I have never been his unsatisfied with a ticket vender. I purchased my tickets January 30th, 2018 for a show in August. Usually I receive my tickets a week or so after purchase. When I didn't recei... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I got RIPPED OFF on concert txt at MORE than three times the average ticket price because I wanted to purchase in advance in case the show sold out. Tickets are NON-REFUNDABLE so shop around before yo... See more
TicketMagic??? You really need to vet who you allow to sell tickets on your site. It is YOUR reputations. As I was reading reviews and the replies you posted, you lay blame on the buyers and sellers... See more
After not receiving my tickets within a couple weeks of purchasing and my order saying it was processed I read all the reviews so I started to panic. A couple things to be aware of. My tickets were... See more
Company replied
Company details
Information provided by various external sources
Ticket Magic is your entertainment marketplace offering tickets for concerts, sporting events, theatre and more all over the world.
Contact info
Thompson Street 42, 06513, East Haven, United States
- 844-425-4548
- Support@ticketmagic.com
- ticketmagic.com
1.6
Bad
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Do Not Buy From this Company!!
Do yourself a huge favor and do not EVER buy tickets through this company. We purchased tickets to a recent U2 concert (months in advance) and they sold us invalid tickets through one of their ticket retailers. I am certain this "company" is a scam. It's been 2 weeks and we still have yet to see our "200% guaranteed" refund. When we called back to see what the hold up was on the refund, they said they haven't heard from the original seller and they would call us once they know more. If this company isn't a huge scam they have the worst customer service you could ever possibly imagine and that alone is reason not to buy through them.
3 July 2017
Unprompted review
Will use them again!
I can tell you after seeing the negative reviews on this vendor, I was really worried about my ticket purchase. From start to finish I received excellent customer service, reassurance and on time ticket delivery. We never even saw the seats we purchased because when we arrived at the venue, we were told we had been upgraded and moved one whole section down in the arena. Even better seats!!!! I am beginning to think that only people who have negative experiences post review, so I think these guys need a good one! Yes, their phone works as erroneously reported in a Hawaii news article and they are for real!
20 June 2017
Unprompted review
Reply from TicketMagic
Kimberly,
Thank you so much for you positive review! We appreciate you taking the time to share your great experience!
Worst Internet Purchase Experience in my Life
I would have given zero stars if that was an option. Ordered tickets, received confirmation without row or seat assignments. Called them for info, they do not provide, must call the "supplier." They are only a broker. Their website says "Money Back Guarantee." You have to search through several pages to see that tickets are non refundable. Their service reps claim that caveat is clearly stated on their website. Their service "manger" claims he is the top of the food chain, yet he's working call center at 9:00 pm (Central) what arrogance. Shame on them. They have no desire to provide customer service. I would firmly recommend you find a different broker/or better yet, a supplier. Terrible service, rotten experience.
31 May 2017
Unprompted review
Extremely rude customer service and …
Extremely rude customer service and prolonged delay in getting event ticket with no updates at all.
26 May 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.