Thorntons Property Reviews 13

Sharon Connolly at Thorntons Property was fantastic throughout our house sale and purchase. She made the entire process feel smooth and manageable, guiding us through every step with clarity and confidence. Her communication was always prompt and reassuring, and she explained all the legal details in a way that was easy to understand.

Sharon handled everything efficiently and ensured both transactions progressed without any issues. We really appreciated her professionalism and supportive approach during what can often be a stressful time.

I would highly recommend James Shipman in the Edinburgh office for anyone looking to market their home. James is the epitome of professionalism and he strives to help. I do not care for estate agents as in general I find them quite untrustworthy and was truly surprised to come across a rare breed like James who has maintained his humanity through it all. It is evident James cares for his clients and their homes and strives for the best outcome for them. You will be in safe hands with him.

As a new tenant I moved onto a property with a toilet that didn’t flush, a moldy washing machine, a back door that didn’t lock and a leaking roof. Would not recommend as a landlord or a tenant.

Thorntons St Andrews (specifically, Sam, Jenna and Gillian) have always gone above and beyond to help - often with no personal gain to themselves just to help a client out - and always with a genuinely personal touch . I have had invariably positive and smoothly running dealings with the conveyancing, sales and lettings departments , all of whom have been absolutely fantastic each and every time
Thank you, all!

James from Thorntons provided a thorough and professional valuation of our home, offering insightful advice and market knowledge. We received the valuation less than 24hrs later. Highly recommended for anyone needing a reliable and knowledgeable real estate agent.

Could not be happier with Graham's work. Excellent Job from start to finish.

Thornton's have looked after my property for more than 3 years and I have very few complaints. The staff respond quickly and work with me to find the best solutions to any problems. The regular inspections keep me up to date with the state of the property and I can follow up any questions I may have, regarding the findings.
I think the tenants too, are happy with the service provided, which is very important. If they have a problem, they know it will be dealt with quickly and I am kept in the loop

As a first time landlord, I cannot praise Thorntons highly enough for guiding me through the whole process in a professional, reassuring and friendly way.
When the property was ready to be rented, they advertised it, interviewed prospective tenants and found an ideal tenant in a very short space of time. I was kept updated at all times. I am delighted with the service I received from Jenna and all the staff.

They've been extremely professional and extremely friendly so far, which I really value as a client! They might not have the answers every time I phone up, but they have thus far always managed to come up with a solution to an issue that I face, and they are genuinely interested in fighting my corner.

Thorntons are very professional and responsive with the properties they let. Any queries are handled promptly and effectively. I feel safe that they are managing this property on behalf of the landlord.

As a student from overseas staying in St Andrews for several years, I have to say that renting via Thorntons was a great experience. Myself and several of my friends have stayed in a few different properties managed through Thorntons and don’t have anything negative to say.
When we reported maintenance problems they were fixed in a timely manner. The properties were well maintained and furnished to a really good standard.
The team in the St Andrews office were always so pleasant to deal with. Nothing was too much trouble.
Always a smile and asked us how we were settling in etc. felt like they really took care of us. Made us feel at home when we were so far away from our families.
100% would rent from them again and recommend them to friends and family.

You should avoid them if you are looking for a property to rent or you are a landlord.
Everything was fine until the kitchen drain was blocked in Feb 2022, I tried to unblock it with a plumber by myself due to it was my personal reason that caused the blockage. But the plumber informed us a professional jet machine was needed as the blockage was in the pipe outside the property. I contacted Thorntons and gave all details. The plumber came to check the problems inside of the property (the previous plumber has told me the problem was outside) in March and tried to solve it(he didn't make it). No bills were sent to me. I kept sending emails and phone calls to Thortons to get the blockage sorted. Until May 2022, a plumber company came to check it and said the problem was outside of the property. They tried to unblock it with a rod but they didn't solve the problem as A JET MACHINE IS NEEDED!!!!! Due to the drain pipe in the kitchen was not closed when they pushed the rod inside of the outside pipe, wastewater came out from the kitchen due to the pressure!!!!!!! ( the toilet pipe ground floor was connected together) The wastewater was pressed to the dishwasher as well. After that, I received a phone call from Thorntons they said I need to pay for the bill as it was my own fault that caused the blockage. I said I refused the bill as they didn't solve the problem and messed up my house, it smells disgusting in the kitchen and living room. I need compensation from the plumber. The staff said a very clear "no compensation" and there are 48 hours for me to pay the bill. I was very disappointed with the service as they should try to solve the problem on the tenant side or the landlord side. I don't want to waste time with them so I paid all the bills and end my tenancy by the end of July 2022.
I have been to DUNDEE for more than 12 years. I am a landlord and also a tenant. I have experience with more than 5 property agents. Without a doubt, Thorntons gives me the worst one.

Our recent property sale was the third one Thorntons have done for us. Like the first two, it was completed professionally, and achieved an even higher price above the upset figure.
The eastate agency operation is extremely well run. Our solicitor was excellene personified, and moved the transaction along quickly. We sold within a week, and achieved concluded missives two weeks thereafter. In this day and age, quite remarkable!