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3.4

Average

TrustScore 3.5 out of 5

2 reviews

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3.4

All reviews

(2)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

MAGICAL MOMENT LOST

My partner booked this holiday for a romantic getaway costing him over £1000,, with priority booking which means you can and will be booked in at 1pm.and having arrived approx 1145am, he was told that he would receive a text to say that the room was ready and 1pm came and went, at 130pm he went to reception only to be told "oh yeah it is ready.
Eventually getting to the room , my partner literally sat down and cried whilst telling me the reason why he booked this holiday.

Through his tears he said he had bought me here to propose to me and the state of room had ruined everything. So we complained to a member of management, (CHARLIE) who had the audacity to accuse me of being abusive (talk loudly due to deafness). Not giving a toss about the damage they had caused. What was meant to be a magical moment was lost. Oh and still waiting for housekeeping to rectify the issue and all we've been given is lies, we were told someone would be here around 5-6pm, it is now 8.20pm, still waiting at CLEARWATER, 13 OAKLANDS, THORNESS BAY.

See the evidence for yourselves.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Speedy service and good value

I bought a pair of bookshelf speakers for my HiFi system from Thorness. The service was first class with the goods arriving the day after I ordered them by Royal Mail at no extra cost to myself. The speakers were well packaged and the company kept me informed of progress at every step. Great retailer, keen price and a pleasure to do business with them - I hope to do so again.

11 June 2026
Unprompted review

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