Booking was straight forward and it meant we could skip the queue to buy tickets. However, it looks like the official site but isn't, so dont use this if trying to buy tickets direct. It took about 10... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The basilica is beautiful, and your ability to walk about and do what you desire inside is very enjoyable. The booking was slightly difficult from the main website as it did not tell you you did not g... See more
Company replied
Physical maps with suggested routes depending upon time and physical ability. Just viewing by phone is a pain! Also it should be clear that the gift store is just that on both levels. Booking proce... See more
Company replied
Beautiful art, but we only had a short amount of time. The audio guide for the one hour visit was laid out awkwardly…it had us backtracking on multiple occasions
Company replied
Company details
Written by the company
At TicketGo, we focus on providing a unique experience for our customers when planning their trips. We offer a wide variety of activity options so that our clients can customize their journey according to their preferences and needs. We strive to deliver exceptional service and high-quality customer support. Our team of tourism experts is always available to help customers plan their travels efficiently and with peace of mind. We take pride in being a reliable company, fully committed to customer satisfaction.
Contact info
3.7
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service in bad faith
Folks, NEVER buy a ticket through TICKET GO. You will pay almost triple the price, due to their mediation fees, and will have no rights.
They are mediators and will charge you abusive commissions to issue you a ticket for any attraction. Their Christ Redeemer website even looks like an official Christ Redeemer website (URL, pictures, multiple languages...). Nowhere it says clearly it is an intermediator. They do everything in the "fine prints".
You are led to make a mistake. They make you believe you are in the official website. It's all hidden behind their "terms and conditions" hyperlink. Nowhere else is clear. If you don't click on it, you won't be able to see these conditions. They are hidden there on purpose.
Their algorithm is also very good. Placing them on the top of google search when you're looking for Christ Redeemer tickets.
Basically, they invested in a great SEO so they can appear first, make their website look authentic so you think you're doing it through the official website, make it as hard as possible for you to read their real terms and conditions, and then charge you triple for the "service" they provided.
No cancellations, no refunds, no change on tickets time.
All you're gonna get is "it's in our terms and conditions". Yes, pretty sure they are. Just nowhere else to be found or for you to suspect you're not in the official website.
Basically you pay this fee for nothing. Just to make their pockets full. Clearly operating in bad faith to take money out of you.
13 August 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Marcelo, thank you for sharing your feedback.
We take your comments seriously, although we would like to clarify some points about the service provided.
TicketGo acts as an intermediary in the booking process and is not the official website of Christ the Redeemer. The final price may include not only the ticket itself, but also reservation handling, ticket issuing, a simplified purchase process, multilingual information, and customer support before and after the booking.
Regarding changes, cancellations, or refunds, these conditions may depend on the type of ticket selected, the provider’s own rules, and whether the tickets have already been confirmed or issued. This information is included during the booking process and in the applicable terms, although we understand that it is important for customers to identify the service and conditions clearly before completing payment.
If you believe there was any error in your specific booking, or if you would like us to review the information shown, the ticket conditions, or the assistance provided by our team, please contact us at info@ticketgotourism.com with your booking reference and the name used for the purchase.
If, after reviewing the case, we identify any issue in the management of the reservation, the appropriate solution will be offered.
We regret that your experience with our service was not satisfactory.
Beautiful art
Beautiful art, but we only had a short amount of time. The audio guide for the one hour visit was laid out awkwardly…it had us backtracking on multiple occasions
15 August 2026
Unprompted review
Reply from Ticket GO Tourism
Hello, thank you for sharing your experience.
We’re glad you enjoyed the art, although we’re sorry that the audio guide route did not feel as smooth as expected during a shorter visit.
When visitors have limited time, the order of the content should help them move through the space easily, without unnecessary backtracking. Your comment is very useful and helps us review how the audio guide is structured for shorter visits.
We appreciate your feedback and hope the visit was still worthwhile overall.
Bad customer service
Bad customer service, paid for tickets received late very embarrassing standing in line holding everyone up so had to buy more tickets there and did not receive a refund for these purchased. For the reply below I have contacted the company who state it is non refundable i understand that but if the tickets have arrived after the time of entry that is a scam.
9 August 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Kashif, thank you for sharing your experience.
We’re sorry to hear that you had difficulties with the timing of your ticket delivery and that this affected your entry at the venue.
To review this properly, we need to check the specific details of your booking: the time of purchase, the selected visit time, the time the tickets were sent, and the communications exchanged with our customer service team.
At TicketGo, we work to send tickets as quickly as possible and with enough time before the visit. However, if after reviewing your case we confirm that the tickets were delivered too late to be used correctly, our team will assess the appropriate solution.
Please contact us at info@ticketgotourism.com with your booking reference, the name used for the purchase, and any proof of the additional tickets you had to buy at the venue. This will allow us to analyse the case accurately and provide a clear response.
We regret the inconvenience caused and want to clarify what happened in the most appropriate way possible.
It’s a scam
It’s a scam! I thought i was buying from the offical site. I paid 103 euros for 2 adult and 2 children tickets for park Guell. At the end it was justs tickets for park Guell which would have cost me on the offical site no more than 63€. To avoid at all costs
12 August 2026
Unprompted review
Reply from Ticket GO Tourism
Hello, thank you for sharing your feedback.
We’re sorry that your experience with our service did not meet your expectations.
TicketGo acts as an intermediary in the booking process and is not the official website of Park Güell. The final price may include not only the ticket itself, but also reservation handling, ticket issuing, a simplified purchase process, and customer support before and after the booking.
If you would like us to review your specific booking, please contact us at info@ticketgotourism.com with your booking reference and the name used for the purchase. Our team will be able to check the details of your reservation and provide a precise response.
We regret that your experience was not satisfactory.
The guide is excellent
The guide is excellent: knowledgeable, clear interpretation
12 August 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Irene, thank you very much for your review.
We’re glad the guide was excellent and that the explanations were clear, informative, and easy to follow.
Having a knowledgeable guide can really add value to the visit and make the experience much more complete.
The building is great
The building is great, and you can admire the city. But the elevador was not working and lost a ticket.
6 August 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Abel, thank you for sharing your experience.
We’re glad you enjoyed the building and the views over the city.
We’re sorry to hear that the elevator was not working during your visit and that this affected the use of your ticket. The operation of on-site facilities depends on the venue, but if your ticket could not be used because of this situation, we would like to review the case.
Please contact us at info@ticketgotourism.com with your booking reference and the name used for the purchase, so our team can check the details and see what solution may apply.
Thank you for bringing this to our attention.
Reply from Ticket GO Tourism
Hello Joan, thank you very much for your review.
We’re glad the process was simple and easy for you.
At TicketGo, we work every day to make booking tickets clear, practical, and efficient for our customers. Thank you for your kind words.
Too many people
Too many people. But fluid in general. Trianon closed by Heat wave and the gardens in maintenance works. Closed partly.
12 August 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Miguel Ángel, thank you for sharing your experience.
We’re glad that, despite the number of visitors, the visit was generally fluid.
We’re sorry that the closure of the Trianon due to the heat wave and the maintenance works in part of the gardens affected your visit. These situations depend on the venue’s own operational and safety decisions, but we understand that they can have an impact on the overall experience.
Thank you for mentioning it, as this information can be useful for other visitors when planning their visit.
Roma Pantheon
Good organization, easy to book, nice app with guide to listen
Wonderful experience!!!
11 August 2026
Unprompted review
Reply from Ticket GO Tourism
Hello, thank you very much for your review.
We’re glad the booking process was easy, the organization worked well, and you enjoyed using the app with the audio guide.
It’s great to know that your visit to the Pantheon became such a wonderful experience.
Thank you again for choosing TicketGo.
Save yourself time and enhance the experience
Online ticket purchase is the way to go. No need to wait for tickets in line and the audio book is a balance of information and self pace.
6 August 2026
Unprompted review
Reply from Ticket GO Tourism
Hello, thank you very much for your review.
We’re glad the online ticket purchase helped you save time and avoid waiting in line.
It’s also great to know that the audio guide added value to the visit while still allowing you to explore at your own pace. At TicketGo, we work to make the experience not only easier, but also more complete for visitors.
Thank you again for choosing us.
Reply from Ticket GO Tourism
Hello Nick, thank you very much for your review.
We’re glad the process was easy to use and that the information provided was clear and helpful.
At TicketGo, we work every day to make booking tickets simple, practical, and easy to understand for our customers.
Amazing views inside and out
Incredible place to visit and not to be missed on your Catalonian trip. Very busy during the summer and definitely advise booking ahead to save queuing or disappointment. Staff very helpful and allow yourself at least 3 to 4 hours to see everything.
9 August 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Richard, thank you very much for your review.
We’re glad you enjoyed the visit and that the views, both inside and out, made such a strong impression.
Your advice is also very useful for other visitors: booking ahead can make a real difference during the busy summer months, and allowing enough time helps you enjoy the experience properly without rushing.
Thank you again for sharing your recommendation.
Tickets in about 20mins :-)
We weren’t confident we would be able to get tickets but as it was online tickets only at the gate and the official website wasn’t working we tried TicketGo. We received our tickets in about 20mins via email and entry was smooth.
9 August 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Alistair, thank you very much for your review.
We’re glad TicketGo was helpful when you were unable to complete the purchase through the official website and needed an alternative solution.
Receiving the tickets by email in about 20 minutes and having a smooth entry is exactly the kind of experience we aim to provide, especially when visitors need tickets with limited availability or at short notice.
Thank you again for choosing us, and we’re happy everything worked well for your visit.
The architecture and artworks is nice
The architecture and artworks is nice. But a 38 euro to ticket to just walk in the park without guidance at all and everything else needs another separated ticket is not nice at all
9 August 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Temy, thank you for sharing your feedback.
We’re glad you appreciated the architecture and artworks, although we’re sorry that the visit did not fully meet your expectations.
The ticket gives access to the option selected during the booking process. Depending on the venue, guided visits, additional areas, or other services may require a separate ticket or reservation.
Thank you for your comment. It helps us improve the information we provide about ticket inclusions and the visit experience.
Very disappointing experience
Very disappointing experience. I purchased tickets for the Jerónimos Monastery and, after realizing I had selected the wrong date, I contacted TicketGo immediately to request a simple change of date.
Despite contacting them promptly, they refused to modify the booking. As a result, I could not use the tickets and lost the money I had paid.
I also paid more through TicketGo than the price available on the official website because of their additional fees.
I expected much better customer service from an intermediary, especially when I contacted them immediately after making the mistake. I would not use TicketGo again and would strongly recommend buying tickets directly from the official website.
7 August 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Pablo, thank you for sharing your experience.
We’re sorry that the booking did not work out as you expected. In this case, the date was selected during the purchase process, and once tickets are confirmed or issued, changes depend on the conditions set by the venue or official supplier. TicketGo cannot always modify a booking unilaterally, even when the request is made shortly after purchase.
That said, each case should be reviewed properly. To check exactly what happened with your reservation, including the time of your request, the ticket status, and whether any change option was available, please contact us at info@ticketgotourism.com with your booking reference and the name used for the purchase.
Regarding the price, TicketGo acts as an intermediary in the booking process. The final amount may include not only the ticket itself, but also reservation handling, ticket issuing, a simplified purchase process, and customer support before and after the booking.
We’re sorry that your experience with our service was not satisfactory, and we remain available to review the details of your case.
Pagamento facile ed immediato
Pagamento facile ed immediato. affidabile !
8 August 2026
Unprompted review
Reply from Ticket GO Tourism
Ciao Alessandro, grazie mille per la tua recensione.
Siamo felici che il pagamento sia stato facile, immediato e che il servizio ti abbia trasmesso fiducia.
In TicketGo lavoriamo ogni giorno per offrire un processo di prenotazione semplice, chiaro e affidabile per i nostri clienti.
Reply from Ticket GO Tourism
Hello Fernando Antonio, thank you very much for your review.
We’re glad the process was easy, useful, practical, and fast for you.
At TicketGo, we work every day to make booking tickets simple and efficient for our customers.
Reply from Ticket GO Tourism
Hello Linda, thank you very much for your review.
We’re glad entry was smooth and that you were able to access right away.
It’s great to know that the experience worked so well for you.
Straight forward easy system
Straight forward easy system. Great site to visit
6 August 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Miss Charlotte, thank you very much for your review.
We’re glad you found the system straightforward and easy to use.
At TicketGo, we work every day to make the booking process simple, clear, and convenient for our customers. We’re happy everything worked well for your visit.
Not to miss when in Rome!
Amazing place and helpful instructions at entrance, great staff!
30 July 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Deb, thank you very much for your review.
We’re glad you enjoyed such an amazing place and that the instructions at the entrance were helpful.
It’s also great to know that the staff contributed positively to your visit. Your recommendation will be useful for other visitors planning their time in Rome.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.