We had an outstanding experience working with Threshold Mortgages. Ben Cummins our mortgage advisor was exceptional - incredibly knowledgeable, proactive, and supportive throughout the process. He... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are first time buyers, and so finding a mortgage felt like a mine-field. Jake, Daniella and the team helped us through the process so smoothly, and explained everything along the way. We really app... See more
Company replied
Threshold has some of the country’s finest mortgage advisors who provide an excellent service to the clients. The overall process and the conversations were completely stress free and the process went... See more
Company replied
Megan J is a star, we had a few complications with our re-mortgage application, as this was our 1st re-mortgage we were not fully aware how it worked. Megan took the time to explain the process and w... See more
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Company details
Information provided by various external sources
Threshold Mortgage Advice offers professional mortgage advice helping you to find the right lender and mortgage for you. For over a decade we have been one of the mortgage advisers that some of the UK House builders and Housing Associations recommend. Our clients always return to use our services time and time again knowing they will receive quality advice.
Contact info
2 The Brookside Centre, Auckland Road, SO15 0SD, Southampton, United Kingdom
- 03300 249 115
- admin@thresholdmortgages.com
- thresholdmortgages.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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We had the pleasure of dealing with Eve
We had the pleasure of dealing with Eve, she was incredibly helpful during the entire process of securing our mortgage. As first time buyers, she was kind and friendly and was great at breaking things down for us so that we understood everything, great with communication and keeping us updated throughout the process. Which ultimately made it as stressful free as possible. 5 stars, 10/10 would highly recommend her to anyone.
17 April 2026
Unprompted review
Reply from Threshold Mortgage Advice
Thank you so much for such a wonderful review. We’re delighted to hear about your experience working with Eve and that she was able to support you so effectively as first-time buyers. Her kind, friendly approach and ability to clearly explain each step, while keeping you fully updated, are exactly what we strive for. We’re so pleased the process was made as stress‑free as possible for you. Your recommendation truly means a lot, and we wish you every happiness in your new home. If you ever need us again, we’ll be more than happy to help.
Excellent Service
We have excellent service from Adam and Joe and team dealing with our mortgage Application. They've kept us updated each step of the way and have been helpful in answering any queries we have. We would definitely recommend
Oral and Nadine Cameron
13 April 2026
Reply from Threshold Mortgage Advice
Thank you so much for your kind feedback. We’re delighted to hear you received excellent service from Adam, Joe, and the wider team during your mortgage application. Keeping our clients informed and supported at every step is very important to us, so it’s great to know you found our communication and guidance helpful. We truly appreciate your recommendation and wish you all the very best moving forward. If you ever need any further assistance, we’re always here to help.
High quality service
Really good service, and no question is too much for the team. Mortgages can be complex but I always felt reassured by Threshold and that they genuinely cared about getting us the best deal. Would not hesitate to recommend. Big thank you to Nigel, Symon and Janice.
31 March 2026
Unprompted review
Reply from Threshold Mortgage Advice
Thank you very much for your kind feedback. We’re delighted to hear that you received such reassuring support from the team and that no question ever felt too much. Mortgages can certainly feel complex, so it’s wonderful to know you felt genuinely cared for and confident we were working to secure the best deal for you. A big thank you will be passed on to Nigel, Symon, and Janice — they’ll really appreciate your recognition. We’re grateful for your recommendation and are always here if you need any support in the future.
Really great service and straightforward
Really great and straightforward. Found the best deal and made the whole experience very smooth for me!
Absolutely recommend!
17 February 2026
Unprompted review
Reply from Threshold Mortgage Advice
Thank you for your great feedback. We’re really pleased to hear you found the service straightforward and that we were able to secure the best deal for you. Making the process as smooth and stress‑free as possible is always our goal, so it’s wonderful to know that came through in your experience. Thank you for choosing Threshold, and please don’t hesitate to get in touch if we can help again in the future.
Customer friendly
At every step,we were given chance to ask questions and clear explanations were given. Customer service is top notch and polite.
23 March 2026
Reply from Threshold Mortgage Advice
Thank you so much for your kind feedback! We’re delighted to hear that you felt supported at every step and had the opportunity to ask questions throughout the process. Providing clear explanations and exceptional, polite customer service is incredibly important to us, so it’s great to know that this came through.
We truly appreciate your comments and look forward to assisting you again in the future!
Easy, quick service
Re-mortgaged twice with Threshold now. Easy, no fuss. Ben and Melanie very helpful.
27 March 2026
Unprompted review
Reply from Threshold Mortgage Advice
Thank you for choosing Threshold again for your re‑mortgage we really appreciate your continued trust. We’re delighted to hear that the process was easy and hassle‑free. Ben and Melanie will be so pleased to know you found their support helpful.
If you ever need anything in the future, we’re always here to help!
Reply from Threshold Mortgage Advice
Thank you for your kind words! We’re so glad to hear you found our team friendly and our service quick.
I honestly can’t thank Stacy Hotson…
I honestly can’t thank Stacy Hotson enough for the support and dedication she showed throughout my mortgage process,from the very beginning she was patient, professional, and incredibly responsive, always taking the time to explain things clearly and made sure I felt comfortable at every stage.
What really stood out to me was how much she genuinely cared. When things became challenging, she didn’t just step back she took initiative, stayed on top of everything, and continued to guide and support me with reassurance and honesty.
As a first time buyer, the whole home buying process is very daunting but having someone like Stacy made a huge difference, she had my best interests at heart and was truly invested in helping me move forward. Thank you Stacy!
I would highly recommend Threshold Mortgages to anyone looking for a reliable, supportive and genuine care.
24 March 2026
Unprompted review
Reply from Threshold Mortgage Advice
Thank you so much for sharing such a thoughtful review. We’re absolutely thrilled to hear how supported you felt throughout your mortgage journey. Stacy will be over the moon to know the difference she made , her patience, professionalism, and dedication are qualities we’re incredibly proud of, and it’s wonderful to see them recognised.
Buying your first home can definitely feel overwhelming, and we’re glad Stacy was able to guide you with clarity, reassurance, and genuine care at every stage. Your kind words truly mean a lot, and we’re grateful you chose Threshold to be part of this milestone.
Congratulations on your new home, and thank you again for the heartfelt recommendation. If you ever need anything in the future, we’re always here to help
Excellent Service
I had a fantastic experience with Threshold and couldn’t recommend them more highly. Joe was excellent from the very beginning — extremely responsive, flexible, and always willing to help, no matter the time of day. As this was our first mortgage, he took the time to explain everything clearly and patiently answered all of our questions, which made the whole process feel much less stressful.
Once our case was passed to Adam, the high level of service continued. Adam was also very helpful, quick to respond, and kept everything moving smoothly through to completion.
Overall, we have been very happy with our experience with Threshold from start to finish. The service was professional, supportive, and efficient throughout. We were so pleased that we have already recommended them to a family member who is now looking to remortgage.
12 March 2026
Reply from Threshold Mortgage Advice
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that you had such a positive experience with Threshold.
Joe will be thrilled to know how much you appreciated his responsiveness, flexibility, and support throughout your first‑time buyer journey. We understand how overwhelming the mortgage process can feel, and it’s wonderful to hear that his clear explanations and patience made everything far less stressful for you.
We’re equally pleased that the high standard of service continued when your case was passed to Adam. His quick communication and smooth handling of the final stages are exactly the level of care we aim to provide for every client.
It really means a lot to us that you not only had a great experience from start to finish, but that you’ve already recommended us to a family member that’s the highest compliment we could receive.
Thank you again for choosing Threshold. We’re always here if you need anything in the future.
Amazing from start to finish
Amazing from start to finish!
Communication was 5⭐️ and they were always happy to help through the whole process!
Thank you threshold for getting me in the property ladder!!
16 March 2026
Reply from Threshold Mortgage Advice
We’re thrilled to hear that your experience was amazing from start to finish. Clear communication and ongoing support are exactly what we aim for, so it’s great to know you felt supported throughout the whole process. Congratulations on getting onto the property ladder , such an exciting milestone! 🎉
Thank you for choosing Threshold, and we’re always here if you need anything in the future.
Reply from Threshold Mortgage Advice
Thank you for your feedback! We're so glad to hear that you found our responses quick and our support helpful
Reply from Threshold Mortgage Advice
Thank you for your feedback! We're really glad to hear that you found our responses quick and the information helpful
As a first time buyer and not knowing…
As a first time buyer and not knowing or understanding the process, its really daunting but the friendly team at Threshold made everything easy and stress free.
18 March 2026
Reply from Threshold Mortgage Advice
Thank you so much for sharing your experience! As a first‑time buyer, it’s completely normal to find the process daunting, and we’re really glad to hear that our friendly team helped make everything feel easy and stress‑free.
We’re delighted you felt supported throughout the journey that’s exactly what we aim for. If you ever need anything in the future, we’re always here to help!
Super easy
Been very quick and clear with how the mortgage application works . Worked around me with my job was contactable when needed . Asked for clear easy information for getting a mortgage
12 March 2026
Reply from Threshold Mortgage Advice
Thank you for your feedback! We’re really pleased to hear that everything was handled quickly and clearly throughout your mortgage application. We understand how important it is to work around busy schedules, so it’s great to know you felt supported and could reach us whenever you needed to.
We’re glad the information provided was straightforward and easy to follow , making the process simple for you is exactly what we aim for.
If you need anything else in the future, we’re always here to help!
I have used this company for over 10…
I have used this company for over 10 years with my mortgages. They are very proactive, responsive and delivery every time. Highly recommend using threshold for your house moves.
10 March 2026
Reply from Threshold Mortgage Advice
Thank you so much for your continued trust and loyalty over the past 10 years, it truly means a lot to us. We’re delighted to hear that you’ve consistently found our team proactive, responsive, and reliable throughout your mortgage journeys.
Helping with your house moves over the years has been a pleasure, and your recommendation is genuinely appreciated. If there’s ever anything more you need, we’re always here to support you every step of the way.
Big thank you!
Big thank you to our broker Kevin & our case handler Daniella, our application process went so smoothly as first time buyers.
11 March 2026
Unprompted review
Reply from Threshold Mortgage Advice
Thank you so much for your kind feedback! We’re delighted to hear that your application process went smoothly especially as first‑time buyers.
I will pas on your feedback to Kevin and Daniella as well; they’ll be thrilled to know their support made such a positive difference for you.
If you ever need anything in the future, we’re always here to help. Congratulations again on your new home! 🏡✨
Very good communication
Very good communication. Took time to explain all my options clearly and concisely. Quick turnaround. Very professional interaction.
4 March 2026
Reply from Threshold Mortgage Advice
Thank you for sharing this great feedback. We’re really pleased to hear that you found our communication clear and helpful throughout the process.
Taking the time to explain your options properly is something we take pride in, so it’s wonderful to know this made a positive difference for you. We’re also glad the turnaround was quick and that your overall experience felt professional.
If you need any further support, we’re always here to help.
Symon & Melanie
The team that dealt with my mortgage request was great. Both Symon and Melanie have kept me up to date every step of the way. Friendly and professional. I would definitely recommend.
Thank you for making this journey easier.
2 March 2026
Reply from Threshold Mortgage Advice
Thank you so much for your kind words. We’re delighted to hear that your experience with us was so positive.
Symon and Melanie will be thrilled to know their friendly, professional support helped keep you informed at every stage and made the whole journey easier for you.
We really appreciate your recommendation, and if you ever need anything in the future, we’re always here to help.
Very knowledgeable and very helpful
Very knowledgeable and very helpful, I will recommend
20 February 2026
Reply from Threshold Mortgage Advice
Thank you for your very kind review
Reply from Threshold Mortgage Advice
Thank you for taking the time to review our services
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