Purchased tickets to a Christmas event…
Purchased tickets to a Christmas event for my 93 year old mother. Due to her mobility she rarely attends events anymore and I wanted this to be a special occasion.
I paid a £30 premium per ticket for ‘Gold Tickets’ on the understanding that they would afford an unrestricted view and selected two that would allow easy access from the online seating plan.
On arrival we found that the seats were directly behind the sound desk giving a view of the back of the sound engineers head.
Event staff were unable to help.
Ticketbooth it transpires only has online help. I contacted them explaining the issue and forwarding a photo of the view the seats gave and the seating plan online. I requested a partial refund. I got a few lines back stating no refunds end of story and they are no not responding online.
I don’t think it’s unreasonable to expect a partial refund to offset the difference between the cost of restricted seats and the gold seats. The event was miss sold, charged for an unrestricted view and given probably the worst seats at the event.
Avoid this company.