which indicates it was accepted within the platform and by another buyer.
If you experienced any actual issues at the entrance related to the name on the ticket, we kindly ask you to share any supporting evidence with our support team so we can investigate this further.
Kind regards,
Team TicketSwap
Extremely poor verification process and…
Extremely poor verification process and support.
I uploaded both an official government-issued certificate of permanent address and a bank statement, and both were rejected without any clear explanation.
The address certificate is a valid legal document, including my full name, address, official stamp, and signature. Despite this, I only received generic copy-paste responses from support, with no specific feedback on what is actually wrong.
It is very clear that there is no proper manual review – everything seems to be handled automatically, without real consideration of the documents submitted.
This has caused unnecessary delays and wasted a lot of my time. For a platform that requires identity verification for payouts, this level of support is completely unacceptable.
If this is not resolved soon, I will have no choice but to escalate the issue further!
Very disappointing experience.
18 March 2026
Unprompted review
Reply from TicketSwap
Hi Kaolyan,
Thank you for taking the time to share your experience.
We’re sorry to hear how frustrating this process has been for you. We understand how important it is to receive clear feedback, especially when it comes to verification for payouts.
The verification process you are referring to is handled by our payment provider, Stripe. Their verification procedures are internal, and we unfortunately do not have direct control over how documents are assessed or the specific reasons for rejection. However, we can reach out to them to request more information and help move things forward.
We can confirm that we have already done so and have responded to you via the support chat with the next steps needed to complete your verification. Please follow up there so we can continue assisting you and help resolve this as quickly as possible.
Kind regards,
Team TicketSwap
Fantastic selling experience
An excellent experience selling tickets.
I put my tickets up for sale short notice as I had started with sciatica and would be unable to sit still in my front row seat for the full performance. As it was 48hours prior to the show the site I bought my tickets off wouldn’t resell so I looked for a site with good reviews. I am not great with computers/technology but the process of uploading my tickets to sell was very straight forward. My tickets managed to sell the night before the show and I received a confirmation email saying I would receive the money 5 days after. The money has arrived in my bank as promised.
All in all a straight forward stress free process.
14 March 2026
It was easier than create an own…
It was easier than create an own advertisement, and it was more safe.
18 March 2026
Terrible customer service and app…
Terrible customer service and app experience. Ticket wasn't release for 30 minutes after the money came out of my account and couldn't access the event. I've spent a week talking to AI chatbots with no actual customer agent engaging in my issues. Can't reccommend.
12 March 2026
Unprompted review
Reply from TicketSwap
Hi Darragh,
Thanks a lot for sharing this extremely frustrating experience with us. Firstly, we are very sorry to hear that you encountered an issue with your purchase. This shouldn't have happened. Our apologies for the possible inconvenience.
We have looked into your account and can see that you managed to open a conversation with your seller. That is a great place to start. Through this conversation, we can investigate with you and the seller what went wrong and how we can offer a fitting solution. We have a specialized department just for these cases. They will offer their assistance in the conversation when needed.
Unfortunately, due to high traffic, it could take a little longer before they get back to you. Just know they'll get back to you!
Thank you so much for your patience and understanding. Please let our support team know if you have any other questions, they'll be more than happy to help.
Kind regards,
Team TicketSwap
Ticketswap is 100% genuine and they are…
Ticketswap is 100% genuine and they are very fair with all of their customers!
18 March 2026
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