TicketSwap Reviews 38,546

The reviews must be bought because this company is a fraud, they ask for you to give them money according to some policy and they have 0 customer support so you’re trying to get in touch with them to understand why you’re being charged and you’re stuck talking to yourself. I sold tickets there more than a year ago, now they’re constantly emailing aggressively asking for my money? Did I loan them money? I believe they do this in order to get money from clients
I don’t recommend at all, stay away
EDIT: Thanks for the response, yes i have to speak with your customer support but they don’t answer. If there was a maximym price, and those are your rules, you SHOULD NOT allow a person to put a price above the one allowed. If not, you’re literally borrowing money. I don’t recommend anyone to sell anything here, i have never been this upset with any brand, ever

So quick to select your QR from Ticketmaster, being a 100% save and secure process, no inflated prices only 20% above original and you can reduce the price up to you :). Finally an app in which you can trust with your most appreciated concert tickets.
Thank you!

They let someone sell me a wrong / incorrect ticket. I brought it up to customer support and they barely responded and didn't see the return through. I ended up disputing the transaction with my bank but their support and my trust in them verifying tickets is in hell.

Easy, good prices, would use again!

Perfect. I sold my tickets

I sold here my tickets for Tame Impala in Lisbon and bought for Tame Impala in Madrid - everything went smoothly, the tickets are legit, the process is simple, I highly recommend. Tickets appeared via raffle 5 days before the concert, I am happy

There was a bug in the beginning, not allowing me to input bank info (to receive payment); but after it was fixed, selling my tickets was easy-peasy (and fast)!

Security and availability

Fradulant and terrible customer service.

I recently bought what appeared to be a ticket to a football match. It wasn't cheap, over £200. It turns out, the ticket was for the CAR PARK.

So far, only a "bot" has responded to my complaint. The promise of getting back to me, within 1 working day, was a lie.

Don't use these clowns. They sell fake products, their customer service is terrible and they facilitate fraud.

Simple and straightforward

So easy to use

Great time, great people!

I sold a 100% valid Disney ticket for The Greatest Showman. My buyer got in, but @TicketSwap rolled back the sale with ZERO explanation. Now their automated system is harassing me for a £62.70 refund! I provided the original PDF and official Disney proof over a week ago, but customer service is completely ignoring me and only sending automated template replies. This is absolutely unacceptable and bordering on a scam. I demand a human review immediately!

Bought 2 tickets yet Only one ticket was transferred. A lack of means to contact the seller

I recently had a concert cancelled and spent the past month dealing with the aftermath across four separate TicketSwap transactions — two as a seller, two as a buyer. What followed was the most frustrating customer experience I've ever had, and I want to be specific about why.

When the event was cancelled, TicketSwap's entire response was to open conversations between buyers and sellers, paste a generic message that essentially said "figure it out between yourselves", and vanish. No refund policy. No guidance. No standard. Just users left to negotiate in a vacuum with no process and no one willing to fill the gap they created.

When I reached out to support, I was told explicitly — in writing — that "buyers receive an automatic full refund (ticket price + buyer fees)" and that I should not send money manually. A few days later, reversed: ask buyers to click 'Mark as resolved' and the after-sales team will handle everything. Buyers did that. Then reversed a third time: we won't be processing anything, sort it out privately. Three different instructions. No explanation. No apology. A chatbot unleashed into the wild with no oversight and no consistency — and a company that either doesn't know what it's telling its users, or doesn't think it matters.

I contacted support directly asking how the fee difference should be handled. Promised a response within 24 hours. Followed up three more times. A reply came twelve days later. It didn't answer my question. It linked me to the Terms and Conditions.

Of the four conversations I was involved in, TicketSwap stepped into exactly one — and even that message was ambiguous enough to produce two completely different interpretations. In the other three they never showed up. I ended up forwarding their own message myself. I even requested TicketSwap to call one of the sellers. They said they would. They never did.

When I raised a formal complaint with full documentation and conversation transcripts, the response was: the lower refund amount is correct, here's our Terms and Conditions, we hope this clarifies things. No acknowledgment of the contradictory guidance. No accountability for the misinformation. Between overpaying as a seller due to their chatbot's false promises and being shortchanged as a buyer due to their absence, I walked away out of pocket on both ends.

Across every single interaction, not once did TicketSwap acknowledge that anything on their end went wrong. No admission that their chatbot misled me. No acknowledgment of the twelve day silence. No recognition that their absence created the mess in the first place. Just policy, deflection, and a sign-off.

And their final response? They quoted their own cancellation instructions — the ones that promised refunds would be handled through their platform — as justification for why they couldn't help. The very process they promised, never delivered, and then hid behind. They called it a final decision and closed the ticket.

This is what they were defending: a system that allows sellers to receive a payout through TicketSwap, refund the buyer only the smaller amount they got from the event organiser, and pocket the difference — while the buyer absorbs every fee in the chain. TicketSwap is fully aware of this. They consider it acceptable. And when challenged on it, they don't just hide behind policy — they actively defend the broken system rather than acknowledge it needs fixing. That, more than anything else, is what this experience revealed.

Publicly, in their responses to complaints, they reply with sympathy and promises to improve. Privately, when it's just you and a support ticket, they send a T&C quote and a sign-off. That gap — between how they present themselves when the world is watching and how they actually behave when no one is — tells you everything you need to know.

I've been using TicketSwap for over three years. A platform that collects fees on every transaction, promises buyer protection, then vanishes the moment something goes wrong and hides behind fine print when challenged — doesn't deserve your trust or your business.

In the end, the system worked exactly as designed — collect the fee, and leave buyers and sellers to clean up the mess. You're paying for the promise of a fair, protected transaction. But when it counts, you're no better off than handing cash to a stranger. At least the stranger doesn't charge you a fee.

It had every angle covered...really clever.. good ai chat..