Thrive cat food has certainly made my IBD cat thrive. No more sick days, eats every scrap & is looking so much healthier in every way. Customer service is brilliant. My order arrived in a sorry state... See more
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Review summary
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Reviews shaping this summary
The freeze dried pro taste chicken topper makes my cat's unappetising prescription food wonderful apparently. (Obviously checked with vet first and vet agreed ok in his case). Other cat adores the fre... See more
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Whenever I have needed to contact Thrive the response has been more or less immediate - very impressive. My cat loves the chicken treats and I only have one criticism. When one gets to halfway throu... See more
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The range allows you to order boxes of the tin foods as well as individual tins offering great flexibility. They were delivered very promptly and my cats like the food! May consider getting a regular... See more
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Company details
Written by the company
Thrive Pet Foods has been making pet food with real ingredients for 25 years. From the start, our aim has been simple: to create high-quality foods and treats using real meat or fish, prepared with gentle processes and without unnecessary fillers. We believe keeping recipes straightforward and honest helps pet owners make informed choices about what they feed their cats and dogs. Our range includes complete foods, treats, and food toppers, all clearly labelled so customers know exactly what’s in the bowl. We focus on quality ingredients, careful preparation, and consistency across our products. We sell directly to customers as well as through trusted retailers, and we place great importance on reliable delivery and supportive customer service. Feedback from our customers is always welcomed and helps guide how we continue to improve. At Thrive, there are no gimmicks and no nonsense — just real food, made with care.
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Contact info
Pet Buddy Group, Fox Court, 14 Grays Inn Rd, , WC1X 8HN, London, United Kingdom
- 02084441800
- info@thrivepetfoods.com
- thrivepetfoods.com
4.5
Excellent
669 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I am a bit upset about the Black Friday…
I am a bit upset about the Black Friday promotion launched just after I have bought the cat food.
26 November 2025
Reply from Thrive Pet Foods
Hello,
Thank you for letting us know. I think you placed an order using the Black Thrive Day discount code? Please let us know if not. We only ran the offer for one day.
We hope you are happy with Thrive food and treats :-)
All the best,
Thrive
Top Quality Cat Food
I placed an order using a Black Friday discount code on 28/11. It had still not been dispatched on 11/12 which was a bit frustrating tbh. I emailed Thrive and they immediately set up a new order which arrived the next day. No communication from them, which was odd, just a new order confirmation.
I usually order from pet shops & this was my 1st time ordering directly from Thrive. Not the best experience, but I assume they were inundated with orders following the Black Friday deal.
The food is top quality. My cats didn’t like it at first, but I persevered because it’s important that they are fed well & not big brand junk.
I will probably order from Thrive again, to see if timing improves. I don’t want my cats to have anything but the best and I believe not much beats Thrive for quality & nutrition.
11 December 2025
Reply from Thrive Pet Foods
Thank you so much for taking the time to leave a review for Thrive. It looked as if your order had been lost by the courier so we immediately sent a replacement order with another courier. You should have received an email to confirm this order so we will look into why that didn't happen.
We are delighted that you are so pleased with Thrive foods and your cats are thriving! Thank you on behalf of your cats, for feeding delicious nutritious Thrive! x
Life saver
My cat has a chicken allergy, so finding food that he can eat (and wants to eat) is a huge problem. The food he’s been eating for the last year has now been discontinued, so thrive is a life saver. I just wish it wasn’t so expensive for such small tins, but at least it doesn’t upset my cats tummy.
3 December 2025
Reply from Thrive Pet Foods
Hello, thank you for leaving a review.
Have you seen that we sell larger batches of the wet cat foods at a slightly lower cost per can?
We are delighted to hear that you have found the perfect healthy and great quality food for your cat, it must put your mind at rest.
Thank you on behalf of your cat, for feeding Thrive, x
I ordered food on 28/11/2025 and my…
I ordered food on 28/11/2025 and my order still hasn’t arrived.
No update as to what the situation currently is.
I emailed Thrive on Thursday 11th Dec for an update and they haven’t replied to me yet. I’m writing this 13/12/2025.
Very poor customer service.
3 December 2025
Reply from Thrive Pet Foods
Good afternoon,
We hope you’re well. Happy New year!
We understand your frustrations with our delivery partners, but I wondered if there was any way that you feel we could make it right for you?
We are usually praised for our customer service, so I am very sorry to hear that you are so unhappy with us.
We look forward to hearing from you,
Thrive
Best Cat Food ever!
Great deals on Black Friday.
Packaged well and dispatched in a timely manner but, once again initially let down by Evri.
They sent message saying they would deliver and on the same day said they could not deliver it. There was someone at home all day. We thought the parcel had been stolen as we had two "disappear" in the past month however it did eventually arrive a couple of days later. Thank you to Thrive though. Amazing cat food. The best! Will use again when deals are on and I can bulk buy as is quite expensive.
2 December 2025
Reply from Thrive Pet Foods
Thank you for feeding Thrive!
My elderly cats love it
2 December 2025
Reply from Thrive Pet Foods
Thank you on behalf of your cats, for feeding Thrive, x
WORST CUSTOMER SERVICE
WORST CUSTOMER SERVICE
Absolutely the worst customer service I’ve ever come across. Literally lost my parcel - they didn’t even give me proper tracking details only to then initiate a re-order of my order and then no further correspondence from them. If it wasn’t for my cats taking a linking - I would 100% take my business elsewhere - to where it’s appreciated and respond to their customers email. Thanks for nothing Anna at Thrive.
19 November 2025
Unprompted review
Reply from Thrive Pet Foods
Good Morning Hajera,
Thank you for taking the time to leave a review. We are very upset that you are so disappointed with our customer service.
We can see that you placed your order on November 13th, emailed us on 17th to ask where your order was, and we emailed you back on the 19th to confirm that we would send you a replacement order with a different courier because the courier had misplaced the original delivery.
Please do let us know what you would like us to do in order to gain your confidence back.
Wishing you all the very best,
Anna at Thrive
Reply from Thrive Pet Foods
Thank you for leaving a review Raymond, we really appreciate it.
Thank you on behalf of your cat, for feeding a variety of no-nonsense delicious Thrive food - yum! :-)
Cat is gobbling it up!
Speedy delivery and my cat absolutely loves the food!
He gobbles it up and after trying a few different brands this definitely seems to be his favourite
27 November 2025
Reply from Thrive Pet Foods
Thank you for taking the time to leave a review, but most importantly, thank you on behalf of your cat - thank you so much for finding Thrive!
Cats love this treat-they never tire of it!
Great product delivered promptly and in excellent condition.
26 November 2025
Reply from Thrive Pet Foods
Thank you for leaving us a 5 star review for these treats, Mr Law!
Please do contact us if you ever need anything in the future. All the best, Thrive.
Best ever cat food
Our cat will not eat anything other than Thrive, excellent cat food
28 August 2025
Reply from Thrive Pet Foods
Your cat is obviously thriving, and knows that our foods have no added nonsense in them. Thank you on behalf of your cat, for feeding Thrive! x
High protein excellent quality food.
24 November 2025
Reply from Thrive Pet Foods
Thank you for leaving a review for Thrive!
The tins of chicken and vegetables are…
The tins of chicken and vegetables are loved by my cat.
My only criticism is the time it takes to get a delivery,
24 November 2025
Reply from Thrive Pet Foods
Hello Lesley,
Thank you for taking the time to leave this review. It is really useful to get your feedback so that we can constantly improve. We are sorry that your delivery took longer than you had hoped for - we will strive to get your order to you much quicker next time!
All the best,
Thrive
Top quality wet cat food with super…
Top quality wet cat food with super fast delivery. Also, no plastic. Other retailers send their cans wrapped in plastic. Thrive cans are packaged in cardboard.
24 November 2025
Reply from Thrive Pet Foods
Good morning Nicky,
Thank you so much for leaving this review.
We really appreciate your feedback as we are trying to make all of our packaging as sustainable as possible, and continuously review our processes.
Thank you, on behalf of your cat, for feeding top quality no-nonsense Thrive foods! :-)
Good customer service and a company that makes things right
I have been a customer for a long time and recently had an issue with an order where a snack tube arrived damaged. There was a bit of a delay before I received a reply, but once Anna got back to me the issue was handled very well.
She apologised and arranged replacements, and the team also helped sort out a couple of things from a previous order that I had mentioned. Everything arrived quickly and in good condition.
Overall, the resolution was handled professionally, and I appreciate the effort they put into making sure things were corrected. This experience has given me confidence to continue buying from them.
Recommended.
3 December 2025
Unprompted review
Reply from Thrive Pet Foods
Thank you for your review. We are sorry there was a delay in coming back to you, but we are so relived and glad that you are happy with the outcome. Thank you for continuing to shop with us :-)
Please do contact us in the future if you ever need to.
All the very best,
Thrive
Romeo the cat
Romeo, our cat loves to eat 100% chicken topper. Romeo can be fussy with his food but always eats this chicken. Delivered quickly to our door.
27 October 2025
Reply from Thrive Pet Foods
On behalf of Romeo - thank you for feeding me delicious and healthy Thrive!
Excellent Chicken Topper
Easy to use website, very quick delivery, cats both love the Chicken Topper. Excellent. Thank you :-)
30 October 2025
Reply from Thrive Pet Foods
Thank you for leaving a review for Thrive, Carine! x
Great quality, freeze-dried pet treats frequently out of stock.
Cats love them, but it's frequently out of stock at the moment. Not sure whether it's a too-popular issue, or a difficulty in supply/manufacturing. Slightly frustrating when my cats refuse most treats, and I love how healthy and natural these are.
28 October 2025
Reply from Thrive Pet Foods
Good morning,
Thank you so much for your review. These treats have become extremely popular, but we are doing our best to make sure they do not run out in the future.
Wishing you all the very best,
Thrive
I am very happy for my cat to hav
I am very happy for my cat to have thrive treats she loves them and delivery is always very quick.
3 November 2025
Reply from Thrive Pet Foods
Thank you on behalf of your cat, for feeding the most delicious and healthy 100% chicken treats! x
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