ThunderDrive.io Reviews 

It is a technically valid service. Customer support deserves five stars: very competent, always ready, and very kind.

I don't often leave negative reviews...

But when I do, it's because the company has really ticked me off...

In this case, I've grown concerned about thunderdrive and the lack of respect they seem to have for their customers.

Lack of updates (except for sales emails), lack of response from the customer team, lack of information regarding the launch of the IOS apps.

It's as if the company is a one man team...

Im sorry, but I'm currently not satisfied with this platform and instead prefer to use a more stable, more customer centric provider like Publist.app

Edit: Customer service contacted me and told me to contact customer service. Actually I left this review because customer service never responded to my emails or even website chat program communications.

Hi Thuderdrive,

Along with my issue, I also wanted to respond to you on your comment on Hoffman's post. You see, I use cloud storage for sharing a few session recordings and audio files. Most of my intended audience are mobile users and when they try to access the folder without signing in, they will not be able to download or view the files. It works on desktop browser but it doesn't work on Mobile browser. The only way to view the folders (from mobile) are if you are signed in. I cannot ask my viewers to sign up just because they need to download my files which I am sharing from my drive. P.S. there is not even a scroll bar when you are not logged in. Users can view just few icons on screen which they cannot interact with.

For people who are looking for workaround this issue:
I am using a workaround by sharing individual files, but I have to do this every time I upload a file.

EDIT:
So many technical issues. I am trying to upload a file for the past 3 days. It says upload completed, but the file does not come up in the drive.
Updated my rating to 2 now.
Bad Service, Bad platform.
Only pros is very affordable pricing.

Sent a few emails and used the online chat to get a refund. On their website, they promise a 2 hour response time! Don't believe them less they are sincere in their promise.
Still waiting for them to response to my emails and my refund.

I've learned to deal with the inadequacies of ThunderDrive and would like to upgrade my rating to 3 stars, but only because it's inexpensive. After uploading nearly 300G I have learned that the platform sucks, but you can eventually learn not to believe what it shows you. Sometimes you will see folders where there are not, and you will not see folders where they are. Refreshing the link will generally clear that up.
Once you finish uploading everything, the platform seems to work a lot better. Sometimes when uploading you have to wait for it to catch up and display the files and folders correctly, and there is an estimated time of upload that is meaningless, so don't believe what you see.
File size appears to be something they intend to make operational in the future, but it does not work for me. It would be very helpful, but for $59 I guess we have to live with the dysfunctional bits. ThunderDrive sucks when you compare it to DropBox, but the price can't be beat. Be patient with it, don't expect too much.

They do not have any app
You can not upload multiple files
You can not view videos online

A few months ago I found a deal for 2TB of storage on ThunderDrive.io for $60. I didn't do as much research as I should have, thinking "how bad could it get?" Well as it turns out, it could get pretty bad. The entirety of the service is a bare-bones website, which is much slower than it has any right to be given the limited interface and feature list. There is no mobile or desktop application. This wouldn't necessarily be a deal-breaker, but the fact that it's essentially impossible to upload more than five files at a time certainly is. When you have 2TB of storage, the expectation is that you could select the contents of an entire hard drive, and walk away while the upload commences. This is not the case. At best, the website does nothing. At worst, it freezes or returns an error, without uploading more than a couple of the files from that selection. There is no option to do a "batch upload" as a workaround, so literally it is impossible to use the space I have paid for. This is a waste of money, and I'm honestly unsure if it is an intentional scam, or if the developers are just wildly incompetent. Save yourself some money and stay away from this service, no matter what kind of deal you're offered.

Purchased 4tb for a life time hoping for an app to sync my photography work eg: cloud backup.....no joy no app or very troublesome to sync, so 4tb plus cost is down the drain company wouldn't refund after a week so going back to sync.com.

As an Amazon Prime member I have unlimited photo storage, but not video, so this is where ThunderDrive came to the rescue. I ordered their 2TB service and started transferring my videos to their cloud. Excellent speed transferring all 750gb of videos with another 1.25TB to spare. Even though there is no mobile app for iOS uploading smaller files like photos went well for me. For the great quality of service and the excellent price I highly recommend ThunderDrive as one of the top cloud services around. You won't be disappointed!

I bought a lifetime subscription of 4TB. Uploads and downloads were pretty fast. However ThunderDrive found out I should be on an EU server, this was faster for me.
Contact through the website was easy and also very quick (within a day a reply). They changed the server for me and with a few easy steps I am back on my ThunderDrive on an EU server.
Right now I am uploading my several HD's.
I am very satisfied and happy with ThunderDrive. Easy, fast and great support. So keep up the good work.
Philemon Veldheer
The Netherlands

For now I give 3 stars, I hope this turn better with the time, will be great if this platform last forever but who knows.

ThunderDrive is an easy to use online storage, and great value for the money. Their support team was able to assist me with couple of inquires in timely manner. You won't find a better deal anywhere else

This approach to files is a game-changer: Keep them all in the cloud, access your recently used files at local drive speeds (thanks to the cache) and also sync and share the folders and files you choose.

It's fairly simple to use with good upload speeds. Sometimes the photos that I upload get rotated but that's a minor problem. I spent $53 for 2TB of storage which I felt was great. iCloud storage is costing too much extra. There isn't an app but all you need to do is create a shortcut on your device's home screen and it's pretty much an app. This might be a no-name (for now) company but they have good potential. Hopefully the upcoming updates will be good and increase the value of this service more. Overall, I think this is a good, cheap option for cloud storage.

Keep getting warning "YOU ARE OUT OF SPACE, TRY DELETING SOME FILES" I purchased 2TB Lifetime and have uploaded 50MB so far. HOW CAN I BE OUT OF SPACE?
Save your money, one you purchase this service, you can't get your money back. ( I purchased through Stacks Social).
If it barks like a scam, walks like a scam, looks like a scam, it's a SCAM!

10-21-2019
After being able to upload a few dozen MP3 files at a very slow speed, i am getting the "Out of Space" message once again. NO HELP FROM THE THUNDER DRIVE PEOPLE TO DATE. Service still stinks. If I could rate it minus five stars, I would!

OK, I have been a customer for a couple of weeks ....AVOID IT.

George A.

Very inexpensive offer
But took long to upload a small file
support said on Oct 15
Hi, we are currently upgrading our US servers and as a result, users can expect degraded performance. We expect to have this resolved soon.
But I notice that was the same response to another review 2 days earlier
So not sure if that is true, or they are just trying to buy time and collect money from new users before shutting down

update a day later: they responded were doing an upgrade
Looks like it is not done as yet, still sloooooooow
can find any support link after I Log in

Oct 18 - still very slooowww - cant still be upgrading

October 31 - still very slooooooow - I think this is a total scam now
they have not responded after October 15

I got a good deal, so I signed up. Almost total waste of money. Takes one font around 10 seconds to transfer, so you can imagine what might happen with a video. Not quite a scam, but glitchy, slow, very aggravating. They say they are "faster than AWS," but that's a total misstatement. Save your money and go with another service. I was going to cancel pCloud, but I guess I'll stay now. At least their transfers and file management works as you'd expect.

UPDATE: Trustpilot, after proof of purchase, reinstated the above review, though it took about a week. Ashley from Thunder.io contacted me prior to ask me to clarify my complaint, which I did with four specific questions (like how come after spending over an hour transferring files which each had progress bars showing a successful transfer, the files did NOT transfer, and showed 0 bytes on every file in that batch. Other files did successfully transfer, though slowly)...Ashley never responded again. Caveat emptor. This storage company does not function as well as Dropbox, Box, Google Drive or a hard drive. In addition their customer service is missing in action. Believe every single review on this page about pathetic customer service, horrific UX/UI and no phone contact channel. Their "server upgrade" excuse is their standard phony excuse or they get bad reviews pulled claiming that the reviews aren't from an actual user. Again, best of luck. As the old saying goes, "Where there's smoke,...".

Great storage space for the price, (at the current discounted price) difficult to beat. However, I’m surprised (and disappointed) that this doesn’t allow to keep the creation date of the files...I’ve uploaded 65 pictures taken within a period of one year (Oct 2018 - Oct 2019), they all show as updated -and- created at the date of the upload, which is wrong and pretty inconvenient (to me). Hope they can find a solution for that.

Poor cloud service. It's been a couple months since I started using them and there has been no improvement. Logging in to access my files now takes up to 20 mins. Uploading a single file is quick, but there's a long pause until the next file is uploaded. The only thing that's decent is files download quick, but like I said, takes forever to access your files.
I did contact support, but they couldn't resolve my problem. I'm thinking I should've gone with Degoo (didn't realize they let you manage your files now instead of just backing them up).