Thomasdeanco Reviews 

107
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I’ve been waiting 15 weeks for My items. And have not been provided any update on expectant deliver or been provided the refund I requested 2 weeks ago. Do not order. Do not waste your time. There are... See more

Rated 2 out of 5 stars

Ordered a shirt Thanksgiving morning. Have confirmation of receipt of the order and confirmation that the order is on it's way; but nothing. I've got no product to rate, only the sub-par service.

Rated 3 out of 5 stars

The shirt is of wonderful quality but the sizing explanation is not in view I wear XL and after I had placed the order I finally found the sizing information, size XL is a 12. Since the shirt is on sa... See more

Company replied

Company details

  1. Men's Clothing Store
  2. Clothing Store

Information provided by various external sources

At Thomas Dean, the difference is in the details. We selectively design, construct and curate our men's collection to honor quality craftsmanship and timeless style.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

107 reviews

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1-star

No recent history of asking for reviews

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1.7

All reviews

(107)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

I’ve been waiting 15 weeks

I’ve been waiting 15 weeks for My items. And have not been provided any update on expectant deliver or been provided the refund I requested 2 weeks ago. Do not order. Do not waste your time. There are many others who have voiced their disappointment but like myself, my IG comments are quickly erased. This is deceptive and bad business. I repeat, DO NOT ORDER.

27 August 2020
Unprompted review
Rated 5 out of 5 stars

LOVE this company!

I cannot tell you how excited I am to have a contact at ThomasDeanCo! The personal care and service that I received was AMAZING! I would recommend this company to anyone looking for great design and super quality men's shirts. These customer service representatives know their products and are pleasant and efficient!A+

12 January 2016
Unprompted review
Rated 5 out of 5 stars

Bought a shirt

Bought a Paisley print men's sport shirt. Fit is perfect and it arrived reasonably quick. All in all, would not hesitate to purchase from Thomas Dean on-line again. Nice shirt.

11 January 2016
Unprompted review
Rated 5 out of 5 stars

GREAT Quality and Service

Thomas Dean "gets it" when it comes to quality of their product, and quick service. Their shirts do not look like all the others out there, and they make my son and husband look very hip and fashionable!

4 January 2016
Unprompted review
Rated 5 out of 5 stars

Laurie went over and above with servicing my order!

I had asked for a special request and Laurie initially told me not possible. However, 4 or 5 hours later, she called and actually found what I was looking for! Excellent customer service. I actually found the one person who cared about what I wanted and truly wanted to make me happy instead of just saying no and forgetting about it!

WAY TO GO, lAURIE!!!

29 December 2015
Unprompted review
Rated 5 out of 5 stars

High Quality Company

Thomas Dean is a first class company, from the clothes to the customer service. I know the people behind TD personally, and you cannot find more caring, committed people, both in life and business. Buy with utmost confidence!

23 December 2015
Unprompted review
Rated 5 out of 5 stars

UNBELIEVABLE CUSTOMER SERVICE!!!!!!!!!!!

What a wonderful staff they have at Thomas Dean....I had a problem with my order and the website said no one is in sat or sunday. I sent an email and sure enough 2 hours later on a Saturday Laurie called me back and fixed my problem. Thank you for making my holiday shopping so much easier!!!

22 December 2015
Unprompted review
Rated 5 out of 5 stars

Great product- great service!

Had a problem with UPS and delivery but Lori at Thomas Dean sent a new one immediately and we got in time to mail to St. Louis! UPS returned the first one to Lori - Good looking Shirt -will definitely use this company again.

14 December 2015
Unprompted review
Rated 4 out of 5 stars

Price Adjustments

I placed an order and the next day received an email about the items going on sale. The day after received another email that an additional amount would be taken off if the order was over a certain amount. I would have qualified for both discounts and feel really cheated each time I received these notices because the store does not do adjustments for recent orders. If an order is placed within 24-48 hours of a sale, why can't you make an exception and allow the adjustment? The order wasn't even ready for shipment and getting the emails just felt like salt rubbed into an open wound. Please reconsider and allow price adjustments if within a short time window. Thanks.

13 December 2015
Unprompted review

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