The site itself is very good, good odds as well and very nice UI/UX. The only problem was the very long KYC times, which in my case took 8 days to complete in total. I honestly thought my funds were g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You can't deposit using gpay but website says you can and when you try to deposit using skins they never accept trade url and. Add orther ways to deposit like bank transfer or upi or something other t... See more
Company replied
I’ve been a Thunderpick customer for years and have lost over €50,000 on their platform. I originally had a Diamond 3 account, which I decided to close. A few months later, I opened a new ac... See more
Company replied
I used thunderpick for nearly 2-3 years. They provide good markets with good odds. The UI/UX is clear, though no event search function. Online customer service is always rapid. In the first yea... See more
Company replied
Company details
Written by the company
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
Contact info
Canada
- thunderpick.io
3.3
Average
380 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thunderpicks is truly the Best
Thunderpicks is truly one of the greatest gambling platforms out there. Their esports selection is better than any other platform and they have regular sports to. They also have VIP service for VIP members. My VIP host is Sharmaine and she is the best, she always helps resolve any problems I have super fast. Overall my favorite gambling platform by far!
13 February 2026
Unprompted review
Reply from thunderpick.io
Thank you for taking the time to share such a thoughtful review.
You’re absolutely right, casino gaming comes with ups and downs, and what truly matters is that the experience feels fair, transparent, and enjoyable. We’re glad to hear you’ve felt confident in the integrity of our platform and that your overall experience has been a positive one.
We truly appreciate you recognizing the effort that goes into creating a fair and high-quality gaming environment. Thanks again for your trust and for choosing to play with us!
Sometimes you win
Sometimes you win, often you lose. But that's how it is when you play at a casino. What matters first and foremost is the experience, not to feel like you're being ripped off or that the games are somehow rigged. Believe me, I know what I'm talking about, I've tested many casinos. And where the experience is good also the chances of winning are high. I like that the withdrawal limits are high and the payments are almost instant (my experience is on crypto).
13 February 2026
Unprompted review
Reply from thunderpick.io
Thank you so much for your thoughtful feedback.
You’re absolutely right — gaming should always be about the overall experience first and foremost. We work hard to ensure our platform feels fair, transparent, and enjoyable, so it truly means a lot to know that this has been your experience, especially given your familiarity with other casinos.
We’re also glad to know that our withdrawals limits have met your expectations, and that your crypto payouts have been processed quickly and smoothly.
We genuinely appreciate you taking the time to share your experience and for placing your trust in us. Wishing you many more great sessions ahead!
Reply from thunderpick.io
We’re glad to hear you found our support helpful, that’s exactly what we’re here for. If you ever need assistance again, don’t hesitate to reach out. We’ve always got you covered!
Solid 5
Thunderpick is honestly one of the smoothest betting sites I’ve used. Fast bets, clean interface, and no unnecessary drama — which already deserves respect.
Special thanks to Sharmaine from support — she’s the real MVP. Solved my issue faster than my bets sometimes lose 😅
5 February 2026
Unprompted review
Reply from thunderpick.io
Thank you so much for the awesome review! We're glad to hear you're enjoying the smooth experience.
And we couldn’t agree more about Sharmaine! We’ll be sure to pass along your kind words — she’ll be proud to hear she’s the real MVP.
We truly appreciate you taking the time to share your experience and for being part of the Thunderpick community.
Giant Scam
I placed a bet on multiple games to win, I won 1 and wanted to cash out. I was trying but it was not confirming the win even after 15 minutes has gone by. Since it was not confirming my win it was not letting me cash out since the match was on going, even after the next match started with 1 of the same players as the first game.
They delay the win as long as they can so the next match can start and you are not able to do anything about it. I took a screenshot of this and support told me im on my own. After the second game with the same player from the first game was concluded the first game was still pending but go figure 5 seconds after I lose the second bet it get's instantly concluded.
I heard a lot of shady stuff from people on reddit and gave this site a shot either way, I personally deposited thousands of dollars and decided to give this site a shot anyways, I will never use this site again after they refuse to pay out my win.
31 January 2026
Unprompted review
Reply from thunderpick.io
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with your wagers.
To help us review this properly, could you confirm whether the wager in question was ever officially settled? Additionally, please provide your account details so our team can take a closer look and investigate what happened.
We appreciate your patience and will work to clarify this as soon as possible.
Amazing customer service!
21 January 2026
Unprompted review
Reply from thunderpick.io
Thank you for sharing your feedback. We’re really happy to hear you had a great experience with our customer service. Your support means a lot to us
I joined Thunderpick on 17/05/2021 and…
I joined Thunderpick on 17/05/2021 and have never had any problems with deposits or withdrawals. Everything has always worked fine for me.
I’ve had a good experience overall and was invited to become a VIP.
As a VIP, I receive a $350 weekly bonus, which is a nice benefit.
Sharmaine is my VIP host, and the support has been helpful.
My total wagered is around $2.2M, and the platform has remained stable and reliable.
I’ve tried a few other sites before, but Thunderpick is the one I feel most comfortable using.
21 February 2025
Unprompted review
Reply from thunderpick.io
Thank you for sharing your experience with us! We’re really glad to hear that we have been reliable for you and that you’ve enjoyed the VIP experience.
We truly value your loyalty and trust. Thanks again for being part of our community!
For me its the best site i ever used
For me its the best site i ever used . Instant pay outs , odds are very good everything is smooth , and the hospitality of being VIP client cant be better i have the best host ever SHARMAINE! Glad to hav her .Thunderpick will never let me down!
21 January 2026
Unprompted review
Reply from thunderpick.io
Thank you for the amazing feedback! Our VIP program is designed to make players feel truly valued, and we’re so happy to know Sharmaine has been such a standout host for you.
We really appreciate your loyalty and kind words—thank you for choosing Thunderpick!
Only online casino I'll play on
I have been playing on thunderpicks online casino for over a year and a half now. I like the wide selection of slots and games and sports that you can wager on. It has a VIP program that you can be invited into once you hit a certain level, you get your own personal VIP host who reaches out to you to see if you need any help or have questions. If your wanting a deposit bonus or a free bonus they will go to lengths to see that you are satisfied. My VIP host Sharmaine checks in with me nearly everyday weather I'm playing or not. I think we have grown on each other. As for the reviews of people complaining about withdrawls, I don't understand how, last Thursday I won over $8,000 and put in a withdrawl and had it with in five minutes of when I submitted it. That is what I like the most about thunderpick. I played on slots garden casino once and won $1600, it took over a month for me to recieve that withdrawl, I haven't been back since, I'll stay with thunderpick where I have plenty of games to choose from and can request a withdrawl and have it within five minutes and my own VIP host too tend to any needs or concerns I may have. You have an excellent online casino Thunderpick!!!
20 January 2026
Unprompted review
Reply from thunderpick.io
Thank you so much for taking the time to share your experience! We’re happy to hear that you’ve been enjoying playing with us.
Providing quick payouts and personalized support is something we take a lot of pride in, so it’s great to know that Sharmaine and our VIP team have made such a positive impact on your experience. We truly value your loyalty and kind words, and we’re glad Thunderpick continues to be your go-to place to play.
Wishing you the best of luck, and thank you for being part of our community!
Reply from thunderpick.io
Thank you for the kind feedback! We’re glad you had a positive experience with our communication.
The only reason why i still in…
The only reason why i still in Thunderpick is because my GOAT JANSSEN . janssen 4 lyfe! They have the best admins 😉
14 January 2026
Unprompted review
Reply from thunderpick.io
We appreciate your candid review.
Thank you for sticking with us and we’re always happy to have you as part of our community!
Jannsen the Goatt!!
Jannsen the Goatt!!! Big bonuses and friendly to the max. Best Host everrrr! Plus : he does comedy on the side lol
14 January 2026
Unprompted review
Reply from thunderpick.io
Thank you so much for the amazing feedback! 🙌
We’re thrilled to know you had such a great experience with your host. We’ll be sure to pass along your kind words.
I just want my account restored but…
I just want my account restored but service is great once I receive my winnings I’ll know Forsure if an great app
12 January 2026
Unprompted review
Reply from thunderpick.io
Thank you for sharing your feedback.
To better understand your concern, we've requested additional information. Rest assured our team is committed to assisting you as quickly as possible.
Once everything is resolved, we hope your experience fully reflects the level of service we strive to provide.
How personal the rep I spoke with was.
How personal the rep I spoke with was.
11 January 2026
Unprompted review
Reply from thunderpick.io
Thank you for your kind feedback!
We’re glad to know our representative made your experience feel personal and supportive. Providing attentive, one-on-one service is very important to us, and we truly appreciate you taking the time to share this.
Warning
Username: Gambljer
I deposited a significant amount of money in early November 2025 and placed only a few bets over the following days. When I attempted to withdraw a portion of my remaining balance, the withdrawal was denied and my account was suspended.
I submitted all requested verification documents around mid-November 2025. Since then, I have emailed support numerous times requesting a timeline or explanation for the prolonged verification process. Each time, I receive the same generic copy-and-paste response with no meaningful update.
My funds have now been locked for nearly two months with no clear reason or resolution provided. This experience has been extremely frustrating, unprofessional and is starting to feel criminal.
9 January 2026
Unprompted review
Reply from thunderpick.io
We sincerely understand how frustrating and concerning this situation must be, and we apologize for the prolonged delay and lack of clear communication you’ve experienced. This is not the level of service we aim to provide.
We take matters like account verification and fund access very seriously. While some reviews can require additional time due to compliance and security checks, we recognize that timely, transparent updates are essential. To further review your concerns, we've requested additional information.
We truly appreciate your patience and want to assure you that we are committed to addressing this matter as quickly and professionally as possible.
I’ve been around the block on gambling…
I’ve been around the block on gambling websites and this is among the best in the business. I can tell the owners of this website are trying to do things the right way. I won net about $35,000 in less than 48 hours. There are many complaints on here about KYC and I was pretty concerned when I was tasked with this. However, I followed the instructions and had not violated and of the terms of service (which are extremely reasonable), and was sent $18,800 in one withdraw after about a 4 hour review. If you are a legit player than this site is for you. Obviously my experience winning on this site is not meant to condone gambling, and you should only do so if you can afford to lose. Understand the RTP and volatility of the games you’re playing before you play. 5 stars on this site all day.
8 January 2026
Unprompted review
Reply from thunderpick.io
Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your kind words and recognition of the care our team puts into operating responsibly and transparently.
We’re especially happy to know that your withdrawal and verification experience went smoothly and that our KYC process met your expectations when followed as outlined. Your perspective on responsible play, game volatility, and RTP is also appreciated and important for the community to be aware of.
Congratulations on your win, and thank you for trusting us and being a valued part of our platform!
Promotion fail
So they collab with BGaming and announce a promotion for the new year. Promotion ended in 29th December and they say that prizes will be given out by themselves manually in 72 hours. Alright, that time period has passed, I contacted them, they wanted me to wait, there was a problem they said. We will contact you in 1-2 business days. Today is the 5th day and almost a week since promotion has ended. Only thing the customer service telling is 'we are sorry we understand you just wait for our email.' Im waiting for what, no information, no solution, no nothing. If you are having problem with BGaming its not my issue, im your customer not theirs. Its a complete dissappointment and still going.
5 January 2026
Unprompted review
Reply from thunderpick.io
Thank you for taking the time to share your concerns. We imagine how disheartening this experience has been, especially once the approximated timeframes were exceeded. For this, we sincerely apologize as this does not reflect the level of communication and service we strive for.
Your feedback is valid, and rest assured this will be addressed with the aim of improving your experience going forward. Unfortunately, our request for more information via Trustpilot to check further went unanswered.
We do recommend reaching out to our support team once more in order for us to resolve this promptly. Your kind patience and understanding is greatly appreciated.
Is it still my money
On December 31st, I withdrew my money, but my account was locked and unable to deposit or withdraw. I verified my identity and sent an email to them on the same day. On January 1st, they asked me to provide KYC and other documents again, and I followed suit. They replied, thank you for providing the documents. Please note that you will receive updates within 24 to 48 hours. I thought everything was okay. On January 2nd, I was asked to provide KYC and other documents again, but I still provided them again. As of today, there has been no response on January 5th
31 December 2025
Unprompted review
Reply from thunderpick.io
Thank you for sharing the details of your experience. We understand how concerning this situation is, and we sincerely apologize for the repeated requests and the lack of timely updates. This is not the experience we want for our users.
Your verification and account review are important to us, and while additional checks can sometimes require further documentation, we recognize that clearer communication and faster follow-ups are essential. While we would have appreciated the opportunity to review your concern, our request for more information via Trustpilot regrettably went unanswered.
We recommend reaching out to our support team for further information and updates on the status of your account.
Reply from thunderpick.io
Thank you for your positive feedback! We’re happy to know you had a great experience and found our support team helpful. Your feedback truly motivates our team to keep delivering the best service possible. We appreciate your support!
best site
best site , great service, having a lot of bonus here 10/10
17 December 2025
Unprompted review
Reply from thunderpick.io
Thank you for the fantastic feedback! We’re thrilled to know you’re enjoying our site, overall service and bonus offerings. Your support means a lot to our team, and we’ll keep working hard to deliver a great experience — we appreciate you being with us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.