ThunderDrive.io Reviews 

Lost money. I bought 4 TB of space. I used 4 GB. I tried to download 5 files, 0.25 GB each. I lost 2. I asked for help in solving the problem - no interest during the week. I was fooled, the company should die.

i bought a ThunderDrive Personal (500GB) - Lifetime subscription from tech deals, i created my account and followed successfully the redemption instruction, uploaded some photos, and now since feww days i can't access my account, the site give me the message that m email is not recognized in the data base, I can't even access my file, this service is the worst don't buy

In addition to the problems of the previous review, for some days the cloud has no longer allowed me to add new files.
Yet I only used 250GB of the 2 TB allowed.
Given the constant problems and the absence of customer service, I decided that I will buy some other cloud service, and I will abandon this that only made me waste money and time

I've been using Thunderdrive since 6 months o more. Everything works fine, even customer care works fine and fast. The only cons that I've found are: lack of a mobile app (iOS and Android), the fact that doesn't recognize identical file so creating duplicate of the same file and the impossibility to synchronize Pc folders.

I purchased the 2TB more than 6 months ago, and was never able to use it AT ALL
I log to my account create folders it doesn't create, try to upload files it tells me full storage though i have 0 files on it at the moment
uploaded one video when i purchased it now its gone
really disappointing with this....
Dont waste your money on a thing that is worth 0 literally

Terrible service. Non-existent customer support. I tried uploading a few folders totaling 45 Gigs of files. Took a long while, uploaded maybe half of the files. Familiar Google UI, without the reliability, speed and actual utility. No file sizes or count of contents. Slow as hell, if responsive at all. A dumpster-fire of a service, STEER CLEAR.

Stop Complaining!!! Maybe it is not a perfect product but very cheap storage, and file sharing solution.
I would love them to come out with the PC APP already!!!!
When they come out with the APP ill upgrade the Rating to 4 or even 5 stars.

Oh my God. I lost all my files. : (

4/6/2019 Now, all of a sudden, after I reported ThunderDrive.io as a HORRIBLE PRODUCT and also supplied TrustPilot with my receipt and copy of my purchase information, ThunderDrive.io NO LONGER RECOGNIZES MY USERNAME OR PASSWORD. I tried to do a password reset, but ThunderDrive.io no longer recognizes the email that I used to purchase this product. STAY AWAY! YOU don't want ThunderDrive.io!!! It has been a HORRIBLE EXPERIENCE.

3/14/2020 ATTENTION TRUSTPILOT & THUNDERDRIVE. You again asked me for more information. I supplied my receipt demonstrating I purchased this product and gave you the name of the email account I used to purchase this product. I did the same for my last review, but apparently was too late so "ThunderDrive.io reported this review 2/25/2020 3:05 AM for violating Trustpilot guidelines." Which guidelines were used is not clear to me, but ThunderDrive would probably have a better product if they instead worked to improve their product and spent less time HARASSING customers and disputing LEGITIMATE REVIEWS!!

ATTENTION THUNDERDRIVE.IO. You asked me if I could share the account and the issue I was experiencing so you could help me. I have already done that. Your staff was less than helpful and your "help" consisted of using a "chat feature" on your website. You've had your chance. The review stands. Work on your product and stop harassing the people who purchased it.

NOTE: I was contacted by TrustPilot because they said they were contacted by ThunderDrive.io because ThunderDrive.io didn't believe I actually purchased this product. Unfortunately, I didn't see the email on time, so my review was removed. But I just sent TrustPilot my receipt from StackSocial.com demonstrating that I did, in fact, purchase ThunderDrive.io, and I asked them to contact me if they require additional information. Perhaps if ThunderDrive.io focused more on the usability and integrity of their products instead of challenging the integrity of people like me who paid for that product, I wouldn't feel the need to inform people about my experience so they don't make the same mistake!!

SO SLOW IT IS UNUSABLE
This browser-based cloud software is so slow that it is unusable. It literally takes between 10 and 12 minutes to display the file structure of my backup. In addition, when backing up files, it gets to a point where it just stops uploading. Customer service was very unhelpful. I advise against purchasing this cloud client, because I doubt they will be in business much longer!!!

Regarding the response I received from ThunderDrive.io about this review, my review stands. I have already tried to work things out with both you and StackSocial.com. I'm sorry. Your "help" directed me to use the "chat" option on your webpage and both your representative and the rep from StackSocial.com were less than helpful and focused primarily on getting me to change my review instead of fixing the product so it works. It's a cloud drive. In order to be effective, you should be able to upload and download files from a cloud drive. But ThunderDrive is so slow and useless that it can't even display a simple file structure of the files I think I was able to upload. I'm not the only person complaining. Fix the freaking problem and fix it soon!

I use thunderdrive to back up from my old computer. The data just vanished in two months.

Unresponsive support and unreliable upload.

I'm trying to upload folders of audiobooks and while the ability to upload folders exists, the uploads or incomplete. The uploads miss files in the folders, even if the files appear in the status window, they may not make it to the archive on thunderdrive. Subsequent attempts on just the files that did not upload, may get a few more into the thunder drive, However, there are file that will never appear on thunder drive. There is no upload log I can examine for reasons. Several attempts to reach support, through their ticket system on this issue have been ignored. I feel very embarrassed that I recommended Thunderdrive to friends.

UPDATE: Thunderdrive "reached out" 5 days ago, I responded immediately with the information they requested and there is no activity or improvement of the issue. I have dropped the rating to as low as I can go.

In my experience with this service, after my payment for a lifetime account, and 1 month of use, they slowed my service down to nothing. Loading any one page on their site now takes hours. Nothing uploads, loads, or downloads. My bank fraud department was notified of this scam. Dispute is the only way to get your $ back. They ask on the bottom for more information. Don't bother. I gave them my information, they emailed me childish insults as a response. Their score would be much lower than this 2/5 if they didn't abuse the policy of this service & censor truthful buying experiences.

UPDATE: Thunderdrive has tried to hide my review on Trustpilot multiple times already by incorrectly flagging it to keep it hidden. I'll keep re-posting it every single time they do this though to warn others. I have also contacted Trustpilot and requested to disable Thunderdrive's ability to flag reviews for no reason. ALL THEIR 5 STAR REVIEWS ARE FAKE!

REVEW: Also opening a chargeback like the guy below me. I literally just filled in a chargeback notice to Mastercard to get my money returned just minutes before posting this. Never had to do a chargeback before, but there is no way that I will stand for this.

Also, hilariously enough. As of the moment of writing this review the storage service doesn't even work. Instead all we get are "Whoops it seems something went wrong!" error message when signing in.

The merchant replies here on Trustpilot very quickly where he is incredibly quick to silence and block any negative review by falsely claiming the review hurts his intellectual property or privacy which is utterly ridiculous. However he doesn't reply even once after my PayPal dispute has been open for a week and he doesn't reply via email at all.

I currently have 2 disputes with this guy. One on PayPal and one now via Mastercard. Absolutely avoid this "company" like the plague. I should have known better. Google the company name enough and you'll find his other company "Planagram Co." and more information about how untrustworthy this guy is and all of the dissatisfied customers from that service. Keep following the trail and eventually you'll find more and more shocking information about this guy.

Every single positive review here is completely faked and they are all exactly alike. If it looks, smells and behaves like a scam then it is a scam. Follow through with your bank so this guy gets what he deserves, don't stand for anything less than a complete 100% refund.

One way or another I will get my money back and in the meantime I'll warn everyone to stay away from this guy. I doubt the website will last another month before the bank suspends him for fraud and Paypal does the same.

To Thunderdrive.io. I bet you thought people would just throw away their money. Hah mate, think again. You ain't getting a cent. Keep it up and it'll be a class action lawsuit for sure. If you're gonna try and take down my review, I'll upload proof to get it re-instated. Just try it!

Thank you,
All is working again now.
I give you one more star but for the last two stars we need missing Android and windows apps and roadmap of the release of these apps updated

I'm afraid that thunderdrive closed definitely the doors. Their website is not working Today. Hope this is only temporary unavailable.
Please give me a little hope they still alive.

Speed is very, very slow, after message that files uploaded successfully - there is not exist on the cloud. There is no response from customer support on complain. I am just loosing the money on 2TB purchases.

I purchase a special in August 2019 for 2TB for $59, LIFETIME In December an offer to double my storage for an additional $29, so now i have 4TB's for $100... 'Lifetime', whatever that turns out to be. A gamble that i sometimes question. Now for my review. The only access to Thunderdrive is through a Web interface, of the browsers i've tested Chrome works best. The interface is somewhat functional and I've successfully uploaded roughly 500GB's to my drive. The upload process is somewhat painful and reliability is OK when transferring 1 - 2 large files at a time. I upload large video, CAD, and image files and have successfully transferred 4GB files at a time however the failure rate can be upwards of 30%. When functional i achieve a transfer rate of about 2GB in 4-5 minutes, not bad but i have very fast Fios. I use Desktop 50% and Android 50%, my apple phone fails nearly 100% of the time which is VERY frustrating. At this time, February 2020, NO apps have been released for Windows, Android, or IPhone... a target Thunderdrive missed without acknowledgement. I don't want to pan Thunderdrive as i'm being Patient and hopeful this startup will eventually get the apps certified and released. I want my gamble to pay off! 4TBs LIFETIME is one hell of a deal if it pans out. I will acknowledge that everything i have uploaded is backed up elsewhere as I have great concerns that one day i will log in and POOF.. Thunderdrive is no longer but i'm holding out that i will soon have a much more functional cloud drive once the Android, Desktop, and Iphone apps are released.

i´m trying to upload 1.2gb movie file with error and very slow transfer speed. I have acquired 2TB with no way to upload big data.

There was some confusion when I first tried to set up my Pro account that I purchased through XDA Developers Depot. The confusion resulted in setting up 2 accounts. The second account was set up directly through Thunderdrive. The end result is I paid for !0Tb of storage but I only have 6Tb. Despite numerous emails with Thunderdrive nothing has been done and I am still 4Tb short.

Very poor quality, impossible to send larger(?) files which are bigger than 300mb!!!

Those stupid ars...les from thinderdrive are trying to block trustpilot reviews! This was my another review given sh..ty quality of your service!

Trying to block the truth never worked in history so I cannot wait to see your failure!

1. Barebones interface, similar to Google Drive. Except this interface is for an online storage service that doesn’t really work.

2. There’s no support. ThunderDrive has neglected all of my emails requesting support

3. I’ve tried so many times to backup my photos, files, folders, etc., with nothing but issues. Uploads of all files are slow, never completed and you have to guess what made it or not. There’s no log or history of activity

4. Within the last couple of weeks just getting the site to display my folders takes a long time

Is this a money making scam? If it’s a legit, I don’t know how this company is still up and running.