Thorntons Solicitors Reviews 

3,333
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, clear legal guidance, and deeply compassionate attitude throughout various property sales and purchases. Many people emphasize that ongoing communication is consistently prompt and reassuring, which successfully takes the stress out of complex transactions and legal procedures. Some reviewers were not happy with communication issues, noting specific instances where they felt dismissed, misunderstood, and entirely unsupported during the process. A few consumers also reported experiencing significantly delayed responses and a lack of proper follow-up when requesting urgent updates from their assigned legal representatives.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, professional, and... See more

Service

People report positive experiences with service, highlighting exceptional professionalism, efficient handling... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers were consistently... See more

Response time

Reviewers highlight positive aspects of response time, noting that emails and telephone queries are answered... See more

User experience

Customers consistently note positive experiences with user experience, describing the house sale and purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having never sold a house before, and coming to selling in less than ideal circumstances, we were very apprehensive and anxious about the process. Our solicitor Jenna made us feel much more at ease, a... See more

Rated 5 out of 5 stars

Recently was referred to Thorntons by our estate agent to help with the sale of our home. Katherine McGill looked after us and was amazing at every turn. Communication was first-class and prompt when... See more

Rated 5 out of 5 stars

We sold our house with Thorntons. Ellen Hunter dealt with our sale. Every step of the way we were kept informed and nothing was too much trouble when we had questions. We could contact Ellen and recei... See more

Rated 5 out of 5 stars

I sold my old property and recently purchased a new one. In both cases I dealt with Sandra and I could not have asked for a better person.She is knowledgeable, compassionate and guided me through ea... See more


Company details

  1. Lawyer
  2. also in
  3. Divorce Lawyer
  4. Employment Attorney
  5. Law Firm
  6. Personal Injury Attorney
  7. Real Estate Attorney

Information provided by various external sources

Thorntons Solicitors is a leading Scottish law firm, offering a full range of legal services to individuals and businesses through our offices in Dundee, Angus, Perth, Fife and Edinburgh.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,333)

370 reviews in the last 12 months

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Rated 5 out of 5 stars

Laura was absolutely fantastic

Laura was absolutely fantastic from start to finish. Moving from England to Scotland I knew the process would be different but Laura explained everything fully as we went along. On top of this, when it came to legal jargon for the deeds and other documents, Laura compiled an easy to read guide (alongside the originals) which explained in layman's terms exactly what I needed to know. Professional, competent, knowledgeable and super friendly I would highly recommend Laura at Thorntons to anyone purchasing a property

(As an aside, when Laura was on leave throughout the process others at Thorntons stepped up and I was never left without a fully competent contact. Fabulous service).

10 July 2026
Rated 5 out of 5 stars

Thorntons are professional and worth the extra imo

My move was handled mainly by Karin she was informative pleasant and kept me up to date on what was happening with both sale and purchase has to be said William was very helpful when Karin was on holiday and all the staff at Thorntons really made life easier for me and that was very much appreciated

7 July 2026
Rated 5 out of 5 stars

Lynsay was great at communicating

Lynsay was great at communicating. I felt well informed about the whole process. My anxiety on the situation was always taken into account and I felt I could trust the process as it was being taken care of so thoroughly.

14 July 2026
Rated 5 out of 5 stars

Will definitely use again

the guys dealing with my case were polite and professional to the highest degree.
they explained everything very well every step of the way.
I'll be recommending them to everyone

10 July 2026
Rated 5 out of 5 stars

Jean Reid cupar office

Jean Reid based in the cupar office was fantastic from start to finish was always at the end of the phone or on emails to answer any questions we had. Kept us updated on progress throughout our house purchase

26 June 2026
Rated 5 out of 5 stars

10/10 experience

Could not fault Thorntons. We worked directly with Jenna and she made the process so easy with quick email responses and answered the phone for any questions we had. We Will definitely be using them again when we buy our next house.

30 June 2026
Rated 5 out of 5 stars

Sharon is outstanding

Sharon is outstanding . She is extremely helpful and very knowledgeable, always giving you the impression that you are her sole client.She works round the clock to provide a first rate service and in doing so makes everything seem very straightforward . It has been a real pleasure to know her and work with her. A credit to your company!!

26 June 2026
Rated 5 out of 5 stars

I couldn’t recommend my solicitor…

I couldn’t recommend my solicitor Jillian highly enough. From the very beginning of my personal injury claim, she was professional, knowledgeable and genuinely supportive throughout the entire process.

She kept me updated every step of the way, explained everything clearly, and was always quick to answer any questions I had. Her communication was excellent, which gave me real confidence during what could have been a stressful experience.

Thanks to her hard work and dedication, my claim was handled smoothly from start to finish, and I always felt that my best interests were the priority. Her attention to detail and commitment to achieving the best possible outcome really stood out.

If you’re looking for a solicitor who is approachable, highly professional and truly cares about her clients, I wouldn’t hesitate to recommend her. Thank you again for all your help and support.

29 June 2026
Rated 5 out of 5 stars

From start to finish on the sale and…

From start to finish on the sale and purchase of our old house to new Kathryn has been absolutely fantastic, on the ball, always there when we needed her and meeting her in person was just as pleasant as dealing over thewith phone. Thank you so much

26 June 2026

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