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Thomasknightsstudio Reviews 1

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TrustScore 3.5 out of 5

3.4

Digital Printing Service
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Company details

  1. Digital Printing Service
  2. Graphic Designer

Contact info

3.4

Average

TrustScore 3.5 out of 5

1 review

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Rated 3 out of 5 stars

Misleading advertisement: Products are in fact non-physical and download only. not physical blu-rays

I recently encountered an issue with a misleading advertisement for a digital product that appeared to be a physical Blu-ray. The product page prominently displayed images of Blu-ray boxes, including reflections of plastic blisters, which gave the impression of a physical product. This caused significant confusion and disappointment when I realized the product was download-only.

I contacted customer service to address this issue. Although their policy states that digital products are non-refundable, they offered me a digital gift as a gesture of goodwill. I appreciated their willingness to address my concerns and provide compensation.

I received the digital product quickly and without any further issues. While I am satisfied with the resolution, I suggest the company improve the clarity of their product descriptions to avoid future misunderstandings.

17 December 2024
Unprompted review

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