The site itself is very good, good odds as well and very nice UI/UX. The only problem was the very long KYC times, which in my case took 8 days to complete in total. I honestly thought my funds were g... See more
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Review summary
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You can't deposit using gpay but website says you can and when you try to deposit using skins they never accept trade url and. Add orther ways to deposit like bank transfer or upi or something other t... See more
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I’ve been a Thunderpick customer for years and have lost over €50,000 on their platform. I originally had a Diamond 3 account, which I decided to close. A few months later, I opened a new ac... See more
Company replied
I used thunderpick for nearly 2-3 years. They provide good markets with good odds. The UI/UX is clear, though no event search function. Online customer service is always rapid. In the first yea... See more
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Company details
Written by the company
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
Contact info
Canada
- thunderpick.io
3.3
Average
380 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Experienced Player - Honest Review
If you’ve lost more money than you’ve deposited, their cash out times are top notch. I’m almost always unlucky on their slots, so I’ve almost always had no issues on that end. Sometimes it’s nearly instant. Their customer service however is extremely poor compared to other sites. Copy and paste responses. Little to no reasoning. The actual “associates” have no decision making capabilities, and are of little assistance. It takes about ten minutes to get a response to the initial inquiry after much back and forth, and you must keep your window open the entire time and participate in their triivial conversation or they will disconnect.
The loyalty program is also very very poor. The loyalty tier is structured in a way that each tier has five inner-tiers which must be climbed to reach any new offers. Inner-tier advancements mean nothing, so I’m not really sure why it’s built out that way. I’ve made ~$23,000 in deposits and am still mid-tier, with my daily bonus remaining at 25 spins at 10 cents a spin. That’s only if I’ve played the previous day. The cash bonus program is hit or miss, and mostly miss. You could make thousands in deposits and still be ineligible.
Simply put, there are much much better casinos out there that have transparent loyalty programs. Look elsewhere.
30 September 2025
Unprompted review
Reply from thunderpick.io
Thank you for taking the time to share such detailed feedback. While we regret to learn that your experience has fallen short of expectations, we truly value your perspective and the opportunity to respond.
We're pleased to know that you’ve found our payout process efficient as our team works diligently to ensure timely and secure withdrawals for all players. However, we understand that this alone doesn't make up for the concerns you've raised regarding customer service and our loyalty program.
We’re sorry to learn that your interactions with our support team have not met your expectations. Our agents follow set protocols to ensure consistency and accuracy, but we understand that this can sometimes feel impersonal. We’re always looking for ways to improve response quality and ensuring our agents are able to handle a wide range of inquiries.
We recognize that progression can sometimes feel slow, especially for our most active players. The tier structure is designed to balance fairness, responsible play, and long-term rewards. However, based on feedback like yours, we’re actively evaluating how we can make both the value and transparency of the program clearer and more rewarding for loyal users.
We are committed to continuously improving — and your input remains a key part of that.
I love this site and everything about…
I love this site and everything about it from the games to instant cash out fast deposits amazing chat support.
My #1 site without question.
27 September 2025
Unprompted review
Reply from thunderpick.io
Thank you for your positive feedback! We're thrilled to know that you're enjoying everything from our games to our instant payouts, fast deposits, and excellent chat support. It means a lot to know we've earned the spot as your #1 site — we’re truly honored.
Our team works hard to deliver the best experience possible, and your support motivates us to keep raising the bar. If there’s ever anything more we can do for you, don’t hesitate to reach out. We appreciate you being part of our community!
They took 3.75 for a fee of $20.00
22 September 2025
Unprompted review
Reply from thunderpick.io
We take financial concerns very seriously, and would appreciate the opportunity to better investigate.
We've requested additional information and look forward to your response.
It was a great experience by a…
It was a great experience by a experienced helper!!!
20 September 2025
Unprompted review
Reply from thunderpick.io
Thank you for sharing your positive experience!
We’re thrilled to know that our team was able to assist you effectively. Your satisfaction is our top priority, and we look forward to serving you again.
Answered promptly to the best of their…
Answered promptly to the best of their ability. I appreciate it.
20 September 2025
Unprompted review
Reply from thunderpick.io
We appreciate your feedback and are pleased to know our team responded quickly and did their best to assist you. Thank you for sharing your positive experience.
If you need any further help, don’t hesitate to contact us.
Daren rocks !!!!!!!
Darn was such good help and a pleasure to speak with
18 September 2025
Unprompted review
Reply from thunderpick.io
Thank you for your kind feedback! We’re delighted to hear that Daren provided you with excellent support and made your experience enjoyable. We’ll be sure to pass along your compliments.
If you need any further assistance, please don’t hesitate to reach out.
this is a wonderful website
this is a wonderful website i would play here again - KINGLEGEND
16 September 2025
Unprompted review
Reply from thunderpick.io
Thank you for your kind words! We’re thrilled to hear that you've enjoyed your experience on our platform.
If there’s anything we can do to make your experience even better, please don’t hesitate to let us know.
I uploaded alldocuments through emial…
I uploaded alldocuments through emial but till no nothing happened just they are trying to cheat the money
9 September 2025
Unprompted review
Reply from thunderpick.io
We take your concerns seriously and are committed to handling your account with transparency and integrity. We want to assure you, there is no intention to mislead or cause inconvenience.
To have this further reviewed, we've requested additional information.
Your patience and understanding is appreciated and we remain at your service should you have any questions.
they have a good support
8 September 2025
Unprompted review
Reply from thunderpick.io
We're glad to hear our support team was able to assist you. Please don’t hesitate to reach out anytime you need help—we’re always here for you.
SCAM
On May 12th, I sent the last requested document (109 days have passed). On June 26, they answered my complaint here and said they would try to help (64 days have passed). I haven't received anything except unsubscriptions. They are very polite in the chat, they inspire hope with answers here, but this is hypocrisy and it won't bring my money back :) My next review and my next words about the fact that this is a SCAM office. I do not recommend it, they are deceivers. Who are trying to remove objectionable comments for them.On May 12th, I sent the last requested document (109 days have passed). On June 26, they answered my complaint here and said they would try to help (64 days have passed). I haven't received anything except unsubscriptions. They are very polite in the chat, they inspire hope with answers here, but this is hypocrisy and it won't bring my money back :) My next review and my next words about the fact that this is a SCAM office. I do not recommend it, they are deceivers. Who are trying to remove objectionable comments for them.
**UPDATE**
I can't access my account either. You blocked me. And no, I don't understand you, you took my money and ask me to be understanding. This looks like mockery. You have all my data. Do you want to pretend to work? Why? Tell me that you scammed me and there is no need to continue this hypocrisy, that you are good.
28 August 2025
Unprompted review
Reply from thunderpick.io
**UPDATE**
Hi there! We've received your email address; however, we're unable to access your account with this information.
--------------------------------------
Hello Sergey,
We completely understand how frustrating this situation has been and appreciate you taking the time to share your experience.
We want to clarify that your account review was completed, and a decision was communicated to you on June 11. While we are unable to reverse the decision made regarding your account, we hope you understand that this outcome was reached after a thorough review.
We regret any disappointment this may have caused and appreciate your understanding.
Reply from thunderpick.io
Thank you for your feedback! We're glad to hear you’re happy with the fast payouts. We appreciate you taking the time to share your experience.
2490$ suspended
I made a deposit, and as long as I was losing, there were no issues. But as soon as I won a couple of bets in a row, they immediately blocked me. Deposits made amount to approximately $9,830.
My nickname: AlertJayden
2490$ has been suspended.
16 August 2025
Unprompted review
Reply from thunderpick.io
Hi there! Thank you for sharing your feedback. We understand your concerns regarding the account restriction and the suspended funds. Please note that account reviews are carried out in accordance with our Terms & Conditions to ensure compliance and the security of all transactions on the platform.
To follow up on your account, we've submitted a request to provide your account details.
Try to avoid this site
Try to avoid this site . Once you deposit some crypto on this site , they instantly ban you and ask you to pass the KYC . Instead of having some normal KYC system , you will need to send your documents to some random email . The problem is you can’t withdraw your money anymore if you don’t want to send your documents to someone by this strange method . Any other normal site will allow you to withdraw money even if your account is banned or didn’t pass the KYC system .
19 August 2025
Unprompted review
Reply from thunderpick.io
Hello,
Thank you for sharing your feedback. We understand your concerns regarding the verification process and want to clarify that account verification is a standard procedure outlined in our Terms & Conditions.
Please note that document submissions are only reviewed by our secure verification team, and not shared externally. While we understand this process may feel inconvenient, it is in place to ensure the security of all transactions and the integrity of our platform.
We appreciate your understanding and your feedback, which we will share with our team to continue improving the experience for all players.
good person and nice experience
19 August 2025
Unprompted review
Reply from thunderpick.io
We’re glad to hear you had a positive experience, and we truly appreciate you taking the time to share your feedback.
Unfair treatment after repeated verification requests
On Thunderpick, part of my bets were voided. Even so, I went through a humiliating verification process, with repeated requests for documents and photos, which I successfully completed. After approval, I was able to withdraw part of my funds, but immediately afterwards my account was permanently blocked and the remaining balance was seized.
The company cited a violation of Terms 5.1 and 15.1, which I disagree with and consider unfair. It is very disappointing to go through the entire verification process, get only part of your money, and then have the rest confiscated.
I do not believe Thunderpick acts with transparency towards its customers, and I cannot recommend this platform.
10 August 2025
Unprompted review
Reply from thunderpick.io
Hello,
We're sory to hear about your experience and understand how frustrating this situation must feel. Please know that account reviews, including verification and the application of our Terms and Conditions, are conducted thoroughly to ensure compliance and fairness across the platform.
While we’re unable to overturn or bypass decisions related to violations of Terms 5.1 and 15.1 once they have been finalized, we want to assure you that these actions are never taken lightly. We encourage you to review the specific sections of our Terms for further clarity.
Your feedback regarding transparency is important to us, and we’ll be sure to share it with the appropriate department.
Thank you for taking the time to share your concerns.
Blatantly not following their own TOS
Today Thunderpick decided to ban my account for breaching Terms & Service. They gave no indication of which specific code I broke but they seized every single dollar in my account. I had only placed 4-5 bets and the vast majority of the funds were deposited and never bet! in the email they sent me they said that in according to TOS they seized the remaining account balance. However, when you control F "seize" in their TOS there is only one instance in this clause "Multiple accounts held by the same individual are subject to immediate closure and we reserve the right to seize any funds gained as a result of holding multiple accounts." "FUNDS GAINED" I had lost money on the account and the majority of the money had never been bet once! Deposited money is not considered "Funds Gained" under any interpretation. So they are choosing to not give me a reason to return my deposited funds despite there not being any grounds in any part of their own terms of service. Looking forward to a response because this is complete bullshit and unfair to players.
Edit 8/14/2025: have not responded yet. My 14k, 10-11k of which is deposited unwagered funds are still in their hands. Will be reaching out to ESIC and other notable Thunderpick partners. Do the right thing!
Edit 8/19/2025: 12 days later they have not gotten back to me via any method yet. Still have no cause for why my deposit was seized. AVOID this site!
4 August 2025
Unprompted review
Reply from thunderpick.io
Thank you for reaching out and sharing your concerns. We understand your frustration regarding your account status and the seizure of funds.
Please be assured that we take these matters seriously and adhere strictly to our Terms of Service. The decision to suspend an account and seize funds is made only after a thorough investigation, which considers all relevant factors.
To better understand the concerns you've raised, we've requested additional information.
TJ is the goat at solutions
4 August 2025
Unprompted review
Reply from thunderpick.io
Hi there! Thank you for sharing your feedback. We’re glad to hear TJ was able to assist, we’ll definitely let them know their efforts are appreciated. If there’s anything else you need, we’re here to help!
Reply from thunderpick.io
Thank you for sharing your feedback.
We sincerely apologize if your experience has made you feel undervalued; that is certainly not our intention. Customer satisfaction is very important to us, and we take your concerns seriously.
We would appreciate the opportunity to address your specific issues and improve your experience. Please contact us directly so we can better understand your concerns.
Manuel is the best live support
Manuel is the best support help from thunderpick.
18 July 2025
Unprompted review
Reply from thunderpick.io
Thank you for your kind words! We're thrilled to know that our support representative provided you with excellent service.
If there's anything else we can assist you with, feel free to reach out to us!
I was helped by an agent named Laura
I was helped by an agent named Laura, she was very polite and helpful, I wish I could give her more than 5 stars!
10 July 2025
Unprompted review
Reply from thunderpick.io
Thank you so much for your kind words! 🌟 We're thrilled to hear that Laura provided you with such great support — we'll be sure to pass along your compliments to her. It means a lot to us that you took the time to share your experience. If you ever need anything else, we're here for you 24/7!
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