Thomas Cookie Co Reviews 

384
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally delicious taste, high quality fresh ingredients, and the wide variety of wonderfully indulgent flavours available across the entire menu. People also consistently highlight the remarkably fast and reliable delivery service alongside careful packaging that ensures every single sweet treat arrives in pristine condition. Consumers deeply appreciate supporting a small family-run business while easily navigating the straightforward online ordering processes for their favorite baked goods. Many loyal reviewers note that these delightful baked goods make wonderful personal treats as well as perfect gifts for birthdays and special celebratory occasions.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the rich flavors, quality... See more

Order

Reviewers highlight positive aspects of order experiences, noting that the process is consistently simple,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that orders arrive promptly... See more

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unbelievably good cookies & cookie cups. Stumbled across Thomas Cookie Co at the Hampton Court Winter Fayre where I bought myself a pistachio, dark chocolate, and smoked sea salt cookie and I have not... See more

Rated 5 out of 5 stars

Our whole household are die hard Thomas Cookie fans! I buy them for friends and family whatever the occasion, be it new home, birthday, Christmas etc! I guarantee any purchase from Thomas Cookie will... See more

Rated 5 out of 5 stars

We have ordered from Thomas Cookie many times now and have never been disappointed. The ordering process is simple, the delivery is always fast (or on time if we select a date) and the treats are alwa... See more

Rated 5 out of 5 stars

I have used Thomas Cookie Co. several times now. Can't praise them enough. Firstly the cookies etc. are simply amazing! Delicious doesn't even begin to cover it!! The service is truly exceptional.... See more


Company details

  1. Bakery

Written by the company

Thomas Cookie Co creates gourmet cookies with a difference. Using an old family recipe and method that has been modified and perfected over many years, we have produced a range of cookies that will delight those with a classic sweet tooth right through to modern day foodies. We are currently selling our Classic and Premium ranges of cookies in farmers markets throughout Kent and have been supplying cookie packs to networking events and corporate meetings. Feedback is becoming increasingly difficult to decipher, usually consisting of something like: “Mmmm, mrrmph, oh my god.” And sometimes we’re not sure whether to provide a napkin or medical attention. But our customers keep coming back for more. So we think we are doing something right!


Contact info

4.9

Excellent

TrustScore 5 out of 5

384 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(384)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I first came across Thomas Cookie when…

I first came across Thomas Cookie when he used to have a stall in The Mall Maidstone (around 8 Years ago!) I can confirm I still have not found anything as delightful as what Thomas Cookie has to offer!

I have tried a range of different things on offer (cookie cups, Brookie cups, brookie pies, cookies, cookie slab) each one is absolutely amazing. They are my go to place when I want an extra special treat and will always ask my family to buy me a selection when they ask what I want for my birthday lol

Overall Thomas Cookie is absolutely top notch and not just the tasty treats but the company as a whole, when I collect my orders I’m always greeted with a smile, when I get it delivered it’s always fast delivery, the goodies are always amazing and packaged well, I’m signed up to Thomas Cookie and get regular emails of updates and new things to try which genuinely shows just how much this business means to Thomas and his family and staff. Honestly if you are on the fence about it, just try it! You won’t be disappointed.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company

Prices are very fair for the absolutely delicious cookies they offer

Postage is very quick, they arrive boxed and well packaged.

Taste is absolutely fantastic, they’re utterly delicious, we have ordered several times, sometimes for events, other times just for a little treat, and the cookies are always above expectations.

They’re delicious, flavourful, moist, chocolatey just utterly scrumptious.

We have shared cookies with friends and family who all say how lovely they are

Would highly recommend them as they most definitely do not disappoint.

Will continue supporting such a fantastic company. And look forward to buying more tasty treats in the future

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Lovely cookies!!!

While wondering around on the Kent County Show i happened to be so lucky to come across the Thomas Cookie stall and decided to get a mix of 3 different cookies. All i can say, oh wow, they were amazing. I travel frequently to Amsterdam and i usually try the famous Van Stapele Koekmakerij chocolate cookies. The quality of baking of the Thomas cookies really reminds me of the famous Dutch cookies.
It's great to know you can order online as i will for sure getting some more in the future.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous

Delicious cookie cups, excellent quality and always a hit with our family and friends.

29 June 2025
Unprompted review
Rated 5 out of 5 stars

Best Cookies in town

OMG! what a find for outrageously good cookies. Came across Thomas Cookies last week & can confirm that these are seriously fantastic quality cookies that taste and smell home made. Service was 5 stars from order to pickup. Added bonus its a local business which I'm proud to support.
Compliments to the team at Thomas Cookies, fantastic job!
Would highly recommend!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Always amazing

Always amazing customer service
Cookies always arrive in perfect timing, and ohh the taste, they are literally amazing, have ordered few times now and never been disappointed, they are so full of flavour, (even more so lightly warmed) that they have become a firm favourite in household, have shared with friends and family and all have agreed how fantastic this lovely little company is.

We always look forward to getting tasty treats from Thomas cookie, as we know there is no way they won’t be absolutely delicious.

If your not sure about ordering go ahead and see for yourself you will not be disappointed with the quality of these delicious treats 😊😊

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Sheer pleasure.

My first experience of these magnificent treats was a gift from a friend, and I have treated myself a few times since. The main reason I love them is because they are sheer gluttonous glory, but I also really appreciate the quality of ingredients used. They are worth every penny and I wholeheartedly recommend them to everyone who appreciates quality.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Honestly these are the best quality

Honestly these are the best quality, taste and texture cookie cups I've ever tried! You can really tell tge quality of the ingredients used! Personally I froze a few (because I ordered a LOT), so I defrost them in the fridge then pop them in the airfrier for a few mins and serve with a scoop of vanilla icecream! Honestly it makes the perfect pudding! Thanks Thomas Cookie Co!

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Thomas Cookie are amazing

Thomas Cookie are amazing! Their bakes are delicious and packaged well for delivery. Their customer service is really good when I’ve needed to contact them. They’re only a small business, but continually churn out phenomenal bakes that are to die for! Couldn’t recommend them more!

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Always amazing products

Always amazing products, I’ve brought everything from cookies, s’mores, brookies, cookie cups and cookie dough easter eggs. All of it is so tasty, therefore don’t delay just order to your hearts content.

20 April 2025
Unprompted review
Rated 5 out of 5 stars

Never disappoints!

First came across TC some years ago at Eastbourne Airbourne and have been ordering ever since! I have tried the whole range and my favourite is the choc chip cookie, no cookie from elsewhere comes close to it! Currently making my way through a cookie dough Easter egg and it’s amazing!

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Second order

This was my second order and wow! I love that I could set a dispatch date in the future so it was a nice surprise when I got thr dispatch email. I got the dubai brookite this time with the caramel cookie dough egg. Both arrived safely and are such high quality!
Last time I tried an array of items, pistachio cookie and Bueno brookite being my favourite. Cannot wait to order more! You can really tell the quality of the ingredients is high snd the bake is always perfect.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

I've ordered from Thomas Cookie a few…

I've ordered from Thomas Cookie a few times now and everyone I've gifted to has loved them. Christmas cups, cookies for Valentines, Easter treats and just because I was thinking of you. Whatever age, person all loved them. The treats have been fresh, on time, and of course blooming scrumpy. I'll be ordering again.

20 April 2025
Unprompted review
Rated 5 out of 5 stars

My diet is over....

Ordered some cookie cups and brookie cups and can confidently say they are the nicest I've ever tasted. You can tell the best ingredients have been used, you can definitely taste it. The billionaire brookie cup is my favourite, that caramel....oh my god....yum!
I've had friends and colleagues order from Thomas Cookie Co now :) The only problem is they aren't diet friendly!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Only place I buy my cookies now

Ordered Thomas's Easter egg for the wrong day (next week) and found out only Thursday. Contacted him via Messenger and he fixed it so I got it yesterday.
Expensive but absolutely worth it. Really delicious and unique. Thomas is my go to person for cookies, cookie pies, etc.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Kinder Bueno Cookie Dough Egg- the BEST…

Kinder Bueno Cookie Dough Egg- the BEST Easter Egg!
I have been buying and thoroughly enjoying all of the amazing and yummy cookies from Thomas Cookies for a couple of years now after discovering them at Hampton Court food festival and not only is Thomas a super nice and passionate guy but all the cookies taste amazing! I always set my alarm for the cookie dough Easter Eggs as they sell out so quickly (no surprise!). They’re absolutely delicious, the chocolate is great quality and really thick, the cookie dough is delicious and it’s full of bueno spread. But what makes it even better is the kinder bueno bars inside! Perfect ratio of chocolate, cookie dough, spread and chocolate bars. You get a great mix of textures and tastes! I just wish you could buy these all year round! Already patiently waiting for next Easter…

11 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look