Thrivelab Reviews 1,386

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being attentive, supportive, and responsive, ensuring their questions are answered thoughtfully and thoroughly. The customer service is frequently highlighted as exceptional, with many appreciating the prompt responses and the personalized approach to their needs. The overall service is described as excellent, with people noting the efficiency, knowledge, and ease of their experience, often feeling heard and well-supported. Reviewers are particularly impressed with the quick response times and the smooth user experience, including flexible appointments and no wait times. However, some people were dissatisfied with the process, experiencing slow responses and issues with prescription delays, which impacted their overall satisfaction.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the team for being... See more

Service

Reviewers mention positive feedback about service, highlighting the personalized and thoughtful care they... See more

User experience

Clients share positive opinions on user experience, with many describing it as amazing, easy, and convenient.... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was worried about using an online platform for my hormone replacement therapy but I have been with Thrive for over 2 years and I have had an amazing experience. Everyone from the medical assistants... See more

Company replied

Rated 5 out of 5 stars

I'm a big fan of Thrive. No gimmicks, no sales pitch, just medical providers and great customer service giving you real advice about wellness and health. They were way ahead of the curve when it com... See more

Company replied

Rated 5 out of 5 stars

Thrive staff continues to be amazing. When I have questions or need assistance, they promptly respond. Brittany was very helpful in explaining my lab results. She gave me suggestions on what my n... See more

Company replied

Rated 5 out of 5 stars

Love Thrive. They always go above and beyond. Service is killer too. Between Rhonda and Andrea every question gets answered and request granted. Very knowledgeable and super supportive. I suggest Thri... See more

Company replied


Company details

  1. Wellness Program
  2. Home Health Care Service
  3. Medical Clinic
  4. Women's Health Clinic
  5. Online Pharmacy
  6. Wellness Center

Written by the company

Thrivelab is out to change how hormone health is delivered – making it more convenient and cost effective to access safe, natural hormone and testosterone balancing programs. Now everyone can alleviate age-related symptoms and restore youthful vitality faster than ever before.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My experience has been very positive

My experience has been very positive. Ashley Wheeler is a well informed provider who listens attentively and delivers information in a relatable and easy to understand way. She has been very understanding of my financial situation and the fact that I do not have health insurance. So she has ordered my labs in a way that makes it less of a struggle for me to pay for them. Her assistant Katya Hernandez is blue ribbon worthy! My messages are ALWAYS answered promptly and in the warmest and most sincere way. Highly recommend!

19 December 2025
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Reply from Thrivelab

We’re so happy to hear this! Thank you for sharing your experience and for recognizing Ashley and Katya for their thoughtful, supportive care. We appreciate you trusting Thrivelab and are grateful to be part of your journey.

Rated 5 out of 5 stars

I'm very pleased with my care team

I'm very pleased with my care team. My hormone health specialist "Lacey" is awesome, she is very easy to talk to , and is always available for any questions/concerns. I would also like to say a special thanks to my patient care coordinator "Adriana" , she is a straight up superhero. Adriana goes above and beyond to help with concerns and make sure shipments are sent out on time. I would give her 10 stars if I could.

18 December 2025
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Reply from Thrivelab

We’re so happy to hear this! Thank you for recognizing Lacey and Adriana for their dedication and support. We’re grateful you trust Thrivelab with your care and appreciate you being part of our community.

Rated 5 out of 5 stars

I recently had a TeleMed visit with one…

I recently had a TeleMed visit with one of the practitioners for hormone replacement therapy, and it was a great experience. She was very thorough, professional, kind, and truly took the time to listen and understand my concerns. She explained everything clearly and made me feel comfortable throughout the visit. I feel confident in the treatment regimen she is starting me on and appreciate how individualized and thoughtful her approach was. I would highly recommend.

18 December 2025
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Reply from Thrivelab

We’re so happy to hear this! Thank you for sharing your experience. We’re glad you felt heard, supported, and confident in your care, that’s exactly what we strive for at Thrivelab.

Rated 5 out of 5 stars

Highly recommend! My provider was extremely…

My provider was extremely knowledgeable, was able to answer all my questions and made me feel completely comfortable discussing all topics of my health concerns.

18 December 2025
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Reply from Thrivelab

We’re so happy to hear this! Thank you for trusting Thrivelab, we’re proud to support thoughtful, patient-centered care.

Rated 5 out of 5 stars

Genial!!!!

18 December 2025
Unprompted review
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Reply from Thrivelab

¡Gracias! We’re so happy to hear this and appreciate you being part of Thrivelab.

Rated 5 out of 5 stars

I have been to multiple health…

I have been to multiple health providers, explained very well what was going on with me, and they said I was depressed, I needed to lose weight, etc. Thrive is the only health provider that heard what I was saying and is helping to make me feel better.

5 December 2025
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Reply from Thrivelab

We’re so glad you felt heard and supported. Thank you for trusting Thrivelab, listening and providing thoughtful care is at the heart of what we do.

Rated 5 out of 5 stars

Highly recommend

Easy to make an appointment, fast to respond, great website, on time appointment and treated me like they care!!!!

4 December 2025
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Reply from Thrivelab

Thank you so much for the recommendation. We’re so happy to hear the experience felt easy, timely, and genuinely caring. That’s exactly what our team strives for, and we truly appreciate your trust.

Rated 5 out of 5 stars

Love!!

I have been using Thrive labs for a year now for my testosterone cream. I have Kaiser and they won't help me. Thrive labs have been a joy to order from. They have top tier customer service that responds instantly. Easy to change order date for prescriptions and great compounding pharmacy with competitive pricing in my area. Highly recommended!!

11 December 2025
Unprompted review
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Reply from Thrivelab

Thank you so much for sharing this and for being with us for the past year. We’re really glad our team has been able to make things easy and supportive for you, from customer service to prescriptions and pharmacy care. We truly appreciate your trust and recommendation.

Rated 1 out of 5 stars

I was very disappointed in the whole…

I was very disappointed in the whole process. The contact person was not helpful. She was very slow getting back to me, and seemed uninterested. I’ve explored similar services and the response and overall concern was so much better. I’m not sure if I would have ever gotten to speak to an actual provider. Lesson learned!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Such a great experience

Such a great experience! Wonderful doctor who actually listens and then explain each step. Really looking forward to working with them!!

9 December 2025
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Reply from Thrivelab

Thank you so much for sharing this. We’re thrilled to hear you had such a great experience and felt truly listened to. That is exactly what we want every patient to feel. We’re grateful you chose Thrivelab and we’re excited to support you on your journey!

Rated 5 out of 5 stars

So far so good with the…

So far so good with the Tirzepatide/weightloss appointment. The doctor was friendly and I can't wait to see how the hormones help me next. I really like that I can message them and get an answer back quickly.

2 December 2025
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Reply from Thrivelab

Thanks for the lovely review. We’re so glad you’ve had a great start and that connecting with our team has been easy. We can’t wait to support you with the next steps and see how you continue to progress.

Rated 5 out of 5 stars

Thrivelab gets 5 stars

Thrivelab gets 5 stars! Shipments, medical plans, and invoices are easy to view through the online portal. Plus I absolutely love my Thrivelab team! My doctor, Brittany listens to my health concerns and aids to find solutions that work for me. Maria is my right hand gal. With a simple text she helps answer my questions and helps solve problems, even finding solutions same day. If you’re looking for a company that will truly listen to your needs go with Thrivelab.

2 December 2025
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Reply from Thrivelab

We’re so happy to hear that the portal and your care plan have been smooth, and it’s wonderful to hear how well you’ve connected with Brittany and Maria. They care deeply about their patients and will be so excited to read this. We’re lucky to support you on your journey

Rated 5 out of 5 stars

Thrive is amazing

Thrive is amazing! For a fraction of the price I paid to have hormonal advice, I had a wonderful and welcoming physician answer my questions and put me on a path to recover from my bad HRT experience. She was able to help me understand how to best optimize my options and achieve my goals. All of the things that I had to pay separately for, was all included in my plan. So far, I am happy with this service and the medical care they've provided.

3 December 2025
Rated 5 out of 5 stars

Menopause care

I am one year post hysterectomy and surgical menopause at 45. Thrive has helped me regain my energy, strength and is now helping me with longevity and overall wellness. Grateful for their help. Katya who does the patient care makes sure I have my medications on time, that I am on track etc. SUPER helpful. It is a team that supports you every step of the way

3 December 2025
Rated 5 out of 5 stars

Highly recommend Thrivelab!

Highly recommend Thrivelab!

Lacey made the experience very easy. Having to discuss such personal details with someone you don't know can be scary which is why I waited so long to get back on HRT. I can't wait to start feeling like myself again.

2 December 2025
Rated 5 out of 5 stars

Thankful!

It is so easy to talk to everyone. I feel like I'm going crazy half the time but when I need help or to talk about my personal journey everyone is so reassuring and helpful. I'm so glad I found help and I'm looking forward to continuing this hormonal adventure with Thrivelab!

2 December 2025

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