I'm a big fan of Thrive. No gimmicks, no sales pitch, just medical providers and great customer service giving you real advice about wellness and health. They were way ahead of the curve when it com... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thrive staff continues to be amazing. When I have questions or need assistance, they promptly respond. Brittany was very helpful in explaining my lab results. She gave me suggestions on what my n... See more
Company replied
I was worried about using an online platform for my hormone replacement therapy but I have been with Thrive for over 2 years and I have had an amazing experience. Everyone from the medical assistants... See more
Company replied
I was skeptic at first because you see ads everywhere for stuff and you aren't sure it is legit. It was pretty straightforward. She was knowledgeable and answered my questions. I am hopeful and enco... See more
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Company details
- Wellness Program
- Home Health Care Service
- Medical Clinic
- Women's Health Clinic
- Online Pharmacy
- Wellness Center
Written by the company
Thrivelab is out to change how hormone health is delivered – making it more convenient and cost effective to access safe, natural hormone and testosterone balancing programs. Now everyone can alleviate age-related symptoms and restore youthful vitality faster than ever before.
Contact info
2719 S. El Camino Real, 92672, San Clemente, United States
- (737)377-1600
- support@thrivelab.com
- thrivelab.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great customer service from start to…
Great customer service from start to finish! To the tone to fully explain and answer all my questions. Highly recommend!
21 October 2025
Reply from Thrivelab
Thank you for the wonderful feedback! We’re thrilled to hear you had such a positive experience and felt fully supported every step of the way. We truly appreciate your recommendation!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Very easy to communicate with the…
Very easy to communicate with the provider. I am happy with my experience with Thrive labs.
20 October 2025
Reply from Thrivelab
We’re so happy to hear that communication with your provider has been smooth and that you’re enjoying your experience with Thrivelab! Thank you for sharing your feedback.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Provider was insightful and…
Provider was insightful and transparent- such a positive experience!
23 October 2025
Reply from Thrivelab
We’re so glad to hear you had such a positive experience! Our team strives to provide transparent, supportive care every step of the way. Thank you for sharing your feedback!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Britany Meeker-Gonzalez
Britany Meeker-Gonzalez, APRN excellent in listening and coming up with a plan. I would highly recommend her.
21 October 2025
Reply from Thrivelab
Thank you for your kind words! We’re so glad to hear that Brittany provided such attentive and personalized care. Your recommendation means a lot. We’ll be sure to share your feedback with her and the team!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Best customer service!
The correspondence is wonderful between me and my account manager Adriana. She gets back to me right away and is so kind. She goes above and beyond! Excellent customer service! My doctor is Lacey Shambo and she's wonderful. She listens to all my concerns and gets back to me promptly.
17 October 2025
Unprompted review
Reply from Thrivelab
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that Adriana and Lacey have provided you with such caring, responsive support. Our team truly values building strong relationships and making every patient feel heard and supported. We’re so glad you’re part of the Thrivelab community!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
My experience so far has been AWESOME!!!
My experience so far has been fantastic! Communication & follow up has been great! Both Dr. Garth & nutritionist Angela Garcia have been so compassionate, knowledgeable & helpful with my concerns. I’m super pleased with Thrive!
14 October 2025
Reply from Thrivelab
Thank you so much for sharing your experience! We’re thrilled to hear that Dr. Garth and Angela have made such a positive impact on your journey. Our team strives to provide compassionate, personalized care every step of the way. We’re so glad you’re feeling supported and thriving!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Everyone I worked with was happy
Everyone I worked with was happy. They answered all my questions and gave me a clear treatment plan. I highly recommend!
14 October 2025
Reply from Thrivelab
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and felt supported every step of the way. Our team is dedicated to making sure every patient feels informed and confident in their treatment plan.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
I have been so happy with Thrivelab.
I have been so happy with Thrivelab.
We determined what I need and excited about the journey.
1 August 2025
Reply from Thrivelab
Thank you, Gary! We’re so glad to hear you’re happy with your Thrivelab experience. We’re excited to be part of your health journey and can’t wait to see how great you feel as you continue progressing!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Reply from Thrivelab
Thank you for sharing your feedback! We’re so glad to hear things are off to a good start. It can take a little time to see the full benefits, but we’re excited to continue this journey with you and support your progress every step of the way.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
I like the way they have adjusted my…
I like the way they have adjusted my supplements as indicated by my lab results. In the past, I never had blood drawn and just had the same thing every day. That was better than no hormones, but clearly my needs have changed over the years. Also, love the personal care and calls!
7 October 2025
Reply from Thrivelab
Thank you so much for sharing your experience! We’re glad to hear you’re feeling the difference with personalized care and lab-based adjustments, that’s exactly what we strive for. Our team is dedicated to making sure your plan evolves with your needs over time. We appreciate your trust in Thrivelab!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Best choice for optimum health
I've been trusting not only my hormone health ,but also my general health to Thrivelab for almost 4 years now. I highly recommend Brittany Meeker-Gonzalez, nurse practitioner! She is highly knowledgeable and will take the time to review all your tests in order to give you the best recommendations. My weight, health and overall energy level has improved dramatically. Maria Fernanda who handles all the communication, scheduling and prescription orders is a delight. She always responds with a great attitude and professionalism.
6 October 2025
Reply from Thrivelab
Thank you for sharing your wonderful experience! We’re so glad to hear how much your health and energy have improved over the years. Brittany and Maria Fernanda will be thrilled to know their care and dedication have made such a positive impact. We truly appreciate your trust in Thrivelab and your continued partnership in your health journey.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Reply from Thrivelab
Thank you for sharing! We’re so glad you had a great experience and look forward to continuing your care.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Dr. Bimisa Augustin
Dr. Bimisa has been excellent with my TRT treatment. She’s knowledgeable, professional, and really cares about her patients. I’m feeling healthier and more energized thanks to her guidance—highly recommend!
30 September 2025
Reply from Thrivelab
Thank you for sharing your experience. We’re so glad to hear Dr. Bimisa’s expertise and care have made such a positive impact on your health. It’s wonderful that you’re feeling healthier and more energized. We’ll be sure to share your feedback with her!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Knowledgeable and empathetic professionals
The provider was knowledgeable and listened to my concerns and helped me find solutions that fit my needs. The platform is easy to use and your provider is reachable if you have any questions or concerns.
30 September 2025
Reply from Thrivelab
Thank you for your thoughtful feedback! We’re so glad to hear your provider took the time to listen and find solutions tailored to your needs. It’s also great that you’re finding the platform easy to use and supportive whenever questions come up. We’re here for you every step of the way.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Broken links... Do they want my business?
Can't start using a company if their web site links do not work. The "Free Symptom Self-Assessment" link, the "Get Started" link, and the "Explore Treatments" link... Each one of these do not work. You can't chat with a representative to resolve these issues without entering an email and phone number. Do these companies really want my business or are the just phishing for information? My research in to HRT online is bringing me to a lot of dead ends, with Thrivelab at the top of the list.
29 September 2025
Unprompted review
Reply from Thrivelab
Hello Heidi,
I’m truly sorry to hear about your frustrating experience with our website and links. I completely understand how discouraging it must feel when you’re trying to take the first step in your hormone health journey and encounter technical roadblocks. That’s not the experience we ever want for anyone.
The issues you described are not intentional, and I want to assure you that we are not in the business of “phishing” for information — I’ve already shared your feedback with our team so we can resolve this quickly. You can head here: https://www.thrivelab.com/women/age to complete your self assessment. For a more hassle free onboarding, you can complete a free consultation here: http://go.thrivelab.com/kristina
If you’d prefer, you can reach us directly at support@thrivelab.com for any technical issues. That way, you can bypass the website and connect with someone right away.
Your health journey matters, and I’d be grateful for the chance to support you. Please know we’re here to make this process easy and transparent, not stressful.
-The Thrivelab Team
Positive experience
First call with NP at ThriveLab was great.
Thrilled to find a source for care.
26 September 2025
Unprompted review
Reply from Thrivelab
Thank you for sharing your experience, Laurie. We’re so glad your first call went so well and that you’ve found a source of care you can feel good about. We look forward to supporting you on your health journey!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Ashley was amazing during my first…
Ashley was amazing during my first appointment. She was a great listener and also very informative. No pressure with decisions and very friendly.
25 September 2025
Unprompted review
Reply from Thrivelab
Thank you for your kind words. We’re so glad to hear Ashley made your first appointment such a positive experience. Her friendly, informative approach and genuine care for patients truly shine through. We look forward to continuing to provide you with personalized care.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Feeling Better
I would say that my favorite part of working with Thrive lab is the fact that they take the time to listen when I have an issue or concern, they work with me on keeping my levels where they should be and care when I need to make a change. They work hard at keeping my hormone health on point. I am very glad I made the move to Thrive.
23 September 2025
Reply from Thrivelab
Thank you for sharing your experience! We’re so glad to hear you feel supported and cared for. Our team is dedicated to listening and tailoring care to each patient’s needs, and it’s wonderful to know you’re feeling the benefits of keeping your hormone health on point. We’re grateful you chose Thrivelab!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
they provided great service to me.
15 September 2025
Reply from Thrivelab
Thank you for sharing your experience! We’re so glad to hear you received great service and look forward to continuing to support your health journey.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
I found this through my insurance…
I found this through my insurance carrier as an in network facility. After talking to them nothing odd converted by my insurance. Everything is out of pocket, they use the insurance website to get people in. I could spend the same amount monthly for a concierge doctor who covers everything. Waste of my copay to meet then virtuallyand hear their pitch. I basically paid for a waste of my time.
18 September 2025
Reply from Thrivelab
Thank you, Lloyd, for sharing your feedback. We are truly sorry to hear about your frustrating experience and understand how disappointing it must have felt to expect in-network coverage only to learn about out-of-pocket costs.
We’d like to clarify that Thrivelab is listed by many insurance carriers as an in-network, and this is why your insurance company directed you to us. However, whether services are billed to insurance or fall to a deductible/out-of-pocket responsibility depends on the details of each individual plan. Sometimes what feels like “not covered” is actually due to a deductible not yet being met, which unfortunately varies from plan to plan.
We never intend for any patient to feel misled, and we regret that this was your impression. We also don’t want anyone to feel that their time or copay was wasted. Our team is always happy to review benefits ahead of time and walk through expected costs so that there are no surprises.
If you’d be open to it, we’d love the chance to connect, review your plan details with you, and see how we can better support you moving forward. Our manager Jordan has reached out to you, you can respond to her directly.
We appreciate your honest feedback as it helps us improve, and we hope to earn back your trust.
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