Thorntons Solicitors Reviews 

3,333
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, clear legal guidance, and deeply compassionate attitude throughout various property sales and purchases. Many people emphasize that ongoing communication is consistently prompt and reassuring, which successfully takes the stress out of complex transactions and legal procedures. Some reviewers were not happy with communication issues, noting specific instances where they felt dismissed, misunderstood, and entirely unsupported during the process. A few consumers also reported experiencing significantly delayed responses and a lack of proper follow-up when requesting urgent updates from their assigned legal representatives.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, professional, and... See more

Service

People report positive experiences with service, highlighting exceptional professionalism, efficient handling... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers were consistently... See more

Response time

Reviewers highlight positive aspects of response time, noting that emails and telephone queries are answered... See more

User experience

Customers consistently note positive experiences with user experience, describing the house sale and purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having never sold a house before, and coming to selling in less than ideal circumstances, we were very apprehensive and anxious about the process. Our solicitor Jenna made us feel much more at ease, a... See more

Rated 5 out of 5 stars

Recently was referred to Thorntons by our estate agent to help with the sale of our home. Katherine McGill looked after us and was amazing at every turn. Communication was first-class and prompt when... See more

Rated 5 out of 5 stars

We sold our house with Thorntons. Ellen Hunter dealt with our sale. Every step of the way we were kept informed and nothing was too much trouble when we had questions. We could contact Ellen and recei... See more

Rated 5 out of 5 stars

I sold my old property and recently purchased a new one. In both cases I dealt with Sandra and I could not have asked for a better person.She is knowledgeable, compassionate and guided me through ea... See more


Company details

  1. Lawyer
  2. also in
  3. Divorce Lawyer
  4. Employment Attorney
  5. Law Firm
  6. Personal Injury Attorney
  7. Real Estate Attorney

Information provided by various external sources

Thorntons Solicitors is a leading Scottish law firm, offering a full range of legal services to individuals and businesses through our offices in Dundee, Angus, Perth, Fife and Edinburgh.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,333)

370 reviews in the last 12 months

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Rated 5 out of 5 stars

Positive experience

Our experience with Thorntons, Cupar was really positive. Great communication, happy to explain things and house purchase went off without any hitches. Very pleased we chose them.

28 May 2026
Rated 3 out of 5 stars

After a very slow start caused by

After a very slow start caused by, what we considered to be not very good advice with regards to marketing, the conveyancing process has been handled very well. Everyone we dealt with has been friendly and helpful.

5 June 2026
Rated 1 out of 5 stars

Horribly rude lawyer not helpful aggresive and unresponsive

Horribly rude lawyer , best friends with the police, gave zero advice, phoned his recptionist 9 times no reply, he was aware i had a alibi and am a war veteran with keys to cities in scotland, treated me like a piece of shit on my shoe, there is no evidence of a crime. within 1 minute of a phone call after 9 times phoning his recption he said you can find another lawyer and hung up, very disgusting human being, Albany Chambers, Albany Street, Oban, PA34 4A. Kevin McGinness dirty suit terrible language very vague unproffesional and aggresive

5 June 2026
Unprompted review
Thorntons Solicitors logo

Reply from Thorntons Solicitors

Thank you for your review. We are sorry to read your comments, but we have not been able to match the details provided to any matter or employee at Thorntons. Based on the information available, this review does not appear to relate to our firm.

Client care is extremely important to us, and we take any concerns about conduct seriously. If you believe this review has been posted on the correct profile, please contact us directly with further details so we can look into this properly.

Rated 5 out of 5 stars

Excellent Legal Support for Our Buy-to-Let Property Acquisition


We recently completed the purchase of a buy-to-let property through our property development company and had the pleasure of working with Michelle and Teresa at Thorntons.

From the outset, both Michelle and Teresa were professional, responsive, and a pleasure to deal with. They were always at the end of the phone when we needed them and took the time to explain matters clearly, providing not only legal guidance but valuable commercial advice throughout the transaction.

As business owners, we appreciate advisers who understand the bigger picture, and Michelle and Teresa did exactly that. Their proactive approach, attention to detail, and ability to navigate the transaction efficiently gave us complete confidence from start to finish.

This was our first deal with Thorntons, but it certainly won’t be our last. What began as a straightforward property acquisition has developed into what we see as a genuine long-term partnership. We now view Thorntons as a trusted adviser to our business and look forward to working with Michelle and Teresa on many more acquisitions and projects in the future.

We would have no hesitation in recommending them to anyone seeking knowledgeable, commercially minded solicitors who genuinely care about their clients’ success.

3 June 2026
Rated 5 out of 5 stars

Reliable, prompt and knowledgeable conveyancing

Excellent prompt service for move from England to Scotland. Our solicitor Alex was very competent in both English and Scottish property law. She gave us all the information we needed, happy to discuss options including face to face and phone calls when needed. Was prompt and had cover if she was on holiday. The process went very smoothly.

12 May 2026
Rated 5 out of 5 stars

Our Solicitor was excellent

Our Solicitor Karin was excellent from the very first phone call through to completion, guiding and supporting us through the whole process with professionalism and integrity.
We would recommend Thornton’s Law.

29 May 2026
Rated 5 out of 5 stars

In safe hands

Katherine, our solicitor at Thorntons completed the sale of our flat. From first telephone call to conclusion of missives absolutely everything was done in a friendly and professional manner. I would recommend Katherine and Thorntons for any legal matters and conveyancing.

29 May 2026
Rated 5 out of 5 stars

The lawyer and sales agents who oversaw…

The lawyer and sales agents who oversaw our house sale process went above and beyond. We were kept fully informed of the process and what to expect. I cannot thank Thorntons enough for their assistance in what can be a very stressful experience

29 May 2026
Rated 5 out of 5 stars

Amazing experience buying my first home

As a solo first-time buyer, I know the process can be incredibly stressful, but I had the most amazing experience thanks to Michelle!

She was fantastic at explaining everything clearly, so I always understood what was happening. Each concern was handled calmly and professionally which put me at ease throughout.

I was kept updated at every stage, and the whole process felt so smooth - I expected it to be far more stressful. Michelle was always available whenever I needed to get in touch and responded quickly.

I would highly recommend Thorntons, and especially Michelle, to anyone going through the process in the future!

16 February 2026
Rated 5 out of 5 stars

Excellent service

My lawyer, Laura Minto, was kind and helpful and she explained to me and my sons every step of the process to buy a flat.
She was very efficient and patient answering all our questions, solving all the outstanding issues and dealing with numerous legal requirements.

25 May 2026
Rated 5 out of 5 stars

Solicitor Karin Bousie at Thorntons was…

Solicitor Karin Bousie at Thorntons was who I was dealing with, very kind and helpful lady. Great communication and also very knowledgeable. She couldn’t of helped me more with the purchase of a home , thank you

22 May 2026

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